JC Penney Portrait Studios Reviews 

Raven at Ridgedale JCP really works well with our 2 1/2 yr old and 4 1/2 year old boys she is a wonderful photographer; we have been going to her for over 4 years every 3 to 6 months as the boys grow. They love her so much they call her by name.

I did a review before I received my photos but now I need to make some important changes. The ladies in charge and taking the photos were very nice.

When I got the photos in the mail they were nice but there seemed to be a discrepancy with the order. I didn’t say anything because I was told I could get more made at Walgreens. When I went on line to order more, over half of them would have a ‘low resolution’ pop up. It didn’t matter what size I tried to order the ’low resolution’ sign showed up.

So if the pictures are important to you, you should have them made somewhere else. Mine were important to me because they were my granddaughter’s high school graduation pictures. I will never refer anyone to JC Penney’s studio at Hamilton Place.

DO NOT GO TO THIS PLACE! We had a 12:15 appointment for a family photo shoot in Springfield, VA studio. We arrived on time but we had to wait nearly 2 hours. After that when we go to the studio the camera battery is not working and we had to wait for more until another studio is free. The whole experience is terrible.

This is the second time I have come to The Woodlands location in the last three months. I had to wait three hours the first time. This time I had to wait two. Ridiculous when it is a baby picture. They kept taking people back that came in after me with no communication. This will be my last time coming here.

This is the biggest scam! The starting price for a package was almost $300 to be shuffled in like a heard of cattle into the middle of the bedding department to take a quick bunch of lack luster photos. Save your money and contact a local Photographer and I promise you you'll get a MUCH BETTER RESULT. Then on top of the RIDICULOUS prices, they slap you with a $15 per person fee. All the pictures of my son with his glasses on had a reflection on his lenses. Then they shuffle you through them so fast and ask you if you want to pay $300 + for a package or you can get ONE photo for $70! It's a SCAM and a JOKE!! They should be EMBARRASSED of such SHADY PRACTICES.

They have horrible time management. Currently been waiting for over and hour and a half from our appt time and still 2 other appts ahead of us. Had to pay a $25 reservation fee and they have us sitting here waiting so long and could care less! Horrible customer service and even worse time management !

I saw the advertisement of JC Penney portraits and made an appointment for a picture session for my family of total 4 people- According the advertisement, The payment should come to $180, that includes the sitting fee- I booked it for a Saturday at 9:30 am- so I took my mom and myself to the hair salon very early to show nice on the picture- Once we arrived on time- we were presented 2 choices of picture packages that were not what they had online but far more expensive, being the least expensive at $254, and they called it “the specials”. I insisted that was not what the advertisement was about, and that I didn’t need all the extra stuff “the special “ included, particularly because we really don’t need print outs we only required the digital stuff- The representative was uneasy and told us they can change prices at any time, even though the advertising I went for was still showing online. At this point I was there on 12/14/24 with my kids that I can hardly get together and my mom and I with the hair salon expense on us, which we had to get that session, that was not really a good job, but I still treasure the family moment. After all the preparation I felt forced to take it and minimize the loss but found completely unacceptable they put us, customers into this predicament. I must add that at the end of the final bill that was about $330, the girl at the register offered to get a membership, and I would get my payment reduced to $290+, which of course I did, since I was trying to pay the least possible. At the very end, with the tax I ended up paying $301.08, which is much more than what I was lured at paying. While I sat waiting for my turn to pay, I heard other customers talking about the same, they were young friends and I can only imagine how out of the sudden the memory ended up costing far more than expected. I feel scammed and that nobody should be taken advantage of. I saved the advertisement as of 12/15/24 and have my receipt as a truthful record of my complaint.

JCPenny photography studio, Bossier City, LA. Absolutely ruined my sister's 90th Birthday photos. Kept her there for 3 hours, only offered 2 backgrounds. Solid colors - nothing nice. The only "prop" was a plastic rose. They cropped off the top of her hair. They offered "special" prices which were then rescinded after she took time to make decisions. They positioned the photo on the canvas so that there was lots of blank space on both sides of her. When we asked if the digital photos could be reprinted so that her hair was actually in the picture, we were told to take our business someplace else. Extremely bad photography and worse customer service

horrible experience for 21st birthday. This photographer had no talent , just point and click a photo. I could have done better. Never again will I go here . They used to have some great ideas. Now just pick a background and sit in a chair and she shot 20 photos of different poses in the chair. Big deal

Pooja (the manager) is just an amazing person to work with! Her team are always cheerful and willing to work with us and patient with fussy toddlers and pre-teen 'whatever' attitude. We always have great pictures at the end and that is why we keep coming back.
The Santa is amazing and the 2nd year we have come for Santa pictures with him. We will keep coming back for birthday / holiday and your special events!
Macen was also a joy to work with!

We will be back!

