When i phoned to place my order the lady was very polite and very helpful. The item, an articulated, powered, floor sweeper was despatched same day and delivered 2 days later. Unfortunately the cove... Toon meer
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Lees wat reviewers zeggen
We brought our first zen feet from argos due to myself & my wife having swollen ankles, i had to say it actually worked but sadly are two weeks zen feet didn't. We went back to asda to exchange for an... Toon meer
Received my wall heater in days of ordering it, easy to fit in my workshop, but no remote control was in the box. Contacted customer service and told them and they said one will be sent out, hopefully... Toon meer
Josh & Jake from the roofing team attended our property today to conduct a roof inspection as we had some concerns about a major leak. They ended up just fixing the roof on the spot for us which was a... Toon meer
Bedrijfsgegevens
Over JML
Geschreven door het bedrijf
DISCOVERING GREAT IDEAS FOR OF 30 YEARS
We love discovering new ideas at JML and, for over three decades, our passion has been seeking out clever ideas to solve some of life’s little problems.
Founded in 1986 by John Mills, JML was run from the basement of his family house in Camden. Today, JML is still a family-owned and run business, with the same guiding principles of quality, value, and innovation that we had when we launched our first product, as we have now with over 2000 products sold across 50 countries, worldwide.
Our team of product developers search the globe for great ideas and creative solutions. From problem-solving gadgets to time-saving tools, our products help make everyday tasks, in and around the home, easier. All our products are rigorously tried, tested and developed in the UK to ensure they meet our exacting standards and surpass all British safety regulations and compliance standards.
From clever cookware and speedy-cleaning equipment to smart storage ideas and beauty hacks – we’ve got a product that is sure to surprise and delight anyone. And, with around 12,000 points of purchase across the UK, you can find some of our most popular products in your local Asda, Boots, Tesco, Wilko and Robert Dyas, as well as in many more stockists up and down the country's high streets and retail parks. Sold alongside our iconic video screen demonstration stands, JML products have been loved and trusted by retailers and shoppers alike for over 30 years.
Whether you shop with us in-store, on JMLdirect.com, or via our pioneering home-shopping channel and infomercials, we’re confident you’ll love your JML product. So much so, all our products are backed with a 30-day, no-quibble, money-back guarantee. If you don't love the product as much as we do, we'll give you your money back, no questions asked. What’s more, for peace of mind, all our products come with a one-year warranty.
Customer satisfaction is at the core of what we do. From finding products we think you’ll love, to helping answer your questions and resolving your problems, we're dedicated to offering superb service. It's one of the many reasons we have gained such a loyal customer following over the years and why we are still here today.
Our UK-based customer care team are on-hand 24/7 to help with customer queries. The nice ladies and gentlemen, (no automated call centres or bots here) in our South Shields' Contact and Distribution Centre, know our products inside out and they love a good chat too so if you need us, we are always here to help make shopping with JML, and using our products, as easy as possible.
We hope you enjoy shopping with us.

Shop Now: Kitchen | Health & Beauty | Home & DIY| Pets | Gift Ideas | Offers |
Contact
- Customer.Service@jmlgroup.co.uk
- Freephone 0808 206 0600
- JML Customer Services
- Unit 1 East Side
Port Of Tyne
Tyne Dock
South Shields
Tyne & Wear
NE33 5SP
- Unit 1 East Side
Contactgegevens
610 Chiswick Green, W4 5RU, London, Verenigd Koninkrijk
- 0800 031 9020
- customer.services@jmldirect.com
- www.jmldirect.com
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Heeft 19% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Special gift for being a customer
I had to use the phone to order a insect swatter as the website wouldn't accept my password.
All went well until I had given my payment details. It was then I was told that as a special gift for being a good customer I would receive an offer from them which I must use within 14 day otherwise I would have to make a monthly payment from my payment card.
As soon as he mentioned special gift and the must use within time limits I saw a red flag. I told him to cancel the order completely as I am not getting involved with a subscription scam. The order has not been cancelled as requested and the payment has been taken, so far no confirmation email.has been received. I have advised my bank who are going to assist in stopping any further payments to the subscription company.

