JCPenney Reviews 

Terrible customer service on line. Why has JCP started making so many Credit Card charges. Especially a paper statement charge. As a Senior Citizen, we do not do all bills and banking online. Not convenient, too costly. Apparently time to cancel card after 20+ years.

I love shopping JCPenny on line! I find what I want and if it doesn’t fit I return it!

Horrible everything, shipments always late,customer service is horrible, ordered 500$ in shoes all showed up completely crushed flattened like a pancake, another 437$ order all supposed be here by 29th now the 3rd nothing here, just tired of there sloppy crew, im done,I won't spend single cent here ever again

Love the store HATE SYNCHRONY BANK they will ruin your credit. Misleading and just a nasty business.

Dont get a card just dont. Youll get a hard hit then if you dont use it rightaway they close it.

Evidently my old address from 5 years ago was still listed as a delivery address. My fault. I am a long time JCP customer. Once I realized my error, I called JCP for the other package that was in transit since UPS told me JCP had to call to make a delivery address change. JCP said they wouldn't contact them. I explained I also worked in customer service for a global company and customers make mistakes, we fix them. All they said was that they shipped it to the address that they were told to. I get that. I was asking for help and I know full well this change can be made.

Prices are low but they can be lower!!

I bought 2 pairs of Berkshire silver shimmery pantyhose from JCP for a special event at my church. I was so excited, I could hardly wait to wear them for their beauty and shimmer. Ppl began to comment on how lovely my shoes were. I looked down, only to see weird curvy lines/ridges going down both legs of the pantyhose. It looked so weird and horrible. I was SO embarrassed. I’ve purchased pantyhose from Roses that cost far less, & indeed looked far better. The Berkshires cost $11.95 per pair, although I got them on sale. I’m absolutely going to seek a refund. JCP need to stop selling this severely defective product.smh

I don’t even know why they have customer chat when all they do is ask you to call them instead.

stay imformed when investing. read my bio

Don't get this card. It's serviced by Synchrony Bank. Synchrony will open your account, then proceed to lower your credit limit every few months which then dings your credit score. I didn't even charge that much on my JC Penney card and already they cut the limit in half. I will be closing this card when it's paid off in a couple of months. For the record - Sychrony has done this to me on every single store card I have that is serviced by them. There are better store cards out there - avoid ANY that are serviced by Synchrony.

I bought this mattress the end of May for my disabled husband. He found as he moved the top layer of this Mattress wrinkled and was uncomfortable. He is back to sleeping in his chair and so disappointed.
To return this Mattress I was offered $544.66 refund plus a restocking fee of $76.00. The warranty cost for me is $332.78 to return this mattress. I still have to buy another mattress to replace this one. That is too much money for us with my husband's medical bills.
To make matters worse the Mattress is advertised at half the price we paid for the Fourth of July (444.00).as opposed to the sale we got for Memorial Day. In addition to this I have seen 2 other prices for the same Mattress on the JC Penney website. One was $710.00 with the code word HAMMOCK. In case there is any doubt to the validity of this review here is my order #2025144511382701. The cost I paid was $801.44.
The following are quotes from the JC Penney website for the Beautyrest Harmony Beach Bay 12.25 plush tight top Mattress plus free adjustable base. This led me to purchase this mattress.
"Product Details
Experience support for more than just your body with the Harmony Collection. Innovative materials work harmoniously to bring you restorative sleep with improved support, advanced motion isolation, and a lush cover made from plastic bottles diverted from the ocean. The Precision Support System offers consistent support across the entire mattress, from head to toe, so you and your partner sleep undisturbed. Up to 50 plastic bottles collected by hand from coastlines and ocean-bound waterways have been transformed into premium fabric to create a lush, durable sleep surface that helps contribute to cleaner water. A breathable, moisture-wicking fabric helps you sleep comfortably throughout the night. Pressure-relieving foams help ease aches and pains while also creating airflow throughout the mattress. Step-ups feature the additional cooling comfort of InfiniCool® and premium foams for enhanced pressure relief. All models are crafted with a lofty, quilted top, making them perfect for those who prefer a lifted feel and want rejuvenating sleep each and every night.
Premium Beautyrest® Active Response™ Memory Foam with contouring comfort for your body to help alleviate aches and pains caused by pressure.
A lush sleep surface made from up to 50* recycled
we stand by our beautyrest mattresses with a 10-year limited warranty.
all our mattresses are proudly assembled in the USA.
Mattress Top Type: Tight Top
Most important statements in this description was 'Mattress Top Type: Tight Top.'"
For my husband this did not prove true. The 10 year warranty came at a cost we could not afford. Having several prices for the same product doesn't help consumer confidence.

