Terrible customer service
I purchased a lilac table during the EOFY sales but realised it was on pre-order. I emailed customer service to swap it for an in-stock option, which they initially agreed to. However, they later claimed there was a shipping price error and demanded I pay an extra $129.When I replied to ask why the fee was so high, they ignored my message entirely. Instead of addressing the issue, they shipped the item two days after I asked to cancel the order. Now, they are telling me I have to accept the delivery and ship it back if it did turn up.I am incredibly disappointed. I am a returning customer who previously loved their products, but this poor customer service has completely turned me away. I cannot recommend buying from them if this is how they treat loyal customers.








