The renewal was fantastic. Ella who dealt with it was extremely professional. Normally, renewing my taxi insurance is something I dread doing. This time it was all done in around 20 minutes with eve... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
It has been an absolute pleasure to deal with this company, helpful and customer oriented representatives, even going the extra mile to be able to help you. I would definitely recomend them. Thank you... Toon meer
Firstly Toni McGarvey was very friendly. She was excellent @ explaining all the points & putting things across. You could feel the confidence in her voice. Thank you very... Toon meer
Bedrijf heeft geantwoord
I usually speak to Caroline Jones (renewals Team Leader) each year she works so hard to keep my premium down and always has advice for every query I have. The one time in 6 years I have had to make a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
As a taxi insurance broker, we will work hard on your behalf to get you the taxi insurance policy to meet your needs. It is very important to get the right balance of a competitive premium and the correct level of cover. As taxi driving is either your livelihood or even your business, being off the road can hurt financially. Our cover will make sure that, in the unfortunate event of a non-fault accident, that you are back on the road as quickly as possible in a like-for-like replacement vehicle.
Contactgegevens
Suite 1 + 2, Gordon House, Leicester street,, PR9 0ER, Southport, Verenigd Koninkrijk
- 0333 200 0071
- enquiries.taxi@bbrown.com
- www.insuretaxi.com
4,8
Uitstekend
296 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very friendly and helpful service thank…
Very friendly and helpful service thank you
5 oktober 2026
Review zonder uitnodiging
Helped me out of a tough situation with…
Helped me out of a tough situation with my last insurer, really great customer service.
2 oktober 2026
Review zonder uitnodiging
Very good company to get taxi insurance from
It has been an absolute pleasure to deal with this company, helpful and customer oriented representatives, even going the extra mile to be able to help you. I would definitely recomend them. Thank you Brown&Brown!
24 september 2026
Review zonder uitnodiging
Quick and Painless
Toni was lovely to chat to, took me through the process quick and painless — which, when you’re renewing taxi insurance, is about as exciting as it gets!
22 september 2026
Review zonder uitnodiging
Great service
Very good customer service and long time I’m with Insure taxi I’m very happy about their service
Thank you
10 september 2026
Review zonder uitnodiging
Antwoord van Brown & Brown formerly InsureTAXI
Really good to see you are impressed with the service received from the team here. Thanks for renewing with us again and for sharing your review 😊
The renewal was fantastic
The renewal was fantastic. Ella who dealt with it was extremely professional. Normally, renewing my taxi insurance is something I dread doing.
This time it was all done in around 20 minutes with everything I needed at a great price. I will definitely recommend and use them again.
9 september 2026
Review zonder uitnodiging
Antwoord van Brown & Brown formerly InsureTAXI
Really good to see you were impressed with the service from Ella in our renewals team.
Thanks for the recommendation we do appreciate it 😊
Antwoord van Brown & Brown formerly InsureTAXI
Good to see you are happy with the service. Thanks for leaving a review 😊
Samantha Smith was extremely efficient…
Samantha Smith was extremely efficient it sending over my amended policy.
1 september 2026
Review zonder uitnodiging
Antwoord van Brown & Brown formerly InsureTAXI
Glad Sam in our customer service team was able to get your policy amended quickly. Thanks for leaving a review 😊
AVOID AT ALL COSTS
AVOID – 6 months, no repair, no communication, livelihood destroyed
I've been a customer of Southport Insure Taxi (now Brown & Brown) for years, but after this claim I cannot recommend them to any working taxi driver.
My dads car was hit in an accident on 13 April 2026. Nearly six months later, it still hasn't been repaired. It took months just to arrange collection of the vehicle. My courtesy car cover ran out long before repairs were anywhere near complete, leaving me with no vehicle and no income for months on end.
I raised a formal complaint on 8 August citing clear breaches of FCA regulations (ICOBS 8.1.1R and the Consumer Duty). The reply I got simply forwarded my complaint to two different contractors and said my comments had been "registered" – no investigation, no Final Response, no accountability. Multiple follow-up emails since then have gone completely unanswered.
The delays and lack of communication have cost close to £6,000 in lost earnings and caused significant stress to my dad and my family.
I have now referred this to the Financial Ombudsman Service.
If you're a taxi driver relying on your vehicle to earn a living, think very carefully before insuring with this company – when something actually goes wrong, they disappear.
13 april 2026
Review zonder uitnodiging
Antwoord van Brown & Brown formerly InsureTAXI
Thank you for your review. We're sorry to hear that you're dissatisfied with your experience.
As an insurance broker, we arrange and administer policies on behalf of insurers, but claims decisions and investigations are handled directly by the insurer's dedicated claims team. While we are not responsible for the outcome of claims, we do assist our customers wherever we can by liaising with the insurer and providing support throughout the process.
If a customer has a complaint regarding a claim, we ensure that this is passed to the insurer for formal investigation. Under regulatory guidelines, insurers have up to 8 weeks to investigate and provide their final response.
