JCPenney Reviews 

I shopped at Penney's for decades—it used to be my favorite store. However, after major changes, it lost its appeal. The local Penney's in my town is small and offers limited inventory. When they added a Sephora, they reduced clothing options even further. I was going to start ordering online but was surprised they charged for ship-to-store, especially since the items weren’t available locally.

A couple of years ago, I ordered a bathing suit online, and it arrived with a hole. Returning it was a nightmare—the staff treated me like a thief despite not having returned anything for years. Even my son was shocked by their behavior.

Recently, after years of avoiding the store, I decided to order some yoga pants I love. The first order was delivered to the wrong city, and while I wanted a replacement, the rep issued a refund instead. I reordered and received a notice that the items had been shipped, but six days later, UPS still hadn’t received the package. When I called Penney's to ask about it, they told me I had to wait two more weeks to take further action—meanwhile, they have my money.

This experience sealed it for me: I’ll never shop at Penney’s again. It’s disappointing because it once was a great store.

I had not been to JC Penney for years and decided to order online. Order went fine. Per the delivery, the oversized box was crushed, absolutely no protection for the product (2 pair of boots, 2 belts). Shoe boxes were nearly smashed flat. Unfortunately, the boots were too small so I reordered online for a larger size. They were received and fit fine, but this time they were put into a plastic bag (shoe boxes were damaged again). Now the order I'm trying to return is not showing up in my order history so I went to Live Chat. Upon trying to make the return of the smaller size boots, I got the 3rd degree like it was my fault & had to constantly repeat myself, finally shut down chat. Then called the customer service line... took forever to get past their "bot" to speak with someone live since the order was not showing up in my account. The gentleman I spoke with was great and I got my UPS return label. For something that should have taken minutes, took nearly 45 minutes to get a return label. Will I go back to JC Penney? NEVER. Awful experience.

Me perdieron como clienta online nunca había tenido problema con la entrega de la mercancía hasta q limitaron el área de entrega y decidieron no validar las direcciones de PO Box ni de urbanización. Tuve q utilizar otra dirección válida para ellos la mercancía nunca llegó tampoco tuvieron comunicación conmigo para indicarlo y la compañía de transporte utilizada por ellos nunca se comunicó conmigo para q les orientara sobre cómo llegar y entregar la mercancía. Irresponsabilidad por parte de la tienda y la compañía de transportes. No más Jc penney.

Jordan,at Stonecrest Mall, was my fabulous cashier! She was multi-tasking helping me with a price check and then gave another guest directions. She was friendly. Another young lady offered me help in the perfume and beauty section.
The whole store was neat and clean.

I had a very good shopping experience yesterday in the store. The associate was very helpful. Her name is Kalpana.

I’ll never order from JC Penny online again! The last two of three items needed to be returned and it’s an impossible task getting a return label. When you call it’s a life-like automated recording that is pushing to sell a Life Alert devise. There is no live person to talk to, I called back 3 times and got the exact recorded message from “Jessica” pushing the devise.
It took way too long to receive my item, my order doesn’t appear in my order history and now I have no way to talk to anyone to get a return label, which they charge $8 for. NEVER AGAIN!!! Don’t waste your money or time ordering online!

They made it right. I received my money back for the item that was wrong.

They sent me the wrong item. I messaged them on X. Then expected me to reorder and return to a store 45+ minutes from me all because THEY made the mistake. Done shopping here.

Received a $15 off $15 or more coupon. Found an item that would apply (since there are a ton of restrictions). Entered the code and pin and only $10 came off. Called customer service, first issue is when AI answered and went around in circles until I was able to get a live person. Well they were no better. Explained the issue, they said something about some items you will only get $10 off and put me on hold to confirm this. Came back and said yeah that item is only eligible for $10 off. I tried to explain that the coupon reward is for $15 and I read all of it and there is nothing about only getting $10 off. I asked if he knew which items that applied to so I could use it on the correct items and he hung up on me. Obviously he had no idea what he was talking about and was trying to get me off the phone. I know companies are having a hard time finding competent people but they are going to lose customers if they don't get their s**t together. I am a long time loyal customer but the last few orders I've placed have caused more grief that what it's worth and I will start using their competitors instead.

**One-Star Review for JCPenney Hair Salon, Fredericksburg, VA**

I am thoroughly disappointed with the service my 80-year-old mother received at JCPenney Hair Salon. After waiting several days for an appointment with Shannon, we arrived for our 1 PM appointment only to find the salon closed. We waited for 20 minutes before seeking help at the customer service desk, where communication was difficult due to language barriers. After 45 minutes of waiting, we learned that Shannon wouldn’t be coming in and the salon was closed for the day.

Fast forward three weeks, we attempted to schedule another appointment, specifically asking for a time when Shannon would be available and no weekends. We confirmed a new appointment, only to receive a call at 11:30 AM on the day of the appointment, informing us that Shannon wouldn’t be in. We were offered an alternative stylist, Thelma, but when I spoke with the manager, they initially agreed to a 20% discount. However, when Thelma got on the line, she refused to honor this discount, insisting on charging us $90 for a service that typically costs $60.

Despite the manager’s initial commitment to the discount, they backed out, leaving us confused and frustrated. We reluctantly agreed to the inflated price, only to arrive at the salon at 1:40 PM, where my mother fell ill while waiting in the lobby. To top it all off, the stylist informed us she would be 30 minutes late, further wasting our time.

This experience has been nothing short of a nightmare. JCPenney used to be a reliable choice, but this level of service is unacceptable. If you're considering this salon, I strongly advise against it. Avoid Shannon and Thelma at all costs!

