The customer service is really prompt. I had an issue with the start date of my insurance and they made sure to solve it as quickly as possible. I have to thank Kirtham for helping me out!
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Lees wat reviewers zeggen
I accidentally entered my child’s name wrong when buying the insurance. My English isn’t very good over the phone, so I added their WeChat customer service. To my surprise, they could speak Chinese! I... Toon meer
One of the best and fastest. The agents answered very quickly and were really helpful, even during the weekend. I definitely suggest this, especially to people who are not familiar with insurance an... Toon meer
Amy provided me with excellent advice, demonstrating great patience and responsibility. She made me feel completely at ease when purchasing and selecting products and plans. Thank you so much. Wishing... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
ISO Insurance is a leading insurance plan manager, solely managed by current and former international students.ISO offers low-cost health insurance to international students, scholars and students on OPT in the USA.
Contactgegevens
150 W 30th St , 10001, New York, Verenigde Staten
- 212-262-8922
- customercare@isoa.org
- www.isoa.org
4,8
Uitstekend
1K reviews
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I talked to Minho
I talked to Minho, from ISO customer care unit. He assisted well and resolved my issue. I would recommend buying insurance from ISO.
16 december 2024
Review zonder uitnodiging
Fast and satisfying service.
16 december 2024
Review zonder uitnodiging
Fast, courteous and professional.
I talked to Sam and she was great in giving the details and was very professional with the issue I was facing. She was very quick to resolve the issue.
12 december 2024
Review zonder uitnodiging
First I am very impressed how quickly…
First I am very impressed how quickly the call was received and got to talk to Seim. I received great help over the phone I really appreciate the help
12 december 2024
Review zonder uitnodiging
John was so helpful!
9 december 2024
Review zonder uitnodiging
Minho was so fast
Minho was so fast! I exactly recommend this company. Today was last day for me. No company solved my problem. This company solved it! Thank you so much!
3 december 2024
Review zonder uitnodiging
excellent response
26 november 2024
Review zonder uitnodiging
Jonathan is fast and clear.
JONATHAN of the ISO Customer Care Unit was very fast, clear, and precise.
25 november 2024
Review zonder uitnodiging
fast, clear instructions, kind
Jonathan of the ISO Customer Care Unit was very fast, gave me clear instructions, and was very kind!
20 november 2024
Review zonder uitnodiging
I requested a 2 month extension (which…
I requested a 2 month extension (which is not offered on their website), and Sam from ISO made it happen. Thank you!
21 november 2024
Review zonder uitnodiging
Great Service
Great Service. Thank you for the prompt and clear response.
20 november 2024
Review zonder uitnodiging
Terrible Customer Service!!!!!
I sprained my foot on September 11, 2024, and went to an urgent care center accredited by ISO insurance. I had a consultation and an X-ray of my foot—that’s all. ISO never informed me that I needed to fill out CLAIM forms, so I didn’t. Now, on November 19, the urgent care center is billing me $400 for a simple X-ray and consultation regarding a minor accident.
I’ve tried contacting ISO through WhatsApp and phone, but they were unhelpful, only telling me to wait while urgent care continues to bill me and ask for my card details. I paid over $300 for three months of insurance, and the only time I needed their help, they failed to assist me.
Their customer service is terrible, providing no support or peace of mind, especially for students who cannot afford such high medical expenses! I absolutely do not recommend ISO insurance. I am still waiting for a proper response from the company!
19 november 2024
Review zonder uitnodiging
Antwoord van ISO Student Health Insurance
Hi Raissa, we are sorry to hear about your experience. However, your injury occurred before enrolling the plan. On 9/10/2024, our team has clearly informed you via WhatsApp that this specific injury and related treatments are NOT covered if you enroll. Based on our record, we have responded to your every message on time and provided all information for your questions. We are not sure about what confusion you might had. You can contact us by customercare@isoa.org if you need further assistance.
Best,
ISO
SAM thank you for helping me appreciate…
SAM thank you for helping me appreciate it
19 november 2024
Review zonder uitnodiging
Very cooperative customer service.
Very cooperative customer service.
18 november 2024
Review zonder uitnodiging
Customer rep Minho helped me really…
Customer rep Minho helped me really fast with an issue I had with my account, thank you so much!
8 november 2024
Review zonder uitnodiging
JONATHAN Thank You for Best Service
Have used ISO several times in my student career, they have good prices and EXCELLENT SERVICE. ISO never asked me contact my school, and find out if they accept this policy, or that policy : ISO already knows all this, which instills confidence and lessens stress. Thank you ISO -
29 oktober 2024
Review zonder uitnodiging
Good service
4 november 2024
Review zonder uitnodiging
They responded to my problem as soon as…
They responded to my problem as soon as possible in less than an hour.perfect experience
1 november 2024
Review zonder uitnodiging
The person I interacted with was…
The person I interacted with was professional, and helpful, and made the process smooth and easy. Their clear communication and prompt assistance exceeded my expectations. Thank you for your excellent customer service!
30 oktober 2024
Review zonder uitnodiging
Excellent Support and Seamless Service
Rui Jing Lin provided excellent assistance, making the entire process seamless and stress-free. His professionalism and dedication ensured that all my needs were met efficiently. Highly recommend his assistance.
30 oktober 2024
Review zonder uitnodiging
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