Antwoord van JML
Waste of money
Bought 2 bug Zappers. Total waste of money. Not fit for purpose. Followed JML's instructions but they didn't catch one fly. Very disappointed. When returned I was charged the return postage plus the initial delivery cost. Wont be buying from them again!

Antwoord van JML
Great Service, friendly JML phone ordering
I've only given a 4 star review as its a present for my husband's birthday soon and he hasn't used it yet. Ordering was very easy over the phone and parcel received very quickly. Hubby received the parcel but hasn't unpacked it yet. Will start using it this week. Thanks JML
Chillmax Chillmate Fan / Flip Fan
The Chillmax Chillmate was initially good but when I came to recharge it unfortunately there was no cable as advertised. I tried several cables that I already had but nothing worked so am unable to use the fan.
I have since bought a Flip Fan which I rate at 5 Stars. This time a cable was included & I particularly like that one can pop it into my bag/pocket when going out.
Really good service no hassle and so…
Really good service no hassle and so easy to understand, had no trouble ordering over the telephone as I don't use much Internet buying. The cool air fan I purchased is so easy to use, and it's amazing how effective it is with a small amount of water you use for hours. Brilliant service and love jml products as I also buy my exercisers from jml, from Birmingham store and it's good and supportive even for disabled people to use once set up. Thanks to jml who make it easier for people to contact them with a fantastic service 😀
Excellent Service
Excellent Service, Excellent Product, Very Pleased.
Not for me
First time of use, one of the poppers on the mat completely came off meaning total failure!
So unusual for JML as I’ve used them many times before.

Antwoord van JML
Delivered in good condition with polite…
Delivered in good condition with polite agent
Great product delivered on time
Great product delivered on time
Had exactly what we wanted quality was…
Had exactly what we wanted quality was excellent and delivery.
Don't trust JML
Just bought a heated straightening brush from JML do not touch this company. This is a huge. Heavy. Clunky. Unusable piece of rubbish. It looks and feels like something from 1950 and the company must know what a useless thing this is. I now have to pay for the return shipping. Seems ive lost a lot of money by trusting JML

Antwoord van JML
The Root digger is great
The Root digger is great, easy to buy and quick to come. a good strong tool.
I cannot feel anything even after fully…
I cannot feel anything even after fully charging and highest setting whatever the mode sitting down i can hardly notice anything if i stand up i can barely feel a slight buzz but that's all..not impressed. The only plus is its lightweight but that's it. Sorry not for me £14 wasted .

Antwoord van JML
Excellent customer service
Genuinley excellent customer service. Ordered two products and preffered one to the other. Call was answered immediatley, employee helped and answered questions in 2 seconds, return slips comes attached with invoice so i don't have to print it of myself. Hassle free, definitely recommend.
Very good delivery service and above…
Very good delivery service and above all, terrific customer service. Easy to return an item if need be. I highly recommend this company.
Fast delivery
Fast delivery, good quality and price as usual. Highly recommended.
Professional
Professional company with great advertised products. Fast delivery. Highly recommended.
Best polaoptics HD glasses
I bought a some polaoptics HD sunglasses after seeing an advert on television, I was desperate to get some decent sun glasses because I suffer from extreme light sensitivity, I even have to wear glasses on dull days and I literally can't open my eyes with out them and it's made driving so difficult, even though I am wearing glasses and have a visor that is supposed to block our the harmful rays. I ordered the glasses on line and when I put them on I just said WOW, the world looked like such a beautiful place, colours are so intense, but everything looks so clear and the glasses so comfortable, and because they wrap around your head they give great protection. I am so happy with these glasses. I am going to order lots more. The price is good and they come in a nice protective hard case with a cleaning wipe.
We bought a damaged packaging item for…
We bought a damaged packaging item for a lot less money. It arrived quickly and looks as new. Very happy.
It’s a leaf blower one end and a brush the other. Very handy.
Item sent fast but I have not used it…
Item sent fast but I have not used it yet.
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