I had no idea how to resolve my issue, it took me 5 minutes to explain my problem, they requested to hang up so im not kept waiting on the phone and within 5 minutes i had confirmatio via email an... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Not being a technical type,I had trouble logging into my account,an email asking for advice was soon returned and a phone call from Ovidiu,who patiently talked me through it,step by step... Excellent... Toon meer
Bedrijf heeft geantwoord
The operator, Ovidiu was incredibly polite. On both the occasions in which I spoke with him, he was able to satisfy my query, and more importantly make a decision regarding my account that left me mos... Toon meer
Bedrijf heeft geantwoord
I had some issues getting my charts on MT5 up to date. The Service from the support team has been great, they got back to me really quickly with all my queries and finally Ovidiu helped me by reset... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Choose Intertrader to trade thousands of markets via MetaTrader 5 & MetaTrader 4, one of the world’s most popular multi-asset trading platforms. We offer commission-free spread betting and CFD trading with low dealing spreads on global stock indices, individual shares, major, minor and exotic forex, energies, metals and other popular commodities. Support your trading decisions with powerful market analysis tools, fully integrated with our custom MT5 & MT4 web platform. Driven by innovative machine-learning algorithms, our tools give you actionable market intelligence. Trade with confidence knowing your funds are secure. The segregation of client money from the firm's money does not protect the client if the bank that holds the client money bank account goes into administration. This is where your funds would be repaid up to €20,000 under the GICS. Intertrader is a trading name of Alvar Financial Services Limited. Alvar Financial Services Limited is authorised and regulated by the Gibraltar Financial Services Commission, ref FSC1108MIF, and is subject to limited regulation with the Financial Conduct Authority in the United Kingdom, ref 597312. Registered address: 851 Europort, Gibraltar, GX11 1AA. Spread betting and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 70% of retail investor accounts lose money when trading these products with this provider. You should consider whether you understand how these products work and whether you can afford to take the high risk of losing your money.
Contactgegevens
10 Lower Thames Street, EC3R 6AF, London, Verenigd Koninkrijk
- +44 203 364 5189
- support@intertrader.com
- www.intertrader.com
4,7
Uitstekend
328 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Reliable and Straightforward Trading
I’ve been using Intertrader for around six weeks, and it’s proven to be solid and reliable. Execution is fast enough, EUR/USD spreads are decent, and I haven’t run into any technical issues. The mobile app works smoothly for trading on the go, and the support team has been respectful and helpful. Nothing flashy—just a dependable service.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Intertrader
Dear Katherine,
Thank you for sharing your detailed feedback. We’re delighted to hear that you’ve found our platform solid and reliable, with smooth execution and helpful support. Providing a dependable trading experience is always our goal, and we truly appreciate your trust in Intertrader.
Esecuzione rapida e piattaforma…
Esecuzione rapida e piattaforma stabile. Dopo quattro mesi di utilizzo non ho riscontrato alcun problema. L’app mobile è davvero ben fatta, decisamente superiore rispetto a quelle di altri broker.
14 maart 2025
Review zonder uitnodiging
Antwoord van Intertrader
Cara Olivia,
Grazie mille per la tua splendida recensione. Siamo felici di sapere che ti trovi bene con la nostra piattaforma e con l’app mobile. La tua soddisfazione è molto importante per noi, e ci fa piacere che la tua esperienza sia stata positiva e senza problemi.
Un caro saluto dal team Intertrader.
Very supportive and friendly!
Germaine called me 4 times (!!!) Guide and helped me to setup my account and connect to MT4.
She was very friendly and supportive.
AMAZING!
4 september 2025
Review zonder uitnodiging
Antwoord van Intertrader
Dear Oshri,
Thank you for your amazing feedback! We’re delighted to hear that Germaine was able to guide you through the setup and support you so thoroughly. Providing friendly and dedicated assistance is always our goal, and your kind words mean a lot to us.
Germaine Was very helpful helping with…
Germaine Was very helpful helping with my withdrawal this is a reelable good trading service and highly recommend intertrader they are under the FCA .
4 september 2025
Review zonder uitnodiging
Antwoord van Intertrader
Dear Gareth,
Thank you for your wonderful feedback and recommendation. We’re so pleased to hear that Germaine was able to assist you with your withdrawal and that you value our service. Your trust in Intertrader and recognition of our FCA regulation mean a great deal to us.
Details and guidance
I needed some details and guidance. Germaine helped me on the phone. Very polite and patient. Appriciate it.
3 september 2025
Review zonder uitnodiging
Antwoord van Intertrader
Dear Em,
Thank you for your lovely feedback. We’re glad to hear that Germaine was able to assist you with patience and care over the phone. Your appreciation means a lot to us, and we’re always here whenever you need support.
Excellent customer service from…
Excellent customer service from Germaine.
2 september 2025
Review zonder uitnodiging
Antwoord van Intertrader
Dear Mike,
Thank you for your kind feedback. We’re thrilled to hear you had an excellent experience with Germaine — we’ll be sure to share your comments with her. Providing great customer service is always our priority, and your words mean a lot to us.
