JAC Vapour Reviews 

Excellent customer service. Duncan goes above and beyond!

They supply quality products and ive been using them for years, always very helpful if I've had a problem with my device .
Nice to have a British company you can trust 100%

Excellent company, had an issue with a couple of faulty pods and they rectified it straight away sending me replacements same day, cannot fault their customer service team

Delivered on time, well packaged, good prices.

Arx 1 and 2 device the new vim is possible the worst product ever got both now in the bin . Bought vim for 8 years was unreal . Jac was great now if it cheap and nasty ... if this product was free Its still not good i would still not have . 8 years i have never treid anything other .Please jac give your old vim design to someone they can make a great product again.

My order got lost. I contacted Jac vapour and they resent my order to me. The customer service was really good

A quick follow up review for the amazing JAC. My new mod arrived, but the screen was defective. I emailed and Duncan from the customer services team got back to me in less than five minutes! A replacement was sent and arrived the following day at no cost. Also they're being super helpful and patient with the return of the old one, again no extra cost. Absolutely incredible service from the JAC team!

I ordered a vape pen set, and must have just been unlucky, as the one I received was a factory dud.

I contacted their customer service, and Duncan was a consummate professional, and swiftly dealt with my query by sending out a replacement the following day.

I don't usually leave feedback, but it seemed only fair given the excellent service and support I received.

A++ experience. And would happily recommend to others.

Quick delivery with great discount and service 5 star

ARX2 amazing little palm device, funky/stylish and hassle free also quick charging. One thing I will say is the rubber bung which stops the vape liquid from leaking can be a little fiddly but overall a excellent device.

Fast delivery.
Puff box and their zero nic max throat hit was such a disappointment.
While it does produce a lot of smoke, there is barely any throat hit or flavour in the pods, so far tried zero nicotine mango and blueberry, and bought cherry cola and watermelon too.
I have to take several puffs at once in order to feel satisfied, and this dries out and irritates my throat. I am back to vaping with nicotine.

Waste of money. Their hassle free returns process is not hassle free.

I've been a customer for years now. I'm picky about quality and demanding about customer service. JV excels on both counts. Which is why I'm STILL a customer. Their kit is good. If things go wrong they fix it quickly. And if it means they're not the cheapest, I'm happy to pay for that. It's really that simple to keep customers happy.

The ARX1 & ARX2 are both great products. They have spent a lot of time getting these vape pens a winner. They really thought through every detail weight, comfort, battery, OLED screen, USB-C fast charging and a great POD that's easy to refill. Well done JAC Vapour, one very happy customer

Excellent service - order went walk abouts and a replacement sent straight away with no delay. Very helpful. I’m a repeat customer (monthly) and will continue to be as long as they are in business.

Great products and service as always. Very helpful.

Always the best service and highest quality products I have stayed with jac vapor for years now because no other products out there come close !

Turned out to be a website glitch. Thanks for the quick resolve from the jac team!

I really can't fault the customer service. I had an issue with a couple of dicky puff box refills. Emailed customer services, and the lovely Duncan was quick to respond and resolve

Had high hopes for this.
Ordered the puff box with zero max cartridges. Zero flavour and zero throat hit. Really thought these were going to be a game changer for quitting nicotine for good. Really disappointed, to say the least.

Great customer service. A small mistake sorted straight away and in a very polite and friendly way.