JCPenney Reviews 

I ordered a luggage set in Traditioal Slate. They sent me Purple via UPS. In order to have it sent back UPS they wanted me to pay $8.00 for their mistake. Totally unacceptable. Now I have to travel 45 minutes to their store for a return which defeats the whole benefit of buying online.

PURCHASE EVERYTHING ONLINE. YEARS AGO I WENT TO THE GREEN ACRES VALLEY STREAM STORE. BUT IT CLOSED. THIS YEAR J.C. PENNEY HAS SOME GREAT FASHION ITEMS..FAR ON POINT AND TRENDIER THAN YEARS PAST! I LOVE TRENDY YOUTHFUL CLOTHES AND WHOEVER IS DOING THE BUYING IS DOING A GREAT JOB! NEVER KNOW WHAT I'LL SEE FROM PURSES..CLOTHING..BOOTS ETC. THE PRICES/PROMOTIONS ARE FABULOUS. I ALSO BUY FOR MY HUSBAND AT CHRISTMAS..THE ONLINE SITE IS QUICK..PRECISE AND EASY TO NAVIGATE!

I seen on someone TikTok that some lady used carpet cleaner on the lady eyebrows, she did an awful job as well and that needs to be investigated, why on earth would she use carpet cleaner on someone’s face. TikTok acc Chloe M @fake_chloe_mooney

Worst stockings/nylons ever. You're lucky to make it though the night wihout a rip. Did they change to an inferior manufacturer? Will not buy more.

Onlilne shopping is going downhill fast. I ordered an item and was not given an order tracking. I had to call to get it and ask where the item was. Saying they're sorry for the inconvenience doesn't cut it. Either fix it or close down. They just want profit and don't care about the customer, none of these corporations.

I wanted to support JCPenney. I ordered flannel sheets. Big mistake. The fuzz and lint upon drying were massive. Could have filled an entire shopping bag. Fuzz flying around when dryer opened, I had to clean out lint from dryer and door. Ended up inhaling a bit and choking. Shame on Penney's for this item. Ordered a queen size also it is going back before opening.

These guys don’t have change for a SIMPLE $20 bill!!! Like, WTF!!!!! JUST BREAK MY DAMN 20 INTO 2 10s, AND GO ABOUT YOUR DAY JUST SCROLLING ON YOUR PHONES NOT HELPING PEOPLE!!!!

Used to be the only store I shopped at for Big & Tall, but their pricing has become so dishonest, I can't trust them anymore. They offer merchandise at sale price, but at checkout discount disappears. You insert coupon code and the "regular" price inflates, so even with the coupon the cost goes up further. Same in store: I bought a bag of Jelly beans at checkout that were marked 50% off - but no price. Looking at receipt I see I was charged $25 for the bag (receipt said reg price was $75!!!)

Although their products are okay with reasonable prices, I had a negative experience with online shopping and call customer service.

I went shopping at JCPenny at Ashland, KY, for the first time and after I was done, a clerk at the registry told me she can save me %16 if I sign for REWARDS CARD. I agreed , but I missed the red flag - when she requested my SSN. She lied to me and it turned out it is very common problem at JCPenny. At the end, she handed me a temporary CREDIT CAD. I was shocked and asked what the yearly fee is. She said she does not know. Really?? I plan to file a complain at BBB

Store # 0197 Gateway Shopping Center
I had a wonderful experience. Odessa and Anike went above and beyond to locate a comforter set that I could not find. I appreciate them and hope they are recognized. Thank you ladies!

Ordered a chair from them a month ago. Not delivered, o delivery date. I use the chat feature and they tell me to call. When I call they submit an escalation but provide no update. No clue when or if I will receive what I ordered. Very sketchy company, don’t know what happened to them

Heads up when ordering online through their website. If you need to make any changes, you have to call within 30 minutes—after that, they won’t modify or cancel your order, which honestly seems crazy nowadays.

I ran into an issue because my old address showed up in the email confirmation. At checkout, it didn’t appear, and when I used Apple Pay, all my info popped in automatically. I assumed it would grab my current address. When I tested the checkout, it said to choose ship to home or store (normally an address would pop up), and on the next page, I realized you have to click “edit” to see and confirm all address details. That part was on me for missing it, but the process felt odd and confusing.

Customer service told me I need to wait for the tracking number, create a UPS My Choice account (there’s a fee), and try to change it there—with no guarantee it would work. Last option: Filing a dispute, but I was hoping to avoid that. I was frustrated, but now I understand how their system works and their policies—never again.

They sponsor Jimmy Kimmel. JK lied on air about CK’s assassin. Shameful.

So I’ve had account with this company for a long time I paid my entire balance before it was due meaning there is not balance I received an alert letting me know that even though my card has a zero balance they wanted to charge me am interested charge on a zero balance they didn’t care they I have been a credit card holder for over 5 years I cancelled my card customer service representative didn’t even try to keep me as a customer what a piece of crap company stay away from them they are a scam worse credit card company ever zero stats I world not recommend at all

They are not correct. I had a very bad experience with them. They added me two late fees in one month plus interest. I finally realized that their system is purely compared to a scam and I immediately stopped and canceled their card. I advise you to either use other cards or pay cash at JCPenney than to be exploited by the individuals hidden behind the so-called system. Take other paths guys!!!

How in the blank blank are you only giving us thirty seconds to cancel and order. There wasn't any where to cancel. You need to change that policy. Now have my purchases going to my old address. I tried to change it. I did not realize until I received my email.

Placed an order and after the order was placed I received a coupon on the same pair of jeans that I could have saved $9.99. Customer service would not apply the coupon or even give me a store credit. Makes me want to shop elsewhere. Very unsatisfied with company and customer service.

Visited JC Penny Cosmetic Department and was impressed would the lead comestic associate.What an awesome human being.She took time to answer my questions and made me feel that I was worthy of her time.Hats off to JC Penny placing this gem as lead and as a representation of that department.

I was a major Macy's shopper in NYC, until I moved to Delaware. There I fell in love with the Christiana mall and JC Penney! The jewelry is great and the prices are great, especially the sales. Moved to NC and woopy, a JC Penney, right in town at the local mall! I am a very satisfied customer!