After making my initial enquiry and getting an offer, I posted my lens to Camera Jungle. The original offer was confirmed a week after posting. I accepted the offer and the money was in my bank the... Toon meer
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Lees wat reviewers zeggen
I got a quick quote for a lens and a camera and was skeptical they would match the criteria I rated them but they perfectly aligned. Responses were quick and I was happy with the price offered. I woul... Toon meer
Classic Jessop's fast and friendly service. Every staff member is an expert in their own right; knowing the product line up well as well as what is on the market. As a result they often give great re... Toon meer
Bedrijf heeft geantwoord
Lies and unhelpful customer services. Company allows for the pre-order of items to then be sent a re-authorisation payment link, once completed and confirmed the order only comes partially arr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Jessops
Geschreven door het bedrijf
Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.
Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.
Visit our Website Shop Cameras Shop Drones Shop Lenses Shop AccessoriesContactgegevens
Head Office, Network House, Globe Park, , SL7 1EY, Marlow, Verenigd Koninkrijk
- cs@jessops.com
- www.jessops.com
4,4
Uitstekend
15K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I recently went to the Shrewsbury…
I recently went to the Shrewsbury branch to print off some of wedding photos and SAM was brilliant he went above and beyond! 5 star service
26 mei 2026
Review zonder uitnodiging
Antwoord van Jessops
Dear Lisa,
Thank you for your feedback.
We're so glad to hear our Jessops Shrewsbury team provided excellent service with your wedding photos. Thank you for sharing your positive experience!
Kind regards,
Jessops Customer Service.
This is the closing of the sale not the knowledge of the staff
To be honest the interaction and knowledge of Mas was good but when can to ending the sale I was disappointed. He had the camera and lens but he didn't ask me if I needed anything else. When we first spoke he said was going to look after me but he didn't.
28 mei 2026
Antwoord van Jessops
Dear Customer,
Thank you for your feedback.
We are glad to hear the overall communication with Mas from our Kingston store was satisfactory and heeded useful product knowledge.
We do apologise if the end of sale communication was left without further after thought in regards to further accessories or product information. Please do feel free to reach out to our head office customer service team or return to store should you require any further assistance with this purchase or future orders.
Kind regards,
Jessops Customer Service.
Phil very helpful and knowledgeable…
Phil very helpful and knowledgeable puts you at ease
26 mei 2026
Antwoord van Jessops
Dear Robert,
Thank you for your feedback.
Our Jessops Shrewsbury team and Phil really appreciate your kind words.
Kind regards,
The Jessops Customer Service Team
Having someone who took his time and…
Having someone who took his time and explained everything about the camera bag that eventually purchased certainly helped
21 mei 2026
Antwoord van Jessops
Dear Mark,
Thank you for your feedback.
We are so glad our Jessops Shrewsbury team could provide a helpful and informative experience for you. We really appreciate your kind words!
Kind regards,
The Jessops Customer Service Team
Antwoord van Jessops
Dear Jeffrey,
Thanks so much for your feedback.
We hope you are enjoying creating and capturing new memories with your Canon EOS R7!
Kind regards,
The Jessops Customer Service Team
Excellent seamless transaction
Excellent seamless transaction, excellent customer phone support.would recommend
20 januari 2026
Antwoord van Jessops
Dear Valerie,
Thank you for your feedback. We're so pleased you enjoyed our service and we do hope you're enjoying your new Canon EOS r% Mark II!
Kind regards,
The Jessops Customer Service Team
Antwoord van Jessops
Dear Michael,
Thank you for your feedback, we really appreciate your support!
Kind regards,
The Jessops Customer Service Team
Class Service.
Pleasure to shop at the Meadowhall branch, really helpful staff.
Goods were delivered to the shop well within specified time.
9 mei 2026
Antwoord van Jessops
Dear David,
Thanks so much for sharing your experience at our Jessops Meadowhall store! We really appreciate your kind comments.
Kind regards,
The Jessops Customer Service Team
Nas was knowledgeable and extremely…
Nas was knowledgeable and extremely helpful with answering our questions before we decided which camera to purchase.
21 mei 2026
Antwoord van Jessops
Dear Andrea,
Thanks so much for sharing your lovely comments about Nas and our Jessops Kingston team! They'll be delighted to hear they were so helpful with their service.
Kind regards,
The Jessops Customer Service Team
Twice in 3 weeks I've bought something…
Twice in 3 weeks I've bought something that they don't have in stock .if you dont have it don't sell it your just waisting time .
19 mei 2026
Review zonder uitnodiging
Antwoord van Jessops
Dear William,
Thank you for your feedback.
Our website is clear - if a product is not in stock, we state 'available to order, awaiting stock.' Due to high demand and limited supply coming into the UK for certain products, back-orders are something that many of our customers happily rely on to secure products.
We appreciate everyone's situation is different therefore some customers may be able to wait for re-stock where as some may not however we are always accurate in our stock level descriptions.
Kind regards,
The Jessops Customer Service Team
Sauchiehall Street
Sauchiehall Street, Glasgow Store
The service and knowledge given by Chris was second to none. The products held in store were of a very high quality and at very competitive prices. Would not hesitate to go back in the future.
