Insomnia Cookies Reviews 

matthew had amazing customer service

Quick delivery and the cookies were delicious. I ordered 7 cookies and they all came warm better than any Millie’s cookie or dessert place⭐️

A promise of warm cookies? Nope! I just received the LAST box of cookies that I’ll ever order from them again. Both times the cookies were not warm. At all. In fact, they took 45 minutes to deliver them, or enough to get cooled down to ambient temperature. I’m dissatisfied with their false advertising of getting them to your door warm. Never again!

Working at this Insomnia Cookies location truly meant a lot to me. I started as a baker and was eventually made a shift supervisor — without any notice or proper training — yet I still gave it my all. Most days, I was left to run the store completely alone for hours. I repeatedly asked management to hire or transfer help to make the store run better, but nothing changed.

I took pride in my work and truly loved what I did. Both customers and managers regularly complimented my baking. Guests would call the store specifically to place orders with me, and even my coworkers and managers would ask me to bake just for them — they said my cookies were their favorite. That meant everything to me.

I built strong connections with guests — many of them came in asking for me by name. That’s what made it even more painful to be let go without warning, a proper conversation, or the chance to speak on my behalf.

I reached out to HR, customer service, and even tried to contact the CEO, Seth Berkowitz, and never received a response. I did everything I could to be heard.

Based on my experience, I do not recommend supporting this location. The staff and managers I worked with were often unprofessional and rude, and the overall work environment was unfair and stressful. Until this company learns to truly value its employees and customers, I suggest taking your business elsewhere. LOCATION: 815 LOMAX STREET JACKSONVILLE FL

Insomnia cookies in Hoboken, New Jersey have truly failed me and disappointed me. I ordered cookies as a gift for a coworker. They said they were delivered. I called the young lady. Tried to fix the problem and have them re-delivered each time they were delivered to a different place, no one could help me and no one seemed to have cared. I will never ever purchase or order anything else from this company, because of the nonchalant attitude The bad tracking and it’s just no one cares whatever happened to good customer service.

It was my first time in the shop in Nottingham and I felt the staff were really helpful. They told me how each cookie belonged to each deal and what size box and cookie I was expecting

Very friendly and welcoming staff who gave me excellent service and a wonderful presentation on the scrumptious menu. These stars deserve to shine, their names are Willow and Morgan. Please give them the promotion, bonus and freebies they deserve!

One happy customer savouring his box of cookies,
Anish

So I will say if it were possible to leave a review of this company without a single star I certainly would. I am only leaving 1 star because I cannot leave a review otherwise. Applied to a wanted ad on Indeed.com for a local store. I was contacted by Insomnia and confirmed for a virtual interview. I signed on to the meeting ID 5 minutes ahead of time, waited the entire 30 minute meeting and no one ever showed up. I emailed their HR and the person that set up the interview, zero response. This was for a General Manager position. If they treat future managers this way, what makes anyone think they would care about you beyond the sales you provide? Unprofessional and a waste of time.

Curious how low their Trustpilot reviews are. Honestly I’ve been going to my nearby Insomnia once a month or more for a year now. Each time their cookie quality is 10 out of 10! I stick with the classic flavors like Chocolate Chip or maybe chocolate chocolate chip. Their prices are a little steep but their product is worth it. It’s warm, chewy and full of flavor. Eat it there or at least in the same night. I agree their manager(s) might not be very warm or welcoming. My nearby location has at least 3 managers I’ve encountered and none of them were friendly, barely polite. But I’m not there for their friendliness. I’m there for their delicious cookies.

Beware of Unauthorized Charges and Unhelpful Customer Service

I recently experienced a frustrating situation with Insomnia Cookies involving unauthorized charges. I was hit with three separate charges from their Orlando, FL location, a place I've never even visited. Thankfully, my credit card company successfully reversed the charges.