SCAM
For Trustpilot and Intertrader: account 132319
At the end of March 2025, I opened account no. 132319 with Intertrader. After the account was approved and my request to become an elective professional investor was accepted, I deposited €15,000. I began trading — specifically news trading — with very few trades, only around major economic announcements.
Out of the blue, and without any clear reason, they blocked my account, claiming that documents were missing or that the ones I had provided were not acceptable — despite the fact that the account had already been approved. I sent everything they requested, and they reactivated the account.
In the meantime, I started reading very negative reviews online, particularly from users who reported losing significant amounts of money during the transition from AvaTrade to Intertrader, due to open positions being poorly handled in that process. I realised I had entrusted my money to amateurs who create problems for themselves through inexperience — as if the normal challenges any company faces weren’t enough. Unfortunately, I made the mistake of not withdrawing my funds.
A few days ago, their compliance department emailed me saying my account was closed and that, due to “abusive trading,” they had removed all my profits. Ironically, they claimed that “such trading is characterised by a high volume of transactions” — in my case, trades were extremely few, with weeks passing without any activity. Fraudulent brokers often use the “abusive trading” excuse to justify removing profits.
I want to stress that I made around €1,000 profit on a €15,000 deposit over five months — I did not quadruple my account in a month! I have also noticed a sudden surge of suspiciously positive reviews, which seem designed to bury older negative ones and boost ratings ahead of new negative feedback that is likely coming. I will be reporting this to Trustpilot.
HAPPY TO MODIFY THIS FEEDBACK WHEN AND IF THE PROBLEM WILL BE SOLVED
21 augustus 2025
Review zonder uitnodiging
Antwoord van Intertrader
Dear Antonella,
Thank you for sharing your feedback. We’re sorry to hear about your experience and the concerns you’ve raised. Please note that account closures and profit adjustments are only made following thorough compliance reviews and in accordance with our trading terms and conditions.
We would like to investigate your case in detail. To do this securely, please reach out to our team at support@intertrader.com with your account details. Our team will be happy to review your account history and provide you with a clear explanation.
We value transparency and regret any frustration this has caused. Your satisfaction is important to us, and we will do our best to resolve this matter fairly.
Germaine was so helpful
I ran into some issues with my account verification, and the quick support received from the support team (Germaine) to fix them was amazing!
1 september 2025
Review zonder uitnodiging
Antwoord van Intertrader
Dear Sumedha,
Thank you for sharing your experience. We’re so pleased to hear that Germaine and our support team were able to quickly resolve your verification issues. Your satisfaction is very important to us, and we truly appreciate your kind words.
This is not a broker for profitable traders
Intertrader removed my profits, claiming I used latency trading. This is completely false. I am a news trader and have no idea how to trade latency. I’ve been trading for many years and no other broker has ever considered my trading improper, nor removed my profits.
I asked Intertrader to provide proof of their accusations, but they have not responded. I am still waiting for the return of my original deposit, and I am even worried if I will ever get it back.
I have already filed a complaint with their regulator.
26 augustus 2025
Review zonder uitnodiging
Antwoord van Intertrader
Dear Jas,
Thank you for sharing your experience. We’re sorry to hear about your concerns. Please note that any adjustments to trading results are only made after a thorough review in line with our terms and conditions.
For security reasons, we cannot discuss account-specific details publicly. We encourage you to contact our support team at support@intertrader.com. They will ensure your case is reviewed internally and provide you with the appropriate updates.
We understand your frustration and remain committed to handling all matters fairly and in line with regulatory requirements.
Germaine gave lots of help and support…
Germaine gave lots of help and support on my enquiries. Great team 👏 Thanks Germaine
27 augustus 2025
Review zonder uitnodiging
Antwoord van Intertrader
Hi Luke,
Thank you for taking the time to leave us this review! We’re thrilled to hear that Germaine and our team were able to assist you. Your feedback means a lot to us, and we look forward to supporting you again in the future.
Scam – Intertrader is Taking the Profits
After two months of successful trading, I received an email from Intertrader stating that “InterTrader has conducted an investigation into certain transactions” and that “your account(s) have been involved in latency trading.”
This is a complete LIE, as my trading has no elements of latency trading. I demanded a detailed report of their investigation, but they never replied. Instead, they simply returned my original deposit—without the profit I had legitimately earned.
I will definitely seek protection from regulators. For Intertrader and brokers like them, a “good customer” is just the one who loses money. They are so arrogant that they take your profits without any discussion or transparency.
21 augustus 2025
Review zonder uitnodiging
Antwoord van Intertrader
Dear JD,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your frustration. Please note that any adjustments to trading results are only made following detailed reviews to ensure they are fully in line with our trading terms and conditions.
For confidentiality reasons, we cannot discuss account-specific matters publicly. We kindly ask you to contact our support team at support@intertrader.com
. They will escalate your case internally so you can receive a clear update regarding your account.
We take all client concerns seriously and remain committed to addressing them fairly and transparently in accordance with regulatory requirements.
Easy paltform to trade in US Market.
Easy paltform to trade in US Market.
I bought US ETFs that other UK platforms do not offer or do not have access.
Very good customer support.