We appreciate that claims situations can be frustrating, and we remain committed to helping our customers obtain updates and support during the insurer's review process. Could you please call our customer service team directly or email the policyholders contact details to enquiries.taxi@bbrown.com and i will be happy to look into the issues you have raised.
Lisa Brown & Brown
Great Service, Good Price
My wife and I had spent several days compiling travel insurance quotes from a number of suppliers and comparison sites. Because we had both just reached a birthday milestone and had a few health issues to be taken into account, this was no easy process. We were both delighted with the personal service from Brown & Brown and Corey in particular, who took time to understand both our medical histories and particular requirements to provide an excellent quote that beat everywhere else we’d looked. I can’t recommend their excellent, bespoke service enough!
7 augustus 2026
Review zonder uitnodiging
Antwoord van Brown & Brown formerly InsureTAXI
Thank you for your review. Great to see that Corey was able to provide the personal service and support you and your wife needed while arranging your travel insurance. We understand that obtaining cover with medical considerations can sometimes be challenging, so we're pleased we could find a policy that met your requirements at a competitive price. Your recommendation means a great deal to us, and we wish you both safe and enjoyable travels.
contented
Efficient and good knowledge of job,great customer service,Lucy was fabulous dealing with my renewal,made whole experience painless and a chuckle
14 augustus 2026
Review zonder uitnodiging
Antwoord van Brown & Brown formerly InsureTAXI
Thanks for renewing your Taxi policy with us again. Great to see you are happy with the service received when renewing 😊
Good and cheapest this is 6th year I…
Good and cheapest this is 6th year I renewed my taxi insurance with them highly recommended
9 augustus 2026
Review zonder uitnodiging
Antwoord van Brown & Brown formerly InsureTAXI
Thanks so much for renewing with us again for another year. Nice to see we were able to get you a competitive renewal quote, 😊
Antwoord van Brown & Brown formerly InsureTAXI
Nice to see you are impressed with the service received. Thanks for leaving a review 😊
Professional Service
Professional service from start to finish — they explained everything clearly and delivered exactly what they promised.Thanks to Johnathan 👌👏🤝
3 augustus 2026
Review zonder uitnodiging
Antwoord van Brown & Brown formerly InsureTAXI
Great to see you are happy with the service received from Johnathan. Thanks for choosing Brown & Brown for your Taxi policy 😊
Taxi Insurance Renewal
Yet Again Lauren was FANTASTIC, Absolute Pleasure to deal with my Taxi Renewal, So Professional, So Polite, Yet again PRICE Of Insurance fantastic,So easy to Renew, Lauren is a CREDIT To Company, hope they APPRECIATE The great work she does for company ,FANTASTIC ✨✨✨✨✨
31 juli 2026
Review zonder uitnodiging
Antwoord van Brown & Brown formerly InsureTAXI
Thanks so much for the great review. So nice to see how impressed you are with Lauren from our renewals team. I will share your kind comments with the team here.
Thanks for renewing with us again we do appreciate it 😊
Still Unbeatable after several years
I usually speak to Caroline Jones (renewals Team Leader) each year she works so hard to keep my premium down and always has advice for every query I have. The one time in 6 years I have had to make a claim there was no fuss, payout received for agreed value of the car. Wouldn't go anywhere else.
20 juli 2026
Review zonder uitnodiging
Antwoord van Brown & Brown formerly InsureTAXI
Really great to read your feedback and see your claim was was dealt with smoothly.
Thanks for renewing with us again we do appreciate your loyalty 😊
I spoke to a lad named Johnny on both…
I spoke to a lad named Johnny on both times seeking insurance very friendly and helpful and is a credit to the conpany
9 juli 2026
Review zonder uitnodiging
Antwoord van Brown & Brown formerly InsureTAXI
Thanks for choosing Brown & Brown for your taxi policy. Great to see you are impressed with the service from Johnny when setting up your policy. I will pass your comments onto the team 😊
Chloe was very helpful and informative
Chloe was very helpful and informative. Made taking out my policy very straightforward. Thank you for your support.
1 juli 2026
Review zonder uitnodiging
Antwoord van Brown & Brown formerly InsureTAXI
Really good to see you are impressed with the service received from Chloe. Thanks for leaving a review & choosing Brown & Brown for your taxi insurance 😊
Johnny Bryan is a very experienced and…
Johnny Bryan is a very experienced and very attentive person I spoke to. He listened and understood every single bit and gave me a great deal for my taxi insurance. I was getting a cheaper deal from another company and he beat that price too.
Thanks
30 juni 2026
Review zonder uitnodiging
Antwoord van Brown & Brown formerly InsureTAXI
Nice to see Johnny was able to save you some money and you are happy with the service provided. I will pass your comments onto the team 😊
Excellent service very helpful and did…
Excellent service very helpful and did me a really good Qoutes I wolud recommend this company to my friends and family.
28 juni 2026
Review zonder uitnodiging
Antwoord van Brown & Brown formerly InsureTAXI
Thanks for leaving a review & for the recommendation 😊
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