However, Insomnia Cookies' customer service was incredibly unhelpful. They claimed that neither the call center nor corporate headquarters could investigate the charges without the order numbers from the receipts. This is absurd, as unauthorized charges mean I wouldn't have receipts or order numbers! Their only suggestion was to cancel my card, which would disrupt all my recurring payments. Both the call center operator and supervisor offered no real solutions.

This experience has left me deeply concerned about their security and customer support. I strongly advise against using your debit or credit card at any Insomnia Cookies location to avoid potential unauthorized charges and the headache of dealing with their unresponsive customer service.

Racists establishment! Don't spend POC dollar's here! 0 stars!!!

My friend. worked at the insomnia Cookies store located in Lawrence Kansas on 23rd street.
The manager there isn't a manager that deserves to be there.she has covered for a employee that stole money from the cash register and didn't do anything.but then she cuts people's hours and comes up with any and every excuse to cut your hours for no reason.tue new district manager is no good either.but what do you expect this store stays dirty and very unsanitary .I wouldn't buy cookies from this store if u paid me to.so to everyone who orders cookies from there stop.this store has had cookie orders delivered but stolen and never replaced.

I love the camp fire classics and snicker doodles!

Great cookies, but very rude customer service—made us feel unwelcome buying cookies from them.

I went to get the Deluxe Cookie'wich this week. Which is the only thing, I get from here I was so disappointed to find out that they no longer use buttercream. I would much rather have buttercream than ice cream between my cookies.

I order some cookies on Sunday for my dad for Father’s Day. Well I got busy and didn’t follow up with my dad until Monday afternoon. The order was delivered to wrong place, (not my mistake) dad didn’t get his cookies and I have received NO HELP. I called on Monday and asked them to just send out a new order to my dad but whoever was there seemed to not have the authority to assist. Ok….So I called Tuesday and the after rehashing the incident the manager proceeded to tell me the next hoops I needed hop through. Long story short, it’s Friday night and I’ve been making calls all week to be refunded. My patience and goodwill is over. Next I’ll call corporate and trash you on every site until you refund me my 29 dollars. It’s not the money. It’s the principle. When you screw up it’s how you make it right that matters. Epic failure Noey…..this has been the most ridiculous experience. REFUND MY MONEY

Ordered keylime coconut pie ice cream and they delivered chocolate and vanilla instead and wouldn’t refund my money. The cookies I ordered were also raw and inedible

Awful company, gift people on TikTok with a sever ED junk food for their own financial gain.

I was extremely disappointed! everyone raves about these cookies, so I thought that I would try them big mistake! I spent a total of $40 on these cookies drove all the way down there to pick them up when my daughter drove all the way down there to pick them up when she got back with the box it was only half the order I placed the order online in black-and-white everything spelled out with no problem, but when I received the box from the store, the order was missing. called back to the store and spoke with the manager. She wasn’t rude, but she was not extremely professional either. She suggested that I come back and get the rest of the cookies after she apologized that she was so busy feeling a big order that she was moving fast and she thought she put the rest of my cookies in the box and she must’ve overlooked it. I said well you could just refund that portion or deliver it it doesn’t matter but I will not be driving back down there to pick them up. She said to me well there’s no way that I can set up for delivery because I don’t have information and I can’t give a refund because I’m not sure what the portion amount will be. so after about a minute and a half of dead silence she said well let me get my handy-dandy calculator and she did some figuring and she said you should get an email for $10.25 refund and that was for one deluxe and two regular cookies I said one deluxe said it $4.95 and two deluxe are $2.95 apiece she’s like yeah that’s 1085 she said that’s what I said, I said look at your email. after she said very professionally with an attitude, oh I’m sorry I’ll send the other 60 cents. after tasting the cookies, they taste OK I would’ve been just as satisfied with the regular Oreo cookie, so it was nothing extra for me. So needless to say, be visiting insomnia, cookies anymore anymore. It was the first and last time.

These cookies used to be very good, It was made to my attention that the ingredients have changed; and it was done to make them cheap and stretch out the product. Bad move! These cookies are hard and small now. They cost to much for the company to be taking away from them; when they should be adding on. Awful