I bought a gift from JJ Fox for a relative. The choice of cigars was amazing. The fact that I could select gift and a card was hand written was a touch of class. The presentation of the gift was excel... Toon meer
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Lees wat reviewers zeggen
I have used your website a few times and never had issues with the product or delivery. I have found your 'house blend' range to be excellent, especially the Churchill & Cañonoza. My view, from prev... Toon meer
Bedrijf heeft geantwoord
When I am in London and have an opportunity to vidit otherwise I use online. My last order of only 4 cigars came within three days, carefully package and with a humidor travel pack. No issues just a p... Toon meer
Bedrijf heeft geantwoord
First class service by Keira who also kindly ensured that my husband’s birthday present arrived beautifully gift wrapped. A pleasure to deal with this company - everyone was so helpful and courteou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over James J. Fox Cigars
Geschreven door het bedrijf
James J. Fox boasts an extensive and curated collection of premium cigars, ensuring customers have access to some of the world's best tobacco products. Offering the largest selection of Cuban brands such as Cohiba, Bolivar, Montecristo and Partagas, as well as cigars from the Dominican Republic, Honduras and Nicaragua, our range will delight aficionados around the world.
With a history dating back over 235, James J. Fox has built a strong reputation for quality, reliability and authenticity in the tobacco industry. We are dedicated to providing excellent customer service, with responsive support to address inquiries and concerns promptly, offering a secure online shopping environment for hassle-free transactions.
www.jjfox.co.uk is a trusted online destination for those seeking premium tobacco products, humidors, cigar cases, lighters and cigar cutters. With a commitment to quality, a rich history, and a diverse selection, we cater to the discerning tastes of tobacco enthusiasts.
Visit our website contact usContactgegevens
19 St. James's Street, SW1A 1ES, London, Verenigd Koninkrijk
- Freddie@jjfox.co.uk
- www.jjfox.co.uk
4,8
Uitstekend
625 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Friendly and helpful staff.
2 september 2026
Antwoord van James J. Fox Cigars
Dear Peers de Trense,
Thank you for taking the time to review us here at James J. Fox.
We appreciate your feedback, and will pass your kind comment to the team.
Kind regards,
Keira
Antwoord van James J. Fox Cigars
Dear Consultant,
Thank you for taking the time to review us here at James J. Fox.
We appreciate your feedback and look forward to welcoming you back again very soon.
Kind regards,
Keira
Three out of four cigars I bought were …
Three out of four cigars I bought were not in prime condition. Delivery etc was good.
29 augustus 2026
Antwoord van James J. Fox Cigars
Dear John R Selby,
Thank you for taking the time to review us here at James J. Fox.
We do appreciate your honest feedback. We are saddened that you are unhappy with some of the products we have sent to you. It is always our intention to provide excellent quality cigars, and understand that customers are disappointed if we don't hit the mark.
We have contacted you privately so that we may find a satisfactory resolution, and hopefully turn the situation around.
Kind regards,
Keira
Excellent and prompt service
Excellent and prompt service, as ever. My favourite cigar merchant.
28 augustus 2026
Antwoord van James J. Fox Cigars
Dear Chris MCustomer,
Thank you for taking the time to review us here at James J. Fox.
We are proud to be your favourite cigar merchant!
We appreciate the five-star feedback and pride ourselves in delivering excellent service.
We look forward to welcoming you back again very soon.
Kind regards,
Keira
JJ Fox House Blend Churchill
I have used your website a few times and never had issues with the product or delivery.
I have found your 'house blend' range to be excellent, especially the Churchill & Cañonoza.
My view, from previous orders of this range, is that these improve hugely after sitting for a decent period, rather than tucking in immediately.
28 augustus 2026
Antwoord van James J. Fox Cigars
Dear Ross,
Thank you for taking the time to review us here at James J. Fox.
We're delighted that you are a fan of our very popular Fox House Blend cigars. We have also recently launched the James J. Fox Selección that you may be interested in.
We really appreciate your honest feedback and will pass this on to the brand manager.
We look forward to welcoming you back again very soon.
Kind regards,
Keira
Antwoord van James J. Fox Cigars
Dear Robert White,
Thank you for taking the time to review us here at James J. Fox.
We very much appreciate your loyalty to us, and look forward to welcoming you back again very soon.
Kind regards,
Keira
Very fast dispatch & delivery and item…
Very fast dispatch & delivery and item was exactly as described and parcel was very well packed. Excellent service.
17 augustus 2026
Antwoord van James J. Fox Cigars
Dear Hong,
Thank you for taking the time to review us here at James J. Fox.
We really appreciate your five-star review and we're delighted that you are pleased with our service and delivery. We look forward to welcoming you back again very soon.
Kind regards,
Keira
Antwoord van James J. Fox Cigars
Dear Elizabeth Harraway,
Thank you for taking the time to review us here at James J. Fox.
We really pride ourselves in fast, secure delivery, ensuring the freshness of our cigars for optimum experience. Thank you for your feedback and we do hope you'll return again very soon.
Kind regards,
Keira
Clean and easy
23 augustus 2026
Antwoord van James J. Fox Cigars
Dear Gordon,
Thank you for taking the time to review us here at James J. Fox.
We really appreciate your positive feedback of the website and we're delighted to have hit the mark. We look forward to welcoming you again very soon.
Kind regards,
Keira
Is my favourite cigar shop in the world
22 augustus 2026
Antwoord van James J. Fox Cigars
Dear agrigoroaei ștefan,
Thank you for taking the time to review us here at James J. Fox.
