Jessops Reviews 14.463

Easy process to resell and unused unneeded lens. All worked well and smoothly thanks.

Shrewsbury Store - Went into the store with a problem with a camera that had been repaired by Jessops.
Despite being very busy, Michael looked into the matter very calmly, and called the service centre. The service centre agent guided Michael through a way of correcting the problem (the Service Centre had failed to take the cameral out of 'Service Mode.'
I wish to record the fact that Michael provided outstanding service and was very polite and understanding from the outset.
Michael should be given an award or recompense by the Management!

UPDATE: 21/4/26
Jessops have replied and made the standard response. This indicates they havent actually read my comments. I did not get rejected by Klarna. I rejected them owing to excessive information gathering.
End of update

All but impossible to use their Interest
free offer with Klarna. They want way, way too much information. Ridiculouse. I am an existing customer with both Jessops and Klarna and still they wanted a payment up front. Connection to my bank account for 30 days!!!? and passport and selfie. They may want more but I stopped at that point.

The assistant went the extra mile in identifying suitable cameras for myself and my wife. One wasn't in stock at the shop and expected that I would have to order it online but when she found out they could do it for us the process was completed. The courier company confirmed they had been instructed almost by return. Great service.

Valid and genuine

Amazing service. I ordered the films on a Friday afternoon, & they arrived the next morning. Less than 24 hours from order to delivery, & on a Saturday no less! At no extra charge! Unbelievable. My late father-in-law was a professional photographer, & he always used Jessops, saying their customer service was fantastic. Looks like things haven't changed, & as my child takes up the family tradition of film photography, another generation gets to experience the joy of Jessops. Thanks guys.

The two people I dealt with at Jessops York were friendly and helpful. I paid my deposit and the lens was sent for checking and servicing. The lens was returned within a week fully operational after a firmware update and cleaning/checking. There was no additional charge beyond the deposit. I cannot praise the team there enough. Excellent!

I nipped into the store as I’m looking to upgrade my camera and I was a bit unsure if I wanted to go ahead and purchase a mirrorless camera and I met a lovely lady called Jo and the service she offered was superb. She really went in to great detail of why it was better option. She even let have a look of the equipment that I wanted to be sure that is what I wanted. Her knowledge and her kindness was absolutely wonderful. She talked me through the steps of how to go on purchasing and trading my old camera in. Honestly 10/10 service. Will be going back and making that purchase

Good expertise

Prompt, efficient service. Product I wanted was in stock.

Poor service. No email received following passport photos. Left 3 separate voicemails with no response. Contacted their customer service who had been in touch with the store and informed that i had to go back to the store for my email. I visited the store to be told all information in any email is already on the photo and should have been told this. I finally got my email. No apology for my time wasted. I'm disappointed at lack of acknowledement and apalling care and service. After using this store several times i will would avoid and never use again.

Excellent quality binoculars for a great price. Quick and efficient delivery.

Knowledgeable friendly staff with great product knowledge.

Really helpful and knowledgeable staff in the Oxford St branch

Got the exact quote and the review did not take long. I would recommend trading your camera with Jessop. I had a pleasant experience at the Oxford st branch

Generally good communication throughout the process. Although very slow processing, still very worth the wait.

Gorgeous binoculars worth every penny

Communication was good if any questions etc
Bought item after sale ended but they hounered sale price and even refunded difference quite promptly
As I was too busy working i didn't have time to buy sale item on time so all in all very happy with my purchase