JCPenney Reviews 

JCPenney - 1700 W New Haven Ave, Melbourne, Fl 32904
Saleswoman/cashier Yvonne is wonderful!! She's assisted me numerous times. At all times she's gone above and beyond. She's always professional, personable and extremely helpful. She answers all of my questions and guides me to the appropriate location where I need to go. Yvonne is a real asset to JCPenney.

I purchased a ring thinking that it was a 10 karat gold ring like she’s told me because of the price. Also, I figured that it was it was ticketed at $1200 when it went all the way down to almost 400 with a discount but even at 400 it was not even worth buying the ring because it’s not even gold. It was silver But I did not learn this until I picked it up aftergetting it sized and then they tell me I can’t return it because I sized it, but they gave me wrong information that it was gold. I was not about to pay $400 for something that was not gold so I’m without a ring now because I don’t like it. Feel like they robbed me and I can’t do nothing about it.

Hit or miss. Sometimes great deals on clothes, but their website is glitchy AF. Bought jeans online, got the wrong size twice. In-store is less stressful.

It has been a long time since I visited the JCPenney store at our local mall. I used to visit pretty regularly when my hair stylist was still on staff at their salon. (I have had nothing but praise for their salons and beauty care staff over the years!). I was so very surprised to see that the look and feel of the store had changed so very much. The layout of the store now resembles discount 'after-market' retailers' locations, such as Burlington Coat Factory, Ross or TJ Maxx. There was a time when I could find high quality reasonably priced clothing and jewelry there-- especially items with those pink clearance stickers! Not so much on this most recent visit. Clothing with clearance stickers were mixed up between other items on special discount racks --but there was no way to know just what those cost before going up to the register, because there were no mark-down or sale stickers on the tags. Perhaps the worst change about the store's 'refresh' or 'remodel' is that they've eliminated departmental register stations and now have just one long lane of registers (think of what you typically see at Burlington or TJ's) at the back of the store, behind the shoe department. Perhaps that change wouldn't be so bad, if customers didn't have to work their way through the stinky -- yes, literally STINKING-- shoe department! The shoe department was giving off a very strong and distinct aroma of plasticizer; chances are that foul smell was coming from a new shipment of plastic sandals or other summer shoes.
Given my recent experience at JCP, I don't look forward to going back there anytime soon. If I want to enjoy the 'vibe' of a place like TJ Maxx, Marshalls, Ross or Burlington Coat Factory, I'll go there, where many of the discounted prices are much better anyway.

Worst experience. Half of the items are out of stock.

The JCPenny website is terrible. For any and all jewelry, the delivery dates are all wrong. You cant order to a store to pick up, after you pay, they add an additional week for delivery and then its sent with USPS and literally tossed on your driveway. Store employees wont answer the phone at the jewelry departments. The chat customer service is a bunch of lying losers and even when you do get to speak to someone they cant help you. So if you do risk your money with JCP, always get the insurance because I guarantee your jewelry will be 1. stolen before you get it, or 2. broken when you do get it LATE.

My husband bought a pricey bracelet in February, and by April, it was broken. He did not purchase a warranty on the brand-new item. The store at West Oak Mall said he would have to pay for the repairs.
He is taking the bracelet to a private jeweler for repairs. After many years and thousands of dollars, my husband will never purchase jewelry from JCP again.

My experience after I purchased a Beauty Sleep Dream Weaver mattress. I purchased this mattress on December 26, about three weeks later received a call saying it had been delivered to the warehouse damage and I had to purchase a new one. The delivery is difficult to schedule because it’s an automated system that calls and repeats a script asking to press one to confirm and two to reschedule. But they called while I was working and I missed the call and their phone number is not a number that receives incoming calls. I had to contact JCPenney furniture and they contacted the delivery service. The mattress finally arrived on February 26 saturated with a petroleum-based chemical. I couldn’t sleep on it or even be in the same room with it but wanted to give it a couple of days to off gas. I had to open the window and keep the door closed. Two weeks later the smell was not dissipating and at this point I had been sleeping on the couch for two months. I had to repeat the process of reordering and difficulty scheduling the pick up/delivery. The delivery service contacted me wanting to schedule a pick up of the mattress separately from the delivery which would have required more time off work. I had to call JCPenney furniture to explain the pick up and delivery needed to be on the same day then waited to be contacted. I finally received the mattress on April 2 and not only did this one have the same petrochemical smell, it was sagged in the middle almost an inch, and three of the corners had unusually large lumps in them. I then again had to go through the process by telling JCPenney upfront to contact the delivery service to communicate the pick up and delivery needs to be on the same day. At this point I’d been sleeping on the couch for three months and not getting even one full nights sleep. Again I received an automated phone call from the delivery company wanting to schedule a pick up only. I then called JCPenney and asked for a manager, having multiple case numbers at this point. The manager told me she was going to elevate this situation and appeared to be compassionate and caring. I explained that I am unable to take upcoming Wednesdays off work for the delivery, since apparently they only deliver in my area on Wednesdays and the delivery needed to be further out. Yesterday the delivery service sent me an email offering the exact two Wednesdays I told the manager I was unable to take off work to be home for the delivery. There was a phone number to call if those days didn’t work, but when I called and entered my tracking number, the automated system said that tracking number did not exist. I called JCPenney‘s and spoke with another manager and again had to repeat the entire situation, and added that I was forced to try to sleep on the outer edge of the mattress because it’s going on four months without adequate sleep. The fourth night on the mattress, I woke up in the middle of the night inhaling the toxic chemical, it had soaked through a waterproof mattress cover, a 2 inch mattress pad, and a fitted sheet. I woke up with burning eyes and heaviness in my lungs and have been sick ever since, and I’m back sleeping on the couch, with the window open and door closed to my bedroom. She, like the others, appeared to show compassion, and told me the original manager I spoke with previously would be back in the office in an hour and would be calling me, then also like the others followed it with telling me there was a survey at the end of the call (they get a bonus based on the surveys). That manager never called, and in the four months I’ve been sleeping on the couch and dealing with this not one person from JCPenney has reached out or has provided any customer service to assist with this issue. The reason I purchased this particular mattress is because it was advertised as having no chemicals. Since the chemical issue with my mattress that has been taken off the website. As of the writing of this review, there is no set date to deliver a mattress I’ve already paid for and still no contact from JCPenney. JCP has grossly failed to provide a good quality product safe for consumers and has grossly failed to provide customer service for the last four months.