The Manager is useless and has no value. The regional manager has not called me back and the request was made 3 weeks ago.

Ordered 2 pairs of denim jeans. Received 1 pair. All the accompanying documents said there were two pairs. Customer service refused to help me and ignored my follow up emails. Completely useless scam of a company.

I bought two pair of slacks and removed the tags and packed them into my suitcase. When I went to use them, I found them defective and put them back into my suitcase. When I returned from my trip I tried to return them, (receipt in hand) and was told that without the tags I could not return them. I guess they want the tags so they could sell them to the next sucker. I have been shopping at JCPenney since the 1950s and my parents before me; never again.

I recently had an incredibly disappointing experience at JCPenney Optical, assisted by Betty. The quality of the glasses I received was abysmal. I have always ordered from America's Best and never had any issues, but this time I decided to purchase two pairs of progressive glasses from JCPenney Optical. Unfortunately, both pairs were of poor quality with badly centered lenses and small focal points, making it impossible to move my head without losing vision.

Despite numerous attempts to resolve the issue, JCPenney Optical refused to provide a refund or store credit. I made five trips to their store to claim the glasses were made incorrectly, and each time they falsely claimed they sent them to the lab. After five months of back and forth, I received the glasses back in the same poor condition. This clearly indicates that their quality is simply unacceptable.

Do not waste your money buying glasses from JCPenney Optical. I deeply regret switching from America's Best, which truly lives up to its name in terms of both price and quality. Additionally, Betty exhibited deplorable business and customer service practices. She had the bad manner of hanging up on calls and not answering calls based on caller ID. This kind of behavior is completely unacceptable and further highlights the lack of professionalism at JCPenney Optical.

User's recommendation: AMERICAN BEST for best quality and prices.

I will never and I mean never order online for JCPenney again. Customer service can't help with anything and when I was told to contact the local store no one answered the phone no matter what department I chose.

JCPenney what is wrong with you people using synchrony bank? I had a line of credit for $2500,I pay my bills never late and due to synchrony bank policy if you have inquiries or use other credit cards synchrony doesn't like this.I read reviews from other customers regarding synchrony bank and everyone has similar experiences. Shame on you synchrony for hurting people's credit and causing JCPenney to loose customers. This is nothing against you jcp but you should really consider another bank.

Placed an online order with a male associate. Had to repeat and spell the delivery address a minimum of 3 times. The last time, I repeated it and used an example for him. He repeated it back to me, and I was happy he FINALLY got, but when checking my email there was the wrong delivery address and my name was also wrong. Of course when I called customer service they could not change the information or cancel the order. Now I have to wait until it is sent back and they refund my money, only to order again and hope it is right a second time. I had worked for Penney’s for 25 years and I see a huge difference in hiring reliable and competent
associates. Say bye to online ordering for me with Penney’s.

I ordered two six packs of men's briefs underwear. The website indicated "ordered soon" as only 8 available. I placed the order at a coupon-discounted price and then the order was cancelled based on "out of stock". I will never order from Penney's again.

I bought the wrong size by mistake, the store will nit exchange for the correct size. I would have to get a refund and then repurchase the item for the present price. This a simple request that all other stores I do business with are happy to do. I've been told this is store policy, why? Having satisfied customers should be the goal, obviously JC Penney doesn't care. I believe this policy contributes to the company's net loss of 8.1%.

I have been wanting for online clothes for almost 4 months. I've been tracking my packages and was told it was delivered. However I have people that watches for my packages including my Mother n Law and it never came. I was told it was the courier fault, ? So I can get it resent out? The problem is this is the 3 rd time this has happened from online stores from China, I never got clothes or refund back and I'm really loosing faith that these places are legitimate - or something else?

First of all what is good customer service?
It's when you call a company looking for an answer to an issue you have with the product or service and after you speak with someone and hang up the phone you should be saying to yourself "I got my answer and that company made it easy for me to get my answer and I feel better now than when I started calling them." The company doesn't need to promise you anything, just give you an answer or you can should be able to speak with a person who is handling your issue.

It shouldn't be this hard when a dedicated, long time customer calls and tries to speak with someone regarding a $150.00 check that I sent to pay my bill and they can not find the payment. I triple checked the account # and confirmed the correct address that the bill went to. I have a confirmation the payment went through with my bank on June 7th.

That is all I wanted to do when I called 800-542-0800 (4 times since June 7, 2024) is speak to someone regarding what we an do about the missing payment. Each time I called they told me that there is a process they must follow to investigate this. They first told me to wait ten days to make sure the payment went through. I waited and called back and asked to speak with someone regarding the status of it. They said they don' have status and it is being investigated.

It is now 1 month and 2 days since the payment has gone through and I called again to find out the status or speak with someone. They said I need to wait 2 months because that is how long an investigation takes. I again asked if I can speak to the person handling this investigation or can they call me back because I have 62.00 left to pay and if they can't find the first payment then I can't pay another one. They said they can't do that because it's being investigated and all they can do is note what I say and how many times I have called. In this case why even have a Customer Service Department. An answering machine can do what their CS reps do.
I am so disappointed in this company, This Customer Service is unacceptable.

Bought a wedding ring, I misclicked the size of the ring and after work realized it was 1 size too big.
Contacted customer service assuming it would be an easy adjustment as it is Sunday and the package has not shipped.

They informed me I only have a 30 minute window from the time of purchase to cancel the order.
I don’t want to cancel the order, I just want to adjust the size.
They said there is nothing they can do.

Any other reputable company would be happy to oblige such a simple adjustment for their customers prior to a purchase shipment, especially as big a purchase as a wedding ring.