We brought our animal to this location because it's convenient for us and there was a Groupon for pet photos. The workers helped us well enough but they look like they were not happy to be there it's fine as they took our photos and the photos came out quite well. We were pressured into making more photo purchases than we wanted but ended up leaving with $100 worth of photos.
My big reason for leaving this review here is to be careful giving them your actual phone number for the past 5 months I have been receiving cold calls from JCPenney portraits letting me know about their different promotions. I've asked them several times to stop calling me to no avail. I even blocked the number but unfortunately since they still leave messages I still get that message left on my phone. It's very frustrating since I spoke with an actual human being to let them know that to please take my number off of their list. It's very frustrating after spending so much money on photos here that I get to be the victim of cold calling. So if you use JCPenney photos maybe give them a fake number so they won't keep calling you months after to come back and buy more photos from them.

Yesterday, we had a family photo session scheduled. They called us to change the time, which we agreed to. We arrived at 2:30 PM but didn't complete the pictures until 3:30 PM due to the long wait. The photographer seemed impatient with our multiple poses. I will never go back, and we weren't even offered compensation for our time. Zero out of five is truly warranted!

I will be filing a formal complaint but wanted to let you know of my experience at the JC Penney studio on Northridge. First of all, they did not ask us who would be in the photo's along with the Graduate. I had to bring it up and also discuss the props. They did not provide this and they should! My son who was the main person in the photo shoot arrived with his pet who he wanted in the photo 15 min before me (Mom paying) I was so excited to be part of this experience and the gal who was behind the register was on her cell phone! did not greet me or look at me when I was trying to say hello and talk about the shoot in process. Her cell phone was more important! Onward to the end of the process to view the digital images and 1/2 of them were just horrible. The photographer should have made sure the sash was on straight before taking the picture well it was NOT one side was longer than the other and on another my son's shirt was not fully tucket in she should have checked these things. Also some of the photos with the pet were just bad. I took a better photo right outside the lobby making sure I got the right angle, the pet wearing a grad had and bandana and the bandana was not facing the front omg. I will request a partial refund from them. I left before my son and I was SMH. I did not complain in front of him because this is his special moment. If you are working in this type of job you need to smile and give the best customer service!

I showed up today at open with a question about a dress I bought my wife and if they'd take photos. I walked in and off to the side was a woman on a phone with loud volume, it seemed was in a meeting, not sure since she didn't speak a word. I know she saw me but didn't say a word to me like "someone will be with you shortly." Ok, maybe she's a trainee. Five minutes later, a young women step out from the back around to the counter to pay for something. Another woman (third) steps out behind the counter and is helping the young lady looking to pay; first one is still watching videos on phone. Woman behind the counter eventually says to me, "Sir, someone will help you shortly." She then goes in the back for 10 more minutes; I checked my phone. She comes back after the woman standing at the counter waiting to pay was looking at her phone and helps her. In the meantime, one number one (phone lady) gets up and is behind the counter messing with equipment and directing the one helping the customer but never speaks to me. Finally after the paying woman has three credit cards declined and is looking for another payment source, the woman helping her says "While she is doing that, how can WE help you sir?" I ask my question and while I got a voiced answer like you're wasting our time, she also stares at the wall while speaking at me and has her fists resting on her hips. That took 20 minutes for a question. Customer service? (North Olmsted Mall, Ohio)

I got family pictures taken here. They were great and the price was very reasonable

Was so excited about Valentines day pictures of my son and the photographer was more than accommodating to my vision but all the pictures came out pixelated. For as much as these pictures cost, they should not look this bad! I downloaded them off shutterfly and posted them on social media and noticed how blurry most of the photos looked. Then i tried ordering hard copies and it kept saying low quality, bt I ordered them anyways and EVERY SINGLE PICTURE is blurry and pixelated and is complete crap. Why spend that much money when the quality of the pictures come out so terrible. I will never go back.

We had a 3:30 appointment for our family portrait and was on time it was 6:30 when we left. it was very frustrating to have to wait 3 hours with no explanation of what's going on. it was only 2 photographers and they were doing everything. Taking the pictures, reviewing the pictures, and calling you back to look at the portraits. The young man that took our pictures on 11/25/23 was very friendly and very helpful. He is over worked JCP. We love our portraits, but you have to do better with the wait time and price.

I had my family's Christmas card pictures taken at the Ocean County Mall in NJ. Brigid not only took AWESOME pictures but she was so patient and has the best personality!!! Also, Britteny, Mia, and Emma went out of their way to make it a pleasant experience!!! They work so hard and probably do not get the credit they deserve! THANK YOU!!!!

Katrina was amazing at the Rushmore Mall studio. She was patient and kind. My child has Sensory Processing Disorder and it makes it hard to sit still and to get comfortable in new places. She was extremely patient and so kind and I would absolutely book with her again 1000 times. I can't give Katrina enough kudos. She needs a raise in her pay for the amazing work she does. The pictures turned out amazing too.