I visited the JCPenney store in Oak Ridge, Tennessee to find a warm weather housecoat for my wife. Just a few steps after I entered the door I was greeted by Ann, who asked me how she could help me. She listened to me describe the item I wanted and said she knew exactly what I was describing and where they were in the store. She did not tell me how to get there. Instead, she took me to the exact rack display and pointed out the garments that were available. The exact color my wife wanted was available in the correct size. Then she walked me back to the register near the front door and rang my purchase up. The item is of good quality and the price was quite reasonable. My wife was very pleased with the item and my shopping experience was quick and easy. Ann is a definite asset to the Oak Ridge store. She should be recognized for her courtesy and professional attitude. I will shop there again just because of the excellent service I received on this visit.
Thank you, Ann!

Do not.
Use your JC penis credit card back by synchrony bank What a diamond ring which the diamonds fell off of it. Not once, but Twice. gave me a store. Credit used it and they are still charging me. big ring and I got a smaller. We are not consumer beware. Do not buy Jewelry. with the JC Penney's credit card.

Never got online pickup notification, although said ready the next day, went to store, and employee never apologized that notification should be send out 5 days ago, and nowhere to look for checkout counter except only one place, which is customer service place. NO smile, Not service at all. Employee seems does not know what they are doing and long wait to checkout.

The store’s always messy, and the employees are never around when you need them. Rude staff, slow checkout, and wrong prices. I’m done.

Store feels outdated, prices ain’t great, and the quality has gone downhill. Barely any employees around to help, and the sales aren’t even real deals. Used to be a solid spot, now it’s just depressing.

I visit to JCpenney was very frustrating.The store was disorganized,many item were out of stock and the customer service was lacking.The staff seemed uninterested, and the checkout process was slow.Overall,it was a poor shopping experience,and I think twice before returning.

JCPenney was a letdown. The store was poorly organized, and the clothes I wanted weren’t in stock. The staff wasn’t helpful, and it took forever to check out. Definitely won’t be returning anytime soon.

Love ordering from JC Penney. They have my favorite brands and great prices. I once ordered a Halloween t-shirt and the one that arrived had a bad print, they did not hesitate to send another and it arrived before Halloween. I do miss the in store experience, but I'm glad they're still around.

Had an appointment with the Searcy Arkansas salon at 3:30pm. At 4 pm I was still waiting for my haircut. When I asked how much longer I was met with nonchalant attitudes from the three salon workers and they refused to give me a time for when I could get my haircut. Total unprofessional conduct and rudeness by the staff.

JCPenney Salon at Genesee Valley and corporate headquarters have demonstrated shocking incompetence, dishonesty, and complete disregard for customer rights. I was scammed out of my money after their stylist botched my hairstyle TWICE. Not only did I have to buy additional supplies (which the stylist used), but the salon manager, said I'd be reimbursed by 2/14. I've been given the runaround for weeks, forced to chase them down, and ultimately deceived by corporate representatives who provided me with a fake customer service number.

Tina, the salon manager, promised a refund but conveniently “wasn’t available” every time I showed up—after she scheduled the appointments herself.
Corporate “customer service” gave me a fraudulent phone number that led to a shady rebate scam instead of real assistance.
No one, from the manager, my hair stylists, to corporate management, has honored their commitments, returned calls, or acknowledged this unnecessary inconvenience.

JCPenney Salon has refused to rectify the situation. This is not just poor service—it is fraudulent business conduct. I initially only wanted to be reimbursed for products I had to buy again because the stylist used them incorrectly and for travel. However, this situation has dragged out since 2/5 (when my hair began to fall apart after getting it done on 2/3) I demand a FULL REFUND of $133 and $100 reimbursement for my wasted time, mileage, and products purchased due to their negligence.

JCPenney is running a shady operation at best and an outright scam at worst. I strongly advise against ever doing business with them.

Went to store jeans on sale they also had sign 30% off went to register they claim it door buster they should not put 30% off on it if it’s not true. After trying on and liking go register they won’t give 30% off I showed them sign say it says its door buster I don’t see any 30% off signs on any other door buster. I believe they should honor what sign says. They refused false advertising…..

Horrible customer service experience at the Burnsville MN store today (2/15). I was shopping with my granddaughter and when we went to pay at the counter the person that was checking us out, very loudly and rudely said I removed my credit card from the machine to quickly and this would cause the register to lock up and shut down! I felt like I was being scolded like a child and I am far from being a child, my granddaughter gasped in shock. She did not need to act this way towards a paying customer and could have used better wording without screaming at me for a small error. This kind of service will make me think twice about going back to this store and I will certainly spread the word. Sorry this happened as I am a long time customer! Disappointed ….