We brought our first zen feet from argos due to myself & my wife having swollen ankles, i had to say it actually worked but sadly are two weeks zen feet didn't. We went back to asda to exchange for an... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
When i phoned to place my order the lady was very polite and very helpful. The item, an articulated, powered, floor sweeper was despatched same day and delivered 2 days later. Unfortunately the cove... Toon meer
Received my wall heater in days of ordering it, easy to fit in my workshop, but no remote control was in the box. Contacted customer service and told them and they said one will be sent out, hopefully... Toon meer
Josh & Jake from the roofing team attended our property today to conduct a roof inspection as we had some concerns about a major leak. They ended up just fixing the roof on the spot for us which was a... Toon meer
Bedrijfsgegevens
Over JML
Geschreven door het bedrijf
DISCOVERING GREAT IDEAS FOR OF 30 YEARS
We love discovering new ideas at JML and, for over three decades, our passion has been seeking out clever ideas to solve some of life’s little problems.
Founded in 1986 by John Mills, JML was run from the basement of his family house in Camden. Today, JML is still a family-owned and run business, with the same guiding principles of quality, value, and innovation that we had when we launched our first product, as we have now with over 2000 products sold across 50 countries, worldwide.
Our team of product developers search the globe for great ideas and creative solutions. From problem-solving gadgets to time-saving tools, our products help make everyday tasks, in and around the home, easier. All our products are rigorously tried, tested and developed in the UK to ensure they meet our exacting standards and surpass all British safety regulations and compliance standards.
From clever cookware and speedy-cleaning equipment to smart storage ideas and beauty hacks – we’ve got a product that is sure to surprise and delight anyone. And, with around 12,000 points of purchase across the UK, you can find some of our most popular products in your local Asda, Boots, Tesco, Wilko and Robert Dyas, as well as in many more stockists up and down the country's high streets and retail parks. Sold alongside our iconic video screen demonstration stands, JML products have been loved and trusted by retailers and shoppers alike for over 30 years.
Whether you shop with us in-store, on JMLdirect.com, or via our pioneering home-shopping channel and infomercials, we’re confident you’ll love your JML product. So much so, all our products are backed with a 30-day, no-quibble, money-back guarantee. If you don't love the product as much as we do, we'll give you your money back, no questions asked. What’s more, for peace of mind, all our products come with a one-year warranty.
Customer satisfaction is at the core of what we do. From finding products we think you’ll love, to helping answer your questions and resolving your problems, we're dedicated to offering superb service. It's one of the many reasons we have gained such a loyal customer following over the years and why we are still here today.
Our UK-based customer care team are on-hand 24/7 to help with customer queries. The nice ladies and gentlemen, (no automated call centres or bots here) in our South Shields' Contact and Distribution Centre, know our products inside out and they love a good chat too so if you need us, we are always here to help make shopping with JML, and using our products, as easy as possible.
We hope you enjoy shopping with us.

Shop Now: Kitchen | Health & Beauty | Home & DIY| Pets | Gift Ideas | Offers |
Contact
- Customer.Service@jmlgroup.co.uk
- Freephone 0808 206 0600
- JML Customer Services
- Unit 1 East Side
Port Of Tyne
Tyne Dock
South Shields
Tyne & Wear
NE33 5SP
- Unit 1 East Side
Contactgegevens
610 Chiswick Green, W4 5RU, London, Verenigd Koninkrijk
- 0800 031 9020
- customer.services@jmldirect.com
- www.jmldirect.com
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 19% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent Customer Services Response
My mistake led to an issue with my order. Customer Services were excellent. Friendly, professional and very prompt in resolving for me.

