JCPenney Reviews 

You have rewards. Oh, they expired. Oh, we make it almost impossible to use your rewards. But you have rewards. Too bad they expired. JCP, we just don't care.

Online order placed December 6th. I called customer service Dec. 17 for status and was told it was on its way. No update on the website or a tracking number, so I called back on Dec. 23rd. I again asked why I had no tracking number and was informed UPS never picked up the order, so my 3 items were returned to stock (WHO AUTHORIZED THAT??), and now one of the items was no longer available. Explain to me why SOMEONE couldn't see UPS didn't pick up packages and think, "Gee, maybe I should call them again." I got a refund, but I wanted the items!

We ordered loveseat from Jc Penny. I have already been scheduled delivery 4 times and nobody showed up with my order. I called them to cancel and they said we will get refund in 7 to 10 business days. It’s past time and we have not received our refund.Do not order from here. Terrible service.

Wish I could give 0 stars. Terrible customer service, no help at all. Sent call to people who do not speak English. Last I looked this is America!!
They will not honor rewards at photo studio, when I have used them in the past. Will not be returning to this store at all. The faster they shut down, the better!! If you want to stay in business try treating your customers better.

I made an on line order that they told me that could pick up today when I went there it was not there and I found it in the store and was not able to purchase it at the sale price.i didn't get to give my niece her Christmas gift I was very disappointed

The lady came to me, but was not pushy. She showed me the things she had that might be appropriate for my future purchase. Knowing I was not buying that day just looking. She was still polite.

They have customer service reps from India or somewhere - can’t understand a word they say ..

Customer service is terrible, if you want items before christmas i recommend shopping somewheres else. 10/10 Do NOT recommend, soon will be out of business with this type of service.

They shipped out a package. UPS said it was delivered. It was never delivered. I got the runaround from the company about getting a refund for the part of the order that never arrived. I am not putting up with this corporate nonsense. I am closing the account and never shopping with this company again. All they have done is humiliate the consumer for their own corporate greed. Now I see why this company had to downsize. Really, they should just close their doors. The products are of no better quality than TEMU.

Super fast delivery! Great quality products and materials! I love jc penny's 💓 great packaging and kept me informed of when I would receive my purchase.

I recently accepted a credit card from JCP, but only because I would save $160 on a purchase I was making. I had credit with JCP many years ago, but canceled my card because their service had become so poor and their stores were unkempt. Anyway, after spending hundreds, I went to make a few returns (4). I didn't have the receipt on my person, but I thought, no problem in our digital world. I'll swipe my card, and when they scan the shirt tags, they'll be able to complete the refund. But I was wrong. JCP evidently uses a digital system from the 1990s. First, the clerk and, later, the manager could not find me in their system at all. Then, after much searching (I presume), they find my account, but they don't see that I had ever purchased anything at all. Fast forward 15 minutes, and they see some purchases, but when they scan the clothing tag, the receipt/purchase does not come up. I comment to the manager, who is, by now, the one helping me, that it is odd that they cannot locate the purchase using the JCP card and the clothes tag, considering that places like Walmart, Target, Macy's, etc., are all able to. The Manager replies, "Good for them." That's all she knew to reply..."good for them." I won't be buying from you often, JCP. Aside from the fact that very little of your inventory actually has a price on it, and that your stores look like a wrecking ball paid a visit, your customer service has been absent for thirty years.

I bought a st johns bay puffer jacket with a price tag of $100. The sale price was $25 dollars. What a scam. After the first wash, the jacket was torn up in the washing machine on gentle cycle. I will never use JCPenney again! And these companies wonder why they have bad reviews. Back to Walmart!

I would like to write a very special thanks to Bobie at the location of Fort Myers, she’s is very pleasant going above and beyond, she is totally wonderful, thank you JCPenney for having very good employees at the store.her access code is 1862094803412122512548.

Unfortunately, I made a purchase online with JCPenney using a discount code that I received in the mail. At the time I placed the order, I was accidently logged out by my computer. Once the order was placed I noticed it didn't show up on the account. Long story short I tried to contact customer service and have them to add the points and order to my account. Well, even though I placed the order and it's identical to my account, they would not do it. Bad business on this company, what's so hard about doing this when it a legitimate purchase?

Nice clothes and nice people but they make an absolutely devastating amount of recycling that they simply throw away. (The paper in purses, the plastic from wrapping the clothes) I won’t shop here anymore, as this company needs to be more concerned with the environment.

