Janus Henderson Reviews 94

My wife and I moved to Canada. We have a Janus Henderson account in the United Kingdom with five thousand two hundred pounds stuck in it. For four years now we have been trying to close this Janus Henderson account. They keep asking for the documents over and over. We have sent notarized forms, identification proofs, bank statements and many other things. I even flew from Toronto to our Janus Henderson branch in the United Kingdom to get an official stamped statement and mailed it to Janus Henderson. Still nothing has happened. We make calls to the Janus Henderson customer service team but it gets us nowhere. My wife thinks that Janus Henderson is stealing our money. Honestly I think the thing about Janus Henderson.
If Janus Henderson has trapped your funds like they did ours: we found a company called Poma Advisory. They help people recover money from firms, like Janus Henderson that are not doing their job and are not responding to people.
The main thing I want to say is: you should avoid Janus Henderson at all costs. Janus Henderson will waste years of your life.

Oh wow, I have been assisting my neighbor transition immigration to Croatia and the agents at Janus Henderson made the process seamless, they took extra steps to ensure their was no hiccups along the way, they showed they cared and I am very impressed thank you to all who help someone along the way in life. Be Blessed.

I was locked out of my account and used Chat to sort it. Natalie was fantastic and sorted me out within 5 minutes. Great service from Janus Henderson Chat.

I have never used this site but the chat box I had (with John) answered the question and answer was clear, timely and to the point. The best online chat box I have ever experienced to date

I had a query about unit pricing. It was answered quickly within the 'chat' box facility. Great service!

I had a query why the share price hadn’t been updated since last week and was very quickly informed that it was because these funds had ‘non dealing days’ which is a whole week in February. They were very efficient in getting back to me on a ‘chat box’ in under 2 minutes.

I had an issue logging on but John was able to resolve via the chat line.

Chat service quickly resolved my query about the postal address for forms

Very helpful staff and a good investment so far.

Very rarely used the customer service but was excellent today, prompt response and very helpful.

Very helpfull. I got the information I required and quickly.

Live chat answered my questions promptly and helpfully. The company might think about allowing customers access to historic documents online.

The website was easy to use but lacked essential information. I used the online chat to ask for the further information. SPoke with Haile who was helpful. However was told they would come back to me with the information in 3-5 days (which I thought was a long time anyway!) but they have not done so

I rarely use the website and don't remember the ins and outs. The last couple of times I have needed help doing what I want to do. My 2 experiences with customer service (one by phone, one by online chat) were both excellent. I got knowledgeable, efficient and friendly service both times.

The Customer Support team member was very helpful and gave me thorough answers to my questions, with links and steps of action.

The login screen is less efficient than other online platforms, and then the actual website is again less intuitive and efficient. They can maintain security whilst making things slicker.

Example - every single time you login, it asks you to confirm marketing preferences. (I bet it doesn't do that if you opt-in to marketing emails!) Ask me once!