John McKee
Irvine
North Ayrshire
Scotland
20 mei 2026
Antwoord van Jessops
Dear John,
Thanks so much for your lovely comments, we really appreciate your support!
Kind regards,
The Jessops Customer Service Team
Great service.
Great service and very happy with the purchase of binoculars. Fantastic quality.
8 mei 2026
Antwoord van Jessops
Dear Angela,
Thanks so much for your feedback. We hope you're enjoying your new Nikon Prostaff P3 8x30 Binoculars!
Kind regards,
The Jessops Customer Service Team
Purshased on Saturday recived on Monday
Purshased Sony RX10m4 on Saturday recieved on Monday just as described great service, just wish you had a store on the south coast
16 mei 2026
Review zonder uitnodiging
Antwoord van Jessops
Dear Terry,
Thanks so much for sharing your feedback - we truly appreciate your comments!
Kind regards,
The Jessops Customer Service
taff were very helpful good…
Staff were very helpful good information
To customer .EXCELLENT SERVICE...
7 januari 2026
Antwoord van Jessops
Dear Jim,
Thank you for your feedback.
We really appreciate your support and we're so pleased you enjoyed such a positive experience with our Jessops Glasgow team!
Kind regards,
The Jessops Customer Service Team
Superb customer service and a good deal…
Superb customer service and a good deal was offered.
16 mei 2026
Antwoord van Jessops
Dear Dominic,
Thank you for your feedback.
We're so pleased you enjoyed our service and we hope you are enjoying creating new memories with your DJI Osmo Pocket 4 Creator Combo!
Kind regards,
The Jessops Customer Service Team
Antwoord van Jessops
Dear Ross,
Thanks so much for sharing your comments - we're delighted you found our Jessops Glasgow team so helpful!
Kind regards,
The Jessops Customer Service Team
Great service received by salesman
Great service received by salesman, talked through and advised the best product to purchase. Left with a satisfactory purchase and additional extras.
Great service and professional service from the sales team.
15 mei 2026
Antwoord van Jessops
Dear Stephen,
Thanks so much for your feedback.
Our Jessops Glasgow team are so pleased to hear you enjoyed your customer experience with them and we hope you are happy with your new Panasonic Lumix TZ99!
Kind regards,
The Jessops Customer Service Team
Nothing further that can be done - Unable to Honour Your Order” Out of Pocket
Already contacted customer service, as per their reply to an earlier review. Recap and Response from Jessops:
Before this, for weeks received regular emails assuring me that:
“...as soon as the stock is available, we'll ensure your order is dispatched to you as quickly as possible.”
Then one day, only hours later, after receiving their regular order updates:
“...we regret that we are unable to honour your order...”
followed by:
“If you would still like to proceed with your order, you can do so at the new price online.”
That “new price” was over £300 higher.
As a loyal returning customer, I found this completely unacceptable. Instead of honouring a confirmed order, they cancelled it and effectively suggested I repurchase the exact same item at a massively higher price.
Contacted the company:
Jessops email concluded with:
“... afraid there is nothing further that can be done.”
No accountability, no fairness, and absolutely no consideration for customer loyalty.
After weeks of waiting, uncertainty, and repeated assurances that the order would be fulfilled, this turned into an incredibly stressful and frustrating experience.
The complete lack of care, consideration, or accountability shown towards a loyal customer made the whole situation even more disappointing, especially as I had chosen to order from them over other companies offering the same item at the same price.
Would be interested to hear whether the company has anything meaningful and customer friendly to say here about this situation, beyond the standard “please contact customer service” response.
ALREADY CONTACTED JESSOPS EARLIER. Response: you can order at the new price online
Please advice/indicate here if you would honoring the order?
21 april 2026
Review zonder uitnodiging
Antwoord van Jessops
Hello,
Thank you for your feedback.
This is the 2nd review in 2 days which looks to be about the same issue. We are keen to get back to you however you have not responded to our team's request on your 1st review for your order details so we can investigate the situation for you. Please could you respond so we can try and help out?
Kind regards,
The Jessops Customer Service Team
Swift and Smooth
The process to handle the trade-in of my camera was handled swiftly, courteously and smoothly via the staff at Jessops in Shrewsbury and the remote trade-in team. I heard within a few days the valuation and about next steps via email. Once I had accepted the offer and provided my bank details, the credit was made within a few days.
The staff at Jessops in Shrewsbury are friendly, professional and have excellent product knowledge.
29 april 2026
Review zonder uitnodiging
Antwoord van Jessops
Hello,
Thank you for your feedback, we really appreciate your support and lovely comments. Our Jessops Shrewsbury and trade-in teams will be delighted to hear you had such a wonderful experience with us.
Kind regards,
The Jessops Customer Service Team
Antwoord van Jessops
Dear Nancy,
Thank you for your feedback.
We're so pleased you enjoyed your customer experience with our Jessops Sheffield Meadowhall team. We hope you're enjoying your new R6 MKII!
Kind regards,
The Jessops Customer Service Team
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