Jem Carpets Reviews 

Huge thank you to the fitter Gerry who has provided a 5 star service! We are so happy with the work you have done - thank you so much!

A Terrible experience which started as a pleasant experience because I ignored the red flags.
The lady LM (intitails) was quite helpful and gave a competitive quote when compared with other carpet shops. However when I decided to go with them I was told by the same lady that she actually made a mistake in calculations and now the quote is £100 more than what it was initially quoted. However as a goodwill gesture she knocked off £20 delivery charge ( which btw other carpet shops don't charge anyway).
I ignored this huge red flag and paid the new quoted figure . But as soon as the payment was made the attitude of this lady changed and by the time carpet fitters appointment was being booked she was not helpful at all as she said that carpet fitters are self employed.
When it came to the carpet fitter Charlie , he refused to lay the carpet as the furniture wasn't totally moved and the carpet was not lifted already by us. ( it was never communicated to us that it was our responsibility to remove the old carpet as well) . Once he drove off.
I contacted the branch and another lad William said that it was all printed in small print under the quotation. He refused to cancel the sale and refund the money as he said carpet has already been cut to size.
Now he charged me extra money for removing the carpet and still I was responsible for disposal of old carpet.
The lady at Jem Carpets lied to my face that she had communicated it already.
However a new carpet fitter Scott was booked and he was a professional guy who finally completed the job without creating any more problems.
I would personally avoid Jem Carpets even if they are the last carpet shop in the world and promise to provide free Carpets. Too much hassle and stress.

Fantastic service from start to finish! Very helpful when in store choosing my product and a lovely gentleman sent to my house to measure up. Fitter Gerry was great when he came to fit my flooring. All in all a stress free easy process.

Gerry fitted the carpet we purchased for our little girls nursery today and done a great job! Not only that, my other half broke the door threshold when lifting the old carpet last night, so Gerry fitted a new threshold for free! Would highly recommend!!

From the store to the fitting absolutely amazing Gerry was super helpful

Thanks guys x

Great company to deal with. Salesman Ryan, gave excellent advice and service, plus superb fitting by Gerry who was most pleasant and helpful.

Had my house fitted throughout with carpets by Gerry at Jem carpets hillington. Great quality carpets and Gerry done a brilliant job throughout. He was efficient , professional and excellent at his job.He done a great job . Lovely guy nothing was a hassle to him. Will definitely be back. Carpets were beautiful .

So happy with my purchases at Hillington branch. Big John was so helpful and would recommend this company

We've always received fantastic customer service from Jem Carpets, Hillington! Big John went above and beyond on our latest trip to purchase carpets for a charity we run! Great quality carpet, great prices and great customer service and communication!!

5 Stars – Excellent Service and Quality!
Recently purchased and had a carpet fitted by Jem Carpets, and the entire process was smooth and stress-free from start to finish. The team made everything really easy—from choosing the right carpet to getting it professionally fitted. I'm very happy with the quality of the product—it looks and feels great in the room. Special shoutout to Gerry, who did a fantastic job with the fitting—friendly, efficient, and clearly takes pride in his work. Highly recommend Jem Carpets Hillington!

Just want to say HUGE THANKS ,to Kiernan, at Parkhead Forge Store, for being so so helpful, in my choice of carpets, service superb.. and also to Stevie, David and Steve, the carpet fitters who arrived on time, and made a fantastic job of fitting my carpets to perfection..Would highly recommend Jem at Parkhead, great choices ,and super prices, first time using them, but will be recommending them to friends..

My wife and I have had a brilliant experience with JEM. Big John at the Hillington store has looked after us brilliantly from start to finish. He’s helped save us a fortune when compared to other retailers, but the quality of both carpets and flooring is still absolutely first class.

Our dates changed on an almost daily basis at one point, and John was more than happy to accommodate us, and make sure everything went smoothly.

William the carpet fitter was friendly and courteous, and Tam who fitted our hard flooring has done a perfect job.

All in all, our experience couldn’t really have been any better, you’d be mad to go anywhere else.

very rude and unprofessional, took measurements into the local store, picked my flooring i liked, the staff member gave me a price with fitting seem like they were just making up prices as they did not match the prices they wrote down.

he said they would come out and check. nothing changed on my part even asked about possible getting laminate but they were so uninterested the comment "you have to live with it"

the next day 12/3/25 they phoned up saying we have you measurements the price is .... well the prices went up an extra £150 to what i was already told and when i queried it they tried to make me out a liar and hung the phone up on me mid sentence .

very rude. wastes people's time and do not feel they can be trusted after this .

needless im waiting to have my complaint dealt with .

shocking service

my measurements where right nothing has changed

3 areas of a very small bedsit . vinyl flooring for a very small kitchen, very small bathroom and entrance area . first quoted me £365 which was material and fitting.

Then went to £450 a few days later after they came out to my home to measure and i made no chnages to the order for the price increase.

Jem Carpets are our go to for carpets and lino. Again great service provided by John at Hillington.
Even better was the carpet fitter - Gerry. He pointed out potential problems before fitting the carpet, and suggested how to rectify them. Also offered to come back with a different door strip as the one provided wasn't quite right. 10/10 for Gerry's expertise, friendly manner and going over and above what is required.
Definitely recommend Jem Carpets and in particular carpet fitter Gerry

Ordered vinyl from Jem Carpets in Hillington, great service. Friendly, helpful staff and fast delivery.
Gerry who fitted the vinyl was amazing. He did a wonderful job - I couldn't be happier with it. He couldn't have been more helpful and friendly. Gerry is the type of trades person you want in your home, providing a professional and quality finish.
Highly recommend Jem, and Gerry the fitter

The service provided by the carpet fitters was atrocious. They were rude, swore and even had the audacity to throw tools around in a rage. This intimidated my daughter so much she was in tears. When I called the shop to advise of the behaviour, I was told they don't care as the carpet fitters don't work directly for the company. Frankly, not my problem considering we didn't have a choice in who would fit the flooring. Good quality carpets but not worth the hassle

Ordered our lounge carpet and kitchen flooring from Jem Carpets Hillington due to the manufacturer letting us down with delivery had to pick another carpet John looked after us and helped us keeping us totally in the loop when our new carpet and flooring would arrive and be fitted and because of the let down of the first carpet we got an added discount
I can only say John at the Hillington branch looked after us beyond our expectation I would highly recommend Jen Carpets

Used Jem carpets at Hillington Branch Glasgow. The staff were so helpful friendly good advice on carpets and other products I needed,offered me a free carpet measure service which was great done the next day .Neil two Johns all great . Quality of carpet is lovely William came and fitted it very professional great workmanship delighted .from start to finish great service from Jem carpets would highly reccomend this company.

Ordered online for my parents. The lady at customer service was very quick to call to ask me when i wanted delivery.

Unfortunately the product was delivered to my billing address rather than the requested delivery address of my parents.
The lady at customer services dealt with it within ten minutes and had it organised for collection and for it to be redelivered on the same day. Phenominal friendly staff and customer care. Best company i have ever dealt with. Product was great quality and value for money

We had carpeting and vinyl flooring done with the Hillington branch and we couldn't be happier with the service, start to finish.

David talked us through everything and helped us find what was right for us. Neil came to visit the house to check everything was in order and our fitter did a fantastic job.