JCPenney Reviews 

I no longer like to shop at JCP. First, the prices are too high now. You can hardly find a blouse under $50. Also, the coupons are excluded from so many items they are not really worth the effort. Also, they keep pressuring you to open a credit card. One cashier even told me open it get the discount and close it. So nevermind the ding on my credit? Sad! I used to love JCP. The store is usually empty and I can see why many locations are closing!

I’ve shopped at Penney’s for over 40 years and always enjoyed the products and customer service. Yesterday I made a purchase and was asked if I would like to “round up”. After saying no the cashier told me, “it’s only 40 cents.” I regularly donate time and money to various organizations and do not feel it was appropriate of the cashier to make any comment after I declined to round up.

Poor customer service at JCP 4 season jewelry section salesman Russell. Manager was no help JCP do better with your customers.

On June 17 I returned several items I had ordered online to store # 2992. The return was a bit complicated but Sue and Christina did their utmost to make sure all items were returned. These two ladies were so friendly and helpful, I really appreciated them.

Absolutely trash. I bought a shirt from here, walked in my schools hall and got called an F word, its a frigging shirt who the freak cares.

I ordered a Matrix shampoo and conditioner. I received the shampoo but not the conditioner.
I called customer service and they said it would be delivered the next day. It didn’t. I called customer service again and could barely understand what the guy was saying. I asked for a supervisor and he put me on hold for 10 minutes and came back and said there was no supervisor. I’m so angry. I will never order from them again. I have been a customer for over 50 Years

Bought a mattress through JCP for over 700.00 I then in turn received 90.00 in JCP cash rewards. Then I make a purchase and use the 90.00 towards my purchase, well my purchase didn’t work out and I returned back to store. Come to find out I couldn’t get back my 90.00 on my account. I’m livid, and definitely will never fall for that gig again!!!!! And will definitely tell people who come into my business to watch out for this. I used to love this store, now I’m so mad.

I worked at one of their stores for a very short time. I was harassed and bullied by 2 other employees. I don't shop there. Now I received an email that this crappy company has had a data breach. Nothing will be done about that either. Why bother!
I did try to contact the company about this mess and I was put on hold since they ignore the mess they've made. No help just incompetent people slopping around getting a paycheck. No ethics, no professionalism, and substandard merchandise.

1.Was told to go to 1st. floor register to pay . time 7:15
was told store closed at 9:00 pm.
2.line at 1st. floor register was extreamly long , air-conditioning was turned off ,no fans, and only 2 people
working the check-out line.
3. Finally checked out at 7:31 pm. Is this normal for JCPENNEY ? or Is because its in Bay Plaza Mall , THE BRONX. A predominately minority area of NYC ?

Very unhappy with the rewards policy.

I spent $3000 in JCPenney on Mother’s Day. Now that Father’s Day is approaching I logged into my account to see my rewards and there’s nothing. I called the customer service line and they were no help. After providing all of my receipts there was nothing the representative could do stating there is a 15 day time period to claim reward points from your receipt. I was past that time period. It’s very frustrating spending so much money with a company and unable to claim benefits. If I spent the money I should be able to retrieve my rewards. Their return policy has a longer time frame than the claiming of rewards. Very unhappy and makes you think twice about shopping at their business.

WELCOME TO THE FUTURE!!!
I went in this JC Penney to buy something in the men's clothing department. I'm not making this up: NOT ONE STORE EMPLOYEE AT ALL working the floor. It's every customer for themselves, now go for it, and bring your clothes and money to the register. I refuse to spend my money in a place that has no measure of customer service, ESPECIALLY WHEN THEY USED TO. That was my cue to GTF outta there. And you should too when you walk into a store and see this. Now I'm not a big Macy's fan, but when I went in there, I saw employees on the floor everywhere. Now guess which store is gonna go out of business first. My bet is on JC Penney. WTTFJCP

Just want to say thank you for having larger sizes. I wear size 20 or 2xl. JCPenney always has something I can wear whether casual, work or otherwise. Last year I took advantage of several pairs Clark's sandals (a fantastic brand) in 12 wide and I have been checking out dress shoes in my size. It means so much to me. And your clothes and shoes are usually at a great price or you have sent us coupons to use. Bravo! Keep up the great work!

100% inept company. Purchased online order; went to pick up and it was on sale. Stupid system at store doesn’t allow for price adjustment or repurchase of the item. They said they had to ship it back and we had to reorder and come back once it comes back to the store! Talk about 100% moronic!!!