Savvas from customer support was very willing to help and helped me to understand how to proper use the trading platform.
I recommend intertrader for the US Market. No hidden fees.
22 augustus 2025
Review zonder uitnodiging
Antwoord van Intertrader
Hi Konstantinos,
Thank you for sharing your experience! We’re delighted to hear that our platform met your needs for trading US ETFs and that Savvas was able to assist you. Your recommendation means a lot, and we’re glad you appreciate our transparent approach and customer support. We look forward to supporting your trading journey in the future!
Mr Cem is very helpful gentleman
The Agent helped me very knowledgeable and helpful who is name is Cem, I will recommend Intertrader.com to everyone who wants do forex trading
19 augustus 2025
Review zonder uitnodiging
Antwoord van Intertrader
Hi Sutharsan,
Thank you for your kind words! We’re pleased to hear that Cem was able to assist you and provide knowledgeable support. Your recommendation means a lot to us, and we look forward to supporting you in your forex trading journey.
Really helpful especially for newbies…
Really helpful especially for newbies Cem was so friendly and helpful.
14 augustus 2025
Review zonder uitnodiging
Antwoord van Intertrader
Thank you for your kind feedback! We’re glad to hear that Cem was friendly and helpful — especially as you’re getting started. We’re always here to support traders at every level.
If you ever have more questions or need assistance, don’t hesitate to reach out.
Best regards,
The Intertrader Team
Help when it was really needed
I made contact with Cem. I was a bit stressed at not being able to access my account via my normally stable MT4 platform. Cem did a great job of guiding me to put in the right relevant information to get me started again, and I'm extemely pleased with the help I received. Great job, Cem :-)
15 augustus 2025
Review zonder uitnodiging
Antwoord van Intertrader
Thank you for sharing your experience! We’re really glad to hear that Cem was able to support you during a stressful moment and get you back up and running on MT4. We’ll be sure to pass along your kind words to him.
If you ever need further assistance, we’re always here to help.
Best regards,
The Intertrader Team
Help updating account info
I needed some help updating some account details. The intertrader contact, Cem, was both extremely helpful and also just a positive person to speak with. He called several times to assist and made a potentially painful task much smoother. Thank you!
5 augustus 2025
Review zonder uitnodiging
Antwoord van Intertrader
Thank you for your kind words! We’re so pleased to hear that Cem was able to assist you with updating your account details and made the process a smooth and positive experience.
We’ll be sure to pass along your appreciation to him. If you ever need anything else, we’re always here to help.
Best regards,
The Intertrader Team
Great experience!
Great experience!
Great broker and experience with the team , I would recommend
30 juli 2025
Review zonder uitnodiging
Antwoord van Intertrader
Thank you for your great feedback! We’re thrilled to hear you’ve had a positive experience with our team and truly appreciate your recommendation.
If there’s anything you ever need, we’re always here to support you.
Best regards,
The Intertrader Team
Buono ma Non Straordinario
Funziona bene le basi, ma la piattaforma sembra un po' datata. Ho avuto qualche ritardo negli ordini durante il FOMC, il che è stato fastidioso. L'assistenza è discreta, potrebbe solo essere più veloce. Non male, ma non eccezionale.
21 juli 2024
Review zonder uitnodiging
Antwoord van Intertrader
Grazie per aver condiviso il tuo feedback. Siamo lieti che tu abbia trovato solide le funzionalità di base, ma prendiamo nota dei punti che hai evidenziato riguardo alla piattaforma e ai ritardi durante momenti di alta volatilità come il FOMC.
Siamo costantemente impegnati a migliorare la nostra tecnologia e il servizio clienti per offrire un’esperienza sempre migliore. Se hai ulteriori suggerimenti o desideri discutere più in dettaglio la tua esperienza, non esitare a contattarci a support@intertrader.com o tramite la live chat su www.intertrader.com.
Apprezziamo il tuo feedback: ci aiuta a crescere e migliorare.
Cordiali saluti,
Il Team di Intertrader
Its a scammer broker..
Its a scammer broker... They dont pay my withdrawal
17 juli 2025
Review zonder uitnodiging
Antwoord van Intertrader
We’re sorry to hear about your experience and take your concerns seriously. Please be assured that we process withdrawals in line with our policies, and we want to help resolve this for you as quickly as possible.
Could you please contact us at support@intertrader.com or via live chat on www.intertrader.com with your account details so we can investigate your withdrawal request and provide a clear update?
We appreciate your patience and look forward to assisting you.
Best regards,
The Intertrader Team
Slippage
I had an issue with a trade that closed when in my view it shouldn’t have done. Following a chat with Savvas and Cem they corrected the balance which they didn’t have too as it turned out it was slippage. Very pleased with the outcome and the reply was almost instant thank you
15 juli 2025
Review zonder uitnodiging
Antwoord van Intertrader
Thank you for your feedback! We’re happy to hear that Savvas and Cem were able to assist you promptly and that you’re pleased with the outcome.
We always aim to provide fair and responsive support, and it’s great to know we met your expectations. If you ever need anything else, we’re here to help.
Best regards,
The Intertrader Team
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