Antwoord van JML
I ordered the vacpack GO
I ordered the vacpack GO, the item arrived within the timescale given and left by the courier in safe place as requested.
I haven't used it yet but going by past products I have purchased from JML I am sure it is excellent.
Thank you!
Great service
It was very easy to order online the goods were delivered very quickly. The pillow pads are great these ones are for gifts.
Excellence No Question
Excellence No Question. Item was just what I wanted, arrived on time and in excellent condition. Quick and easy was the ordering on JML Website.
Recommended ????? YES ABSOLUTELY 👍👍⭐️⭐️⭐️⭐️👍👍
JML Double Zapper
I bought a JML Double Zapper Electric Fly Killer – a two-in-one bug killer – for £39.99 but it doesn’t catch any bugs or flies. It’s absolutely useless for the price.
When I phoned JML the service advisor was incredibly rude when we explained the item doesn’t work as advertised.
I wouldn’t waste your money on this product; fly spray works much better.

Antwoord van JML
I had already bought a shovel similar…
I had already bought a shovel similar to this and was therefore concerned that the one from you would be of equal or better quality. I was delighted when it arrived but it was indeed better than expected and I'm sure my friends will want to order one of the themselves. It arrived well packaged and was easy to assemble.
Great service and prompt delivery
Great service and explanation regarding the product. Prompt delivery and well packaged. Competitive pricing.
Product was dispatched and delivered…
Product was dispatched and delivered very fast,and in great condition.
Absolutlutly useless
Absolutlutly useless . Bought 2 believing the hype in the advert. Used it on several occasions with zero results. They collect a lot of dust without a zapped bug or fly in sight. Will be sending them back in their box,s.

Antwoord van JML
Excellent value
Excellent service from start to finish
Bought an extension pole and brush with water connector to clean up stairs windows and facials.
More than impressed easy to use a little heavy on the arms when fully extended but just took my time and a job well done.
If you use it twice it pays for its self.
Well pleased and would recommend it
Bought the sunlasses
Bought the sunlasses, three for two, they are brilliant. Very happy with purchase, price and fast delivery.
the instructions - lots of Small pictures and VERY small print
The goods took a bit longer to arrive than I expected. They seem to work OK but they are rather 'cheaply' made, in my opinion. One Big issue is the instructions - lots of Small pictures and VERY small print = should send these out with a magnifying glass to enable purchasers to read the instructions. Ask me in 6 months as to whether they are really any good.
Love the rotorazer apart from the…
Love the rotorazer apart from the actual power. Advertisement shows it easily cutting much thicker, more dense greenery than it actually can in my experience. Would be better with a more powerful battery I think.
Good products and pleasant delivery…
Good products and pleasant delivery people.
This gadget is worth its weight in…
This gadget is worth its weight in gold. I can’t really manhandle the bigger garden tools after a shoulder injury but the rotorazer does exactly what it says it will do . A little bit fiddle to put the wheels on but otherwise brilliant. Make sure you read the instructions to use the right blade for the right job. I do wish that there was a video on YouTube or something that shows you practically everything you can do.
The overall ordering experience
The overall ordering experience was quick and easy. The product came quickly. The product single door magnetic flyscreen does not stay attached to the pvc frame if it is windy.
JML. Excellent
Excellent. It’s so good to have a UK firm that is genuine. JML sell most things. I have so many scams buying goods on Facebook. These companies pretend they operate from London. Lo and behold if you have something to return. They expect you to send it back to China. It would cost £32.
So glad I discovered JML. And it was by accident. I ordered Magnifying glasses. Which I broke. And now I have.a replacement. Well done JML
Special gift for being a customer
I had to use the phone to order a insect swatter as the website wouldn't accept my password.
All went well until I had given my payment details. It was then I was told that as a special gift for being a good customer I would receive an offer from them which I must use within 14 day otherwise I would have to make a monthly payment from my payment card.
As soon as he mentioned special gift and the must use within time limits I saw a red flag. I told him to cancel the order completely as I am not getting involved with a subscription scam. The order has not been cancelled as requested and the payment has been taken, so far no confirmation email.has been received. I have advised my bank who are going to assist in stopping any further payments to the subscription company.

Antwoord van JML
Waste of money
Bought 2 bug Zappers. Total waste of money. Not fit for purpose. Followed JML's instructions but they didn't catch one fly. Very disappointed. When returned I was charged the return postage plus the initial delivery cost. Wont be buying from them again!

Antwoord van JML
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.







