JCPenney Reviews 

I placed an order online for home delivery
My order was shipped out of West Virginia to Eastern Shore Maryland. The store or warehouse in WV that shipped my merchandise placed it in a regular thin plastic bag like you would get in a store. It traveled hundreds of miles in that thin bag. Our mail carrier couldn't believe that JC Penney would be that careless to ship a package in a thin plastic bag. Fortunately, UPS handled the package with due diligence and no damage to the flimsy bag occurred. I can't say that the JC Penney in WV used due diligence; just the opposite. If that's how JC Penney is going to package online orders, I'll shop elsewhere.

I paid off my balance of $44.00 and JCPENNEY reported me as delinquent although I paid automatically debited from my account and the balance was completely paid off when it was time. The company and the customer service is atrocious and the items and products are not as advertised. So disappointed. I won’t be shopping with JCPENNEY. I will shop elsewhere online. There are plenty of better places that actually care about their products and customers!

JCPenney is honestly hit or miss these days. I still shop here occasionally because they do have decent sales and you can sometimes find good-quality clothes for reasonable prices, especially for basics and seasonal items. The in-store staff at my local location were polite and helpful, which I appreciated.

That said, the overall service experience could be much better. Online orders take longer than expected, tracking updates are inconsistent, and getting help from customer service feels unnecessarily complicated. I also noticed that return policies and fees are not always explained clearly, which becomes frustrating when something doesn’t fit or arrives differently than expected.

I wouldn’t say the store is terrible, but it definitely feels less reliable than it used to. There’s still some value here if you shop carefully and catch the right deals, but the company really needs to improve communication and consistency.

Talking to Jcpenny customer service rep, she was very confusing, I will not longer use my credit card for future purchases.

I purchased a mini keurig plus in February 2026. I just realized that this coffee maker was refurbished.

I want a partial refund or replacement.

Please don’t shop here!

I want to give a huge thanks to the store manager at JCPenney at Fallen Timbers Mall in Maumee, Ohio. Michael, the Store Manager, has helped me twice without hesitation. He clearly listens to you, takes action, and does this with patience and the customer in mind. I have had several experiences where Michael has helped resolve the issue. I am truly appreciative and welcome the fact that
"our" JCPenney at Fallen Timbers Mall is truly being well managed. Thanks, JCP, for hiring a great store manager.

My Name is Aundrey Hutti I Visited JCP at Maine Mall South Portland Maine with a Return your company MESSED up'
A Kind lady Name Cheryl Store number 2091
Date april 15 2026 time 11;30 /ass/0008
I was very Inpress with her customer service
She went above and beyond you need more people like her
THANK YOU and I hope you get more like he
Phone ;2074200572

I have been shopping at JC Penney for several years. I have had no problems until today. Today, I met the most
rudeness impolite saleslady, supervisor, in my entire life. I did have a witness to this but they said 'I don't want to get involved'. It occurred in the return department and the lady 'refused' to give me her name but then I noticed it on her blouse. Her name was Margo. She does not need to be working with people. She should be by herself or working in the back room or bathrooms.
As I started to leave, she started to apologize but I kept on going toward the door. The lady who witness the incident said, sir, the sales representative is calling you. I just kept on going. This occurred at the Battlefield Mall in Springfield, Mo.

Inferior merchandise, I suspect seconds. If you want to make a return, it will cost you $8 dollars...even tho it should be less. CROOKS!!!

They won’t honor their return policy for online sneakers that were to big and I just wanted to return them to get a full refund for these because they were too big so I deleted my account now. Online it doesn’t say anything about having to return them in a box now. The Customer Service Representative I spoke to was a complete liar to now. I will never recommend JCPenney to anyone ever again now.

We had a gift to return that cost $24, but since we did not get a gift receipt, they gave us only $10.23. They don't care about anything but GREED. We will never shop there again, and i will have the last laugh when they close all their stores and go bankrupt. By the way, the store was empty, and you could not find help at all. They truly don't care about customers

JCPenney uses Synchrony Bank the biggest rip off credit card company out there. They charge fees on fees on fees. Last month I paid my account in full on time and I receive my April bill with a $2 fee charge which no one can explain except to say it’s for interest. Interest on a zero balance!!! The fees and charges on this account were more in 3 months than I charged!!! I hope Penney’s realizes how many customers they are losing because of synchrony bank and their rip off unwarranted charges!!!