Wish I could give zero stars, so I placed an order for in-store pickup and realized if I ordered two of them I can get free shipping, I have spent 2 days trying to get the order canceled they tell me it's canceled when I call the 1-800 number but it is not then I do an online chat and they tell me I can cancel it myself or wait 10 days through the store, I send an email to the customer service help email and it tells me to call or do a chat, now I've been trying to call the store and for 2 hours no one answers the phone for in-store pick up. This is the first time I've ordered JCPenney store pickup and I would never ever ever do it again because it's as simple as giving the option to cancel the order in the order email. But they only offer that for shipping not in store pickup it's the most ridiculous and worst shopping experience of my life

I placed a ship to store order online on 11/22/25 for delivery on 11/28/25. I still haven’t received it. I’ve called several times and have been told it is in transit and they can’t give me any more information. I asked to cancel the order but I have to wait until the product arrives at the store. I was already charged for this item and now I can’t get a refund until it arrives…. And they can’t tell me how long this will be. I am very disappointed ☹️

I ordered a shirt for my girlfriend’s grandma for Christmas. Total was 32.99 after shipping. I today (4 days later) got an email it was successfully returned and they assess 20.95 back into my account for the purchase. When I called to ask why it was returned I was told “incomplete address” when my appartment literally has a dedicated spot for packages and I’ve never had issues. I understand things happen so I called to get it straightened out. I explained my situation and they were helpful. I told them I would like to have the item shipped again to me please for them to tell me they were of stock now. So when I said okay can I be refunded the rest of my money given I had to pay for an item I have yet to receive. They said there is was nothing they can do. I’m now put a gift and 12 dollars which isn’t a lot but it’s principle if I walked into jc penny and took 12 dollars of merchandise I’d probably go to jail. Very frustrated.

I recently purchased two pair of running tights which were not what I expected. I had initially thought I wanted them and removed the tags, but realized they didn't fit my needs. I returned them via UPS less than a week after purchasing with the original tags affixed to the correct items. To my shock, JCPenney mailed them back to me and refused to refund my money, stating they were used. I called customer service and the representative concurred I was out of luck. Maybe I'm a little late to the party, but I have never had any issues returning items to other retailers such as Amazon or Macy's. I have spent alot of money over the years at JCPenney and will NEVER buy anything from then again. I'm also in awe of ridiculous amount spent on shipping these items back and forth. I recommend not purchasing your Christmas gifts from JCPenney, or anything else for that matter.

I visited the JC penny hair salon located at Pacific View Mall 377 Mills Rd Ventura CA 93003 om Sunday November 23,2025. I wanted to get my four daughters hair straightened because they have curly hair. The hair stylist said OK they can do it. I got there at around 11am. On the JCPenney website it states that it takes on hour to do that style and it would cost $65 for each girl. The experience was horrible the hair stylist used all the wrong products and made their hair so tangled. The manager comes to me and says it will be $650 because their hair is so tangle. When I do their hair at home myself using the right products I am done in under 2 hours. I told her I can't afford to pay that I don't have that much money, and I never saw a detangling fee included in the prices on the website. She says well it's going to cost $650. I told her I don't have that money, so she says well give me $450 then. I said the most I can pay is $300 but she kept saying she wants $450. I kept waiting and waiting for their hair to be done. Nothing was done all the way until 6:30 pm. One of my daughter hair was barely straighten all the roots and edges and back of her hair was still curly when i looked at it. My other 3 daughters' hair was washed, and they were still trying to detangle 7 hours later and not straighten. The manager keeps telling me she wants $450 and they didn't do their job. I told her the kids' hair is not done I can't afford to pay $450, and their hair is not done so she says well you need to pay for the stylist time. I ended up paying $208.00 for my girl's hair that wasn't done. I had to go home and rewash and detangle, blow-dry and straighten all their hair myself. My whole day was wasted, and we had other plans, my money wasted and a horrible first hair salon experience for my daughters. They cry all night and say they never want to go back to a hair salon again. Before I left, I ask all the stylist that was trying to do their hair have they ever done curly hair and black hair before they told me No. I am so upset all they had to tell me was we can't do curly black hair we don't have any experience in it so I didn't have to go thru this. I got no apology from the manager or stylist. It's clear all they wanted was the money. I would like an apology, and I would like my money back. This is unacceptable and JCPenney needs to remove ethnic hairstyles option for the website on JCPenney hair salon because you cannot do black curly hair. I will never visit another JCPenney hair salon or shop at JCPenney ever again. I would like this problem resolved and not to see this happen to another person. Thank You.