We're thrilled to have a global fanbase! We really appreciate your review and look forward to welcoming you back again very soon.
Kind regards,
Keira
Super Service
When I am in London and have an opportunity to vidit otherwise I use online. My last order of only 4 cigars came within three days, carefully package and with a humidor travel pack. No issues just a proper service. Thank you.
21 augustus 2026
Antwoord van James J. Fox Cigars
Dear Ian,
Thank you for taking the time to review us here at James J. Fox.
We are so pleased that we met your expectations for delivery; we never like to keep our customers waiting too long for quality cigars.
We appreciate your feedback.
Kind regards,
Keira
Rapid service with fine cigars
Rapid service with fine cigars. Amazing choice. Delivered in two days.
17 augustus 2026
Antwoord van James J. Fox Cigars
Dear John Wadley,
Thank you for taking the time to review is here at James J. Fox.
We are delighted to receive such a glowing five-star review, thank you! The team work very hard to provide a fast and efficient service. We appreciate your acknowledgement of our range and quality, and look forward to welcoming you back to James J. Fox in the future.
Kind regards,
Keira
I had a very uncomfortable experience…
I had a very uncomfortable experience at the James J. Fox shop ( St James’s.)The staff member I spoke to came across as very arrogant and judgmental and made me feel uncomfortable, particularly in front of other customers. I felt embarrassed and unwelcome rather than treated with respect.
I appreciate that staff may have different ways of dealing with customers, but the way I was spoken to left a very negative impression.
Because of this poor level of service, I will no longer shop at James J. Fox.
14 augustus 2026
Review zonder uitnodiging
Antwoord van James J. Fox Cigars
Dear Wojciech Kazmierkiewicz,
Thank you for taking the time to review is here at James J. Fox.
Firstly, please allow me to express our sincerest apologies to you for your recent experience with us.
Here at James J. Fox we pride ourselves in our exceptional customer service and dedication to our clients, so when an incident like this occurs we of course do everything in our power to rebuild your trust in us.
So that I can ascertain exactly what occurred, and identify the team member who served you, would you kindly contact me at keira.kyriacou@jjfox.co.uk, and I can work towards a solution for you.
I look forward to hearing from you very soon.
Kind regards,
Keira
Antwoord van James J. Fox Cigars
Dear Aled Powell,
Thank you for taking the time to review us at James J. Fox.
We're delighted that we met your expectations, and look forward to welcoming you back again very soon.
Kind regards,
Keira
Antwoord van James J. Fox Cigars
Dear Joel von Thrum,
Thank you for taking the time to review us at James J. Fox.
We are proud to offer a great selection of cigars, and really appreciate your feedback on our customer service.
We look forward to welcoming you back again very soon.
Kind regards,
Keira
First time - very happy brother
Ordered some cigars for my brother as it was his birthday - he was very happy - and commented they even included long length matches - fast service too
12 augustus 2026
Antwoord van James J. Fox Cigars
Dear Sateesh Batas,
Thank you for taking the time to review us at James J. Fox.
We are delighted to read that your brothers birthday gift was well received. We take great pride in our speed of service and we're pleased that we hit the mark with your gift.
Kind regards,
Keira
Antwoord van James J. Fox Cigars
Dear Neil Saunders,
Thank you for taking the time to review us at James J. Fox.
It's a pleasure to have you as a customer, and we truly appreciate your loyalty to James J. Fox.
Kind regards,
Keira
Great company
use to deal with another cigar provider that did not really care but really enjoyed the all experience with James J. Fox Cigards
31 juli 2026
Antwoord van James J. Fox Cigars
Dear Olivier Delaunoy,
Thank you for taking the time to review us at James J. Fox.
We really appreciate you putting your trust in us after having poor service elsewhere. We do pride ourselves in the care and attention we take in selecting and packaging cigars, and we hope to welcome you back again soon.
Kind regards,
Keira
Antwoord van James J. Fox Cigars
Dear T Phillips,
Thank you for taking the time to review us at James J. Fox.
We very much appreciate your five star review. We take great pride in our speed of service and great quality cigars. We look forward to welcoming you back again very soon.
Kind regards,
Keira
“Service” without a smile
I have always bought all my cigars from your shop. Today was an all time low in customer service. Cigars thrown in a bag, a cash amount barked at me in abrupt terms, and a card machine spun in my general direction. No customary smile, gentle discussion, offer of matches etc. I voiced my concern quietly to another member of staff immediately, and left, but it was wholly wholly unacceptable. I asked myself, why not shop on-line instead if the face to face experience is so appalling? A bad day at the office for whoever it was on your side.
10 augustus 2026
Review zonder uitnodiging
Antwoord van James J. Fox Cigars
Dear Jim,
Thank you for taking the time to let us know about your experience today.
I am genuinely sorry that you were treated in this way. What you describe is certainly not the level of service we expect to provide, and I completely understand why you would have found the experience disappointing — particularly as a long-standing and loyal customer of our shop.
The personal service, attention to detail and friendly interaction are all an important part of what we pride ourselves on, and I’m genuinely sorry that on this occasion we fell well short of those standards.
There really is no excuse for the experience you had, and I hope you’ll accept that it was an isolated lapse rather than a reflection of how we value your custom.
I will make sure your feedback is addressed internally.
Please would you kindly contact me on keira.kyriacou@jjfox.co.uk so that we can discuss as to how I can rectify this situation.
Kind regards,
Keira
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