We've been a JCP customer for 40 years. This month, they charged us $1.99 for a paper billing statement. I don't want to do everything online. I don't want my info online. But JCP apparently, doesn't care about it's customers. It's the last straw...we are done. And will not return to shopping at JCP.

All the years of going here and JCPenney has chosen to reduce my credit limit for what who knows but has cost them not only my card but 3 other cards from my address never will we ever step foot in the store again you have lost we have resolved your demos

Drove an hour to JCPenny in Evansville IN, on good Friday. 4/3/2026. We'll worth today. To my nephew to get a suit for prom. The lady wasn't there that normally is on duty. So we had an assistant named Jerri to help us. Very kind and loving soul, sweet lady. Well worth the almost an hour drive to get there. Very awesome day. Give a 10 for this lady and place for helping us today.

I would like to recognize a Team Lead at your West Oaks Mall, Ocoee, FL location for exceptional service on Saturday, March 14, 2026, between 6:30–8:00 PM. She went beyond to help my family — including finding the fitting room — and demonstrated outstanding courtesy, empathy, and dedication. She truly represents the best of JCPenney and deserves recognition for a management role. I hope this reaches upper management.
In Detail to Appreciate her:

I would like to formally recognize the Team Lead who was working at the West Oaks Mall JC Penney in Ocoee, Florida on Saturday, March 14th, 2026, between 18:30 and 20:00. Although her name is common and I was unable to confirm it, her performance and professionalism were exceptional. She demonstrated remarkable courtesy, empathy, and genuine care. She went beyond to assist my family, including taking the time to locate the fitting room and ensuring we were fully taken care of. Her dedication, customer service, and leadership qualities truly stood out. Based on my experience, she is highly deserving of consideration for a management position or higher responsibility within the company. Please ensure this feedback reaches upper management. Her work reflects major credit on JC Penney, and it made a meaningful difference for us.

Thanks & Best Regards,
Respectfully Submitted,
Sridhar Rangaswamy ("Sri")
US Trademark: 5030763
US Trademark #SN 98620494:
"Promise Less/Under Promise and Deliver More"
"Excellence is not an act, it is a Habit."
"Honesty is the Best Policy “Be Truthful, Honest and Fair"

Im sitting here with the phone is ringing in jewelry all day no one ever answers jc penny oak park mall overland park. HORRIBLE CUSTOMER SERVICE
IT A WONDER WHY YOUR BUSINESS IS DOWN POOR CUSTOMER SERVICE WILL DRIVE THE MOST LOYAL CUSTOMERS AWAY. GET IT TOGETHER OR CLOSE THE DOORS!!!!

I have never missed a payment or had a late payment. However JCPenney constantly moved my limits up and down depending on how my balance was on other lines of credit. While none of those are ever late either. This messes with my score and gives the impression I'm not honoring my payments or being late when companies do this. I just closed it out because it's not worth the drama. I'll just shop at my other stores.

I had to wait 1 Month for 2 mattresses to just get as solution to wait for more time because the delivery company lost them. I didn’t buy those mattresses to that company, I bought it to JC PENNY but they never assumed they responsibility as store. COSTUMER SERVICE WAS AUFULL just transferring the call one and another time.

I had a very disappointing experience with this store. I purchased a piece of clothing that looked fine initially. However, after I hand-rinsed it once with water (before putting it on my baby), the color faded badly and large white streaks appeared on the fabric. This clearly suggests a problem with the dye quality.

When I contacted the store, they refused to accept a return because the item had been rinsed. However, there was no way for me to know the item was defective without rinsing it first. I did not use any detergent or bleach—only a simple hand rinse.

It seems unreasonable to deny a return for a defect that only becomes visible after basic rinsing. Unfortunately, this experience makes me question both the product quality and the store’s return policy.