JES Restaurant Equipment Reviews 6

BUYER BEWARE!!!! Do not purchase any items from this company! I purchased an ice-cream machine from JES restaurant equipment, and we purchased the extended warranty when we purchased the machine. On July 2, 2024 our machine stopped working several days before our warranty would end and due to the 4th of July holiday weekend JES was on limited hours so I left multiple messages, when they called back I tried to file through the warranty that we paid additional for through Wayfair they could not find our warranty info and stated JES never filed it. JES had agreed to pay for the repairs due to their error for not registering our warranty info for our ice-cream machine and Stoelting agreed to send us the parts as they were still in the 2-year window and were covered under the manufacturing warranty. I contacted several repair companies to fix the machine and spoke with over 10 companies none would do the repairs as they all stated they never get paid and no longer work on any Stoelting machines. I finally found 1 company that was local he came out diagnosed the problem and said that the machine looked brand new we must have gotten one with a defect as we had barely used it to its full potential as a commercial machine, he stated the machine looks brand new still. Carl the head manager with JES said they would cover the diagnostic fee and repairs I sent them over the quote, and they then said the repair company was charging too much and to find another local repair company, but they would still cover the diagnostic fee and reimburse me for the fee (they never did). I then reached out to Stoelting to see if they had anyone they recommend, with Carl from JES on a 3 way conversation. They both stated any local or small company or handy man can fix the machine. Stoelting sent all the parts as they had said they would do. I found and used a local handy man as they had requested, Carl with JES said that he spoke with his managers and they agreed on the price for the repairs of $1350.00 and said to go ahead and have the work completed. They still have not paid for the original diagnostic fee that I paid out of pocket for $124.20, they were going to reimburse me but still have not. The repairs were completed; we needed a whole new motor installed not a typical repair when the machine is not even 2 years old with minimal usage. I submitted the invoice for the completed repairs as requested by JES and now every time I call or email for the last month no one calls back or even responds to my messages. I would recommend anyone reading this post to not purchase any items with this company as they did not honor the warranty we had paid for and did not pay for the repairs or anything they had discussed in email.

Never, Never buy from JES, I usually don't write reviews, but this was needed and please read.. Wished I had checked the BBB before making my purchase.. I purchased a 60-inch worktable, realized it was to large for the space, called JES explained the situation and in turn purchased 48-inch worktable.. Total cost in all $4,585.00. Asked JES to pick up the 60-inch worktable, wow! it went downhill from there. As long as you're buying they are flying to help you. The representatives make up their own restocking prices, shipping prices, To return the worktable the restocking fee was 50% of the price. Thats egregious! especially when I purchased another piece of equipment that was smaller and the shipping charges were higher than the 60 in worktable. No explanation for that, all they say is DUNNNO.
Needless to say, they will RIP YOU OFF so don't waste your time, with this business. Webstaurant, Katom are my go too and they have better customer services and are Care about their customers
Last but not least, reached out upper management, no response. Simple shows the world THEY DONT Care about you

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Missing items in order. Contacted company 3 times. No response.

STAY AWAY. Placed an order with no shipment update for days. Called to cancel and was told it was taken care of. Later I receive a notice that the item was shipped. They refuse to refund. In fact, they want to charge me a 20% restocking fee, plus return shipping! Wish I had read these reviews.

ZERO stars. Please read reviews and DON"T BUY ANYTHING FROM THIS COMPANY. Honestly, they should be forced out of business. They hide behind their terms and conditions, while not honoring anything they will tell you, over the phone or by email. If you need any "customer service", EXPECT the worst possible scenario, don't believe a word they say, and definitely start documenting everything. As a default policy, they will make excuses, make promises they intend to break, and at no point will they respond or initiate communication. They will string you along and keep any money they charge you. You'll need to file a dispute with your card issuer if you hope to recover any wrongful charges. JES Restaurant Equipment is a nightmare experience.

AVOID this place!!! DON'T BUY ANYTHING FROM THEM! Seems like these people just drop-off company. They never know what is the status of the item you bought from them. Order was delayed for several weeks, no response from them at all. No tracking information not even call backs! Horrible, sloppy, unprofessional!!! AVOID! Buy from some body else who responsible and reliable!