JAC Vapour Reviews 

Prompt efficient service.

Service good, but the so called vapour-less liquid was no different to my regular liquid

Tremendous customer service, very reliable, high quality products, would recommend to anyone!

I would never buy my vapes, coils or liquid from any other company!
Great service, great choices, lots of flavours in different strengths & they are really responsive if you send an email.
I recently had a problem with a few coils, sent an email & Duncan replied the same day asking for more details which I sent. He then replied with details how to fix the issue! It worked & I let him know. Brilliant.

Pretty much the best customer service you’ll find anywhere.

Great product range too. Couldn’t recommend JAC Vapour more highly.

A long time customer with JAC. Duncan has been always there to help with any inquiries and support.
I recently had a little problem with one of the products I’ve been using and Duncan asked me a few questions, had to send a quick video then got a replacement immediately delivered the next day even with a few free liquids that I always order! What a kind gesture and personalised customer service - you don’t get this kind of service often from anywhere these days and this is one of the main reasons I’ve been using JAC Vapour for a long time!

Good products and the best customer service !
Thank you Duncan !

Hi,
I've just spoken to Duncan in customer services and I can't sing his praises enough. He was incredibly knowledgeable and patient and didn't rush the step by step process of what I needed to do. All problems resolved and I am a happy bunny again.
Thank you

Absolutely super customer service. I had thought my S17 A1O battery was dead but with guidance from Duncan it was revived. Thank you so much

The customer service is honestly second to non, ipurchased nonsmokers vape but there was smoke when I used it so I put a horrible review on here, next thing someone from the company rang me, apologised and sent me 8 bottles of the smoke free liquid, I had only purchased two, they are perfect for my needs, I would recommend this company and I will definitely use them again

Denise xx

Denise

Long-term customers. Have gradually switched from smoking to vaping and recently to nicotine-free vaping. Have had rare issues with some of Jac's own products but overall still have to award 5 stars. Not only are the pricing and delivery very good, but have to echo others here that the customer service is excellent! They work hard to resolve any issues. Again, Duncan is amazing and a real credit to the company - thank you!

The guys are great . Products are great . I give 4 stars just because my orders are coming all the time late. My last 2 orders were late with 10 days each . Now it might be the courier ,but this is a constant now . Not just a single case of order being late

Duncan McLaren Should be awarded a medal for his Patience, Efficiency, Help and understanding in dealing with a particular long and complicated problem I had with my B DNA 75W AND S22 Vapes. It was Customer Service (Which is SO difficult to find nowadays !) TO THE VERY HIGHEST DEGREE !!! Especially when dealing with a "Silver Surfer" !!! It seemed Duncan was working 24hrs a day by the speed in which he returned my enquires ! Many thanks Duncan, VERY MUCH APPRECIATED ! A credit to Jac Vapour (Problem finally "Sorted" when I received replacement items on 03/05/2024 that were dispatch AND received within 24 Hrs of being in contact !!!!)

Always helpful! Great products

Have use Jac vapour products for many years. I trust their products and quality and customer service is very professional. Special thanks to Duncan who always goes above and beyond to provide assistance when needed.

Exceptional customer service, and quality products. I have used Jac Vapour for years and can honestly say they are one of the best companies that i have ever dealt with.

Excellent customer service. Excellent products, quick delivery, quick response and quick to sort out any issues. They follow up with regular emails if there are any issues (we had a missing parcel) and almost instantly they sent a replacement. We use the puff box and we’re well impressed with the quality. Thank you!

We have been using this company for a few years now, and everything always straightforward, very easy to deal with, and would certainly recommend them.
We are very pleased with this vendor.

Always excellent company to deal with, fast shipping and quality products.. highly recommend ..

I've been a Jac Vapour customer for nearly 8 years and can testify to the excellent quality of the products (I love the S22 and the Jac Original e liquids!). I reached out to Customer Service for the first time the other day and was stunned to get a lightning fast response to my query. I had an issue with some coils and Duncan sent me a troubleshooting guide and arranged for replacement coils to be delivered the next day! He was so helpful and genuinely wanted to ensure I had a superb customer experience.
The products speak for themselves - hence my loyalty as a customer. But the customer service raises the bar x10!