Don't buy anything from JC Penney, they will rip you off. The people working at the JC Penney Warehouse Logistics Center in 5555 Scarborough Blvd, Columbus, OH 43232 are the worst crooks & liars. Shame on you. You are the worst of the worst. My experience with JC Penney has been the worst, horrible, nastiest experience in my whole life of ordering anything!! I ordered $306.43 worth of kid's clothes, Order #2025149513435273, most of the items weren't in the package and the invoice shows it was, they lied with the weight. I was charged for 35 items that I didn't received!! Don't buy anything from JC Penney, they will rip you off. That is why they are bankrupt, because they like to screw people!! Their customer representatives are useless as well. They do not help with anything.

I purchased items online and I would like to return them, Do some in store shopping.. I don't have half a day to wait around for them to open! 11:00AM is an assinine time to open a clothing store period! Shipping costs are just stupid ! Will return and go back to my reliable Amazon who ships most for free and returns are free! Shopping for clothes online is hard and you should be making it as easy as possible to return if you want repeat customers!

I have been ordering from Penneys for years with no problem. Sometimes I opt to have stuff delivered to the local store and I go pick it up to save on shipping. I just saw a site on Facebook with the name jcpennyonline with super low prices but that is not a legitimate site for JC Penney. The word Penney isn’t spelled right so real big red flag! This may be the reason for the bad reviews because people are getting scammed by fake sites. Do your research! If the prices seem too good to be true they probably are!

My JCP Account and Credit Card was apparently hacked last year and I was unaware until I received a call from JCP credit that I had a late payment. I knew that I didn't have a balance as I had not made a purchase since I retire three years ago. I have been dealing with the credit card company for over nine months as I never ordered anything and I never received anything. JCP has a picture of a package at my front door; however, apparently street traffic found it before I did. I never have deliveries at the front door just because of the chance of theft. All deliveries that I order are delivered to the back deck area where I have security cameras. The credit card compony Sychrony has been unhelpful and unwilling to reverse the charges. I even offered just to settle for a lesser amount just to get past this. My recommendation is first use another credit card than the store card. You will be protected. Second suggestion.....don't shop at JC Penney.

Returns not credited. I bought 3 separate purchases via internet. I wanted to return a few articles from each purchase.
I was charged $8 for each return..well okay. I put all the returns in one large JCPenney bag and returned them
They credited me for only 1 return..
My emails and calls were of no help! I'm out about $200.
I will never order from them again!!!!

SUSPICIOUS OF FRAUDULENT SITE Igrew up in JC PENNY. I placed an order in Feb 2025 n have not recd it yet. I'm so disappointed Ordered a vintage bag..loose cashmere sweater and a 2pc ladies jogging suit 2/6/25 NEVER RECEIVED

I’m not going to spend another penny at JCPenney. I ordered a pair of shoes as a gift for my sister. I was so excited to present her with the gift. I opened the box and was in total disbelief. What I saw has scarred me. I received a pair of dirty, nasty, gross sandals. Small pebbles were wedged into the soles. The soles were worn down. There was muck in the footbed of each sandal. They were ripped. They were smelly. I still feel nauseous thinking about it. How could a well known department store ship that mess to a customer?

I called their customer service department and I did receive a refund. I called back a day later to get the contact information for their corporate office. I just couldn’t get the image of that gross mess out of my mind.
I was told they did not have an email address for the corporate office. I was offered two ten dollar rewards certificates as compensation. I declined the offer because I’m never going to shop at JCPenney again.

As a customer of over thirty years, I feel sick, disappointed and angry about the negligence of this store’s quality control team, and the nonchalance of their customer service staff.

JC PENNEY ON-LINE ORDERING SYSTEM SUCKS !! placed online orders 5/18/2025 on company site. before ordering date ready for pickup shows 5/20/2025 with ship-to-store option selected. date is bogus, a scam. per store associate, 3rd party contractor is responsible for all on-line orders, & JC Penney is not responsible for any issues caused by website misinformation even issues with products & shipping times. 7 to 10 business days is minumum shipping time for orders & website misleads customers with fake available pick-up dates. I plan on no further on-line purchases with JC Penney & its shady 3rd party contractor that handles the company website. this retailer continues to decline, instead of investing in customer service training even clean, well maintened & well-stocked stores, JC Penney instead spends millions on creating more private lablels. Customer Service is terrible also, one gets someone from a foreign country whose speaking & understanding of English is very limited, & cares less of helping with any issues.
UPDATE 5/22/2025 >> yet ANOTHER version of a on-line ship to store order, now was informed this order was NEVER shipped as per previous Customer Disservice agents & just today UPS received for ship to selected store for pick up. told this agent to CANCEL order & refund back to JCP card as keep getting BS from JCP. JCP SUCKS !!! DO NOT TRUST THIS COMPANY !!!

JCPenney - 1700 W New Haven Ave, Melbourne, Fl 32904
Saleswoman/cashier Yvonne is wonderful!! She's assisted me numerous times. At all times she's gone above and beyond. She's always professional, personable and extremely helpful. She answers all of my questions and guides me to the appropriate location where I need to go. Yvonne is a real asset to JCPenney.