I am talking to Penneys as I write this ,DO NOT order online if you have moved out of state 7 months some orders came some went to old address .I talked to the credit card people then Penneys 30 minutes on the phone .I couldn't understand half of what the Penneys man said except he couldn't correct it,we shall see .Horrible ,no service

Purchased an $800 item (jewelry)with full lifetime warranty. Item broke 3 weeks in. I brought it back. Was told 3 weeks to fix it. OK. Called after not hearing anything after 3 weeks, was told to wait more. OK I waited, now its 5 weeks and I get a call, asking what i wanted fixed??! So I try to call that number back, "no incoming calls". She never left a number on the message. Im exhausted and angry. I have all my receipts and original boxes because it was NEW to begin with. I can never get through to that dept. No one ever picks up and if I call a different dept. I get snotty attitude women who talk down to me without even knowing the issue or trying to help me. In opening up reviews to see if this is an isolated event, I see a 1.8 score. Not surprising at all. I'm calling corporate and filing with the BBB to get my item fixed and back and will NEVER go back to purchase any high end item again. This company used to have such a great reputation for class and customer service but clearly times have changed and not for the better. Very disappointed. Do better JCP!!

I was and will never go back to The JCPENNEY in Edinburg Texas it’s the most unprofessional place you can go to the Saloon never again and I don’t recommend them especially when it comes to coloring your hair. I went to do my hair and I expected to come out with a light ash blonde but apparently the saloon specialists that assist me her name is Mariela A kept telling we can’t go light cause your hair is to dark so as she was explain the process she said she would use numbers 7/8 which I figured it would lighten my hair apparently it was a dark chocolate color. Called the next morning and I was told to go at 3:00 pm to maybe get a correction. Well little did I know they did shit Store so Call Manger MONICA RODRIGUEZ stated that they could not do nothing for me because I agreed to the dark color. When in reality I had gone two days prior to the appt to ask about the actual color and the told me since my hair was a bit dark the ash blonde color would turn yellow . And it was back and forth never got the issues solved and as I was and felt attacked by MONICA RODRIGUEZ, some guy name CARLOS telling me I had to pay again and it would have to be highlights if I wanted to go blonde what kind of saloon is this . Then the actually girl Mariela that helped me kept telling me that we are going to go this color cause when you come back in 3 months we can go light . After all the back and forth she said I said you said you pay it was the worst experience for me . So if they call them self profession saloon people as per CARLOS then do your job. Right the first time. But apparently the store got twisted and they wanted to charge me again . BEWARE of what you do . And MONICA RODRIGUEZ the SALOON MANAGER was so unprofessional at her level allowing her employees to gang up on me. Sad . Then I ask for for the District SALON Manager her name is SARA and I couldn’t even talk to her. All i have to say is they are very unprofessional at the JCPENNEY in Edinburg😡😡😡😡

I bought some Laura Ashley "Deep Pocket Sateen" sheets. Their description is a total lie. I bought the sheets because it said they were sateen, 300 thread count, with a "deep pocket" that will accommodate a mattress up to 15" deep. They arrived. They are cheap, see-through cotton, not "lusterous" as described, and the pocket is only 13" deep. So no way will they fit 15" mattress.

I don't know why I bother. Great sale, buy 1 towel get 2 free. so I buy 1 towel and they ship me 1 towel. I had to tell them to give me the other 2 free towels. I hate this store so much. I will unsubcribe and cancel my card for good this time.

Es lamentable que tenga que expresar mi mala experiencia. En la pagina online realize una compra que no se registro, llamo al 1-800-322-1189 (serv al cliente) y hago la compra atraves de ellos pero, resulta que no se comunicarón para informar un problema en la transación y uno esperando la mercancia. El día que se supone que llegara es que me entero, al comunicarme nuevamente con (SC) diciendo que el problema era la institución bancaria, el cual no era cierto. El cuento largo corto, Múltiples llamadas al (sc), fui físicamente a 2 tiendas distintas JC Penney y nunca recibí una orientación del proceso y/o  alternativas  para lograr la venta. Este proceso duró prácticamente 21 días, 3 semanas.
El personal necesita adistramiento.
Q feo!

I placed an order online for home delivery
My order was shipped out of West Virginia to Eastern Shore Maryland. The store or warehouse in WV that shipped my merchandise placed it in a regular thin plastic bag like you would get in a store. It traveled hundreds of miles in that thin bag. Our mail carrier couldn't believe that JC Penney would be that careless to ship a package in a thin plastic bag. Fortunately, UPS handled the package with due diligence and no damage to the flimsy bag occurred. I can't say that the JC Penney in WV used due diligence; just the opposite. If that's how JC Penney is going to package online orders, I'll shop elsewhere.