JML Reviews 

15.143
•
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

We brought our first zen feet from argos due to myself & my wife having swollen ankles, i had to say it actually worked but sadly are two weeks zen feet didn't. We went back to asda to exchange for an... Toon meer

Beoordeeld met 4 van de 5 sterren

When i phoned to place my order the lady was very polite and very helpful. The item, an articulated, powered, floor sweeper was despatched same day and delivered 2 days later. Unfortunately the cove... Toon meer

Beoordeeld met 4 van de 5 sterren

Received my wall heater in days of ordering it, easy to fit in my workshop, but no remote control was in the box. Contacted customer service and told them and they said one will be sent out, hopefully... Toon meer

Beoordeeld met 5 van de 5 sterren

Josh & Jake from the roofing team attended our property today to conduct a roof inspection as we had some concerns about a major leak. They ended up just fixing the roof on the spot for us which was a... Toon meer

Bedrijfsgegevens

  1. Woonwinkel
  2. ook in
  3. Cadeauwinkel
  4. Cosmetica winkel
  5. Fitnesswinkel
  6. Huishoudapparatuur winkel
  7. Kookwinkel

Over JML

Geschreven door het bedrijf

DISCOVERING GREAT IDEAS FOR OF 30 YEARS

We love discovering new ideas at JML and, for over three decades, our passion has been seeking out clever ideas to solve some of life’s little problems.

Founded in 1986 by John Mills, JML was run from the basement of his family house in Camden. Today, JML is still a family-owned and run business, with the same guiding principles of quality, value, and innovation that we had when we launched our first product, as we have now with over 2000 products sold across 50 countries, worldwide.

Our team of product developers search the globe for great ideas and creative solutions. From problem-solving gadgets to time-saving tools, our products help make everyday tasks, in and around the home, easier. All our products are rigorously tried, tested and developed in the UK to ensure they meet our exacting standards and surpass all British safety regulations and compliance standards.

From clever cookware and speedy-cleaning equipment to smart storage ideas and beauty hacks – we’ve got a product that is sure to surprise and delight anyone. And, with around 12,000 points of purchase across the UK, you can find some of our most popular products in your local Asda, Boots, Tesco, Wilko and Robert Dyas, as well as in many more stockists up and down the country's high streets and retail parks. Sold alongside our iconic video screen demonstration stands, JML products have been loved and trusted by retailers and shoppers alike for over 30 years.

Whether you shop with us in-store, on JMLdirect.com, or via our pioneering home-shopping channel and infomercials, we’re confident you’ll love your JML product. So much so, all our products are backed with a 30-day, no-quibble, money-back guarantee. If you don't love the product as much as we do, we'll give you your money back, no questions asked. What’s more, for peace of mind, all our products come with a one-year warranty.

Customer satisfaction is at the core of what we do. From finding products we think you’ll love, to helping answer your questions and resolving your problems, we're dedicated to offering superb service. It's one of the many reasons we have gained such a loyal customer following over the years and why we are still here today.

Our UK-based customer care team are on-hand 24/7 to help with customer queries. The nice ladies and gentlemen, (no automated call centres or bots here) in our South Shields' Contact and Distribution Centre, know our products inside out and they love a good chat too so if you need us, we are always here to help make shopping with JML, and using our products, as easy as possible.

We hope you enjoy shopping with us.

 

Shop Now: Kitchen | Health & Beauty | Home & DIY| Pets | Gift Ideas | Offers | 

 


Contact

  • Customer.Service@jmlgroup.co.uk
  • Freephone 0808 206 0600
  • JML Customer Services
    • Unit 1 East Side
      Port Of Tyne
      Tyne Dock
      South Shields
      Tyne & Wear

      NE33 5SP

 


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

15K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 19% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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4,1

Alle reviews

(15.143)

844 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Excellent Customer Services Response

My mistake led to an issue with my order. Customer Services were excellent. Friendly, professional and very prompt in resolving for me.

30 juli 2026
Review zonder uitnodiging
Logo JML

Antwoord van JML

Thank you for sharing your 5 stars with us.

Beoordeeld met 5 van de 5 sterren

I ordered the vacpack GO

I ordered the vacpack GO, the item arrived within the timescale given and left by the courier in safe place as requested.
I haven't used it yet but going by past products I have purchased from JML I am sure it is excellent.
Thank you!

23 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

It was very easy to order online the goods were delivered very quickly. The pillow pads are great these ones are for gifts.

22 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellence No Question

Excellence No Question. Item was just what I wanted, arrived on time and in excellent condition. Quick and easy was the ordering on JML Website.
Recommended ????? YES ABSOLUTELY 👍👍⭐️⭐️⭐️⭐️👍👍

1 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

JML Double Zapper

I bought a JML Double Zapper Electric Fly Killer – a two-in-one bug killer – for £39.99 but it doesn’t catch any bugs or flies. It’s absolutely useless for the price.

When I phoned JML the service advisor was incredibly rude when we explained the item doesn’t work as advertised.

I wouldn’t waste your money on this product; fly spray works much better.

25 juni 2026
Review zonder uitnodiging
Logo JML

Antwoord van JML

Thank you for leaving us a review.
We do appreciate all types of feedback, positive & constructive. This is a good indicator on where we can improve as a company and will use your feedback to help with the service we provide moving forward.

Beoordeeld met 5 van de 5 sterren

I had already bought a shovel similar…

I had already bought a shovel similar to this and was therefore concerned that the one from you would be of equal or better quality. I was delighted when it arrived but it was indeed better than expected and I'm sure my friends will want to order one of the themselves. It arrived well packaged and was easy to assemble.

28 juli 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Absolutlutly useless

Absolutlutly useless . Bought 2 believing the hype in the advert. Used it on several occasions with zero results. They collect a lot of dust without a zapped bug or fly in sight. Will be sending them back in their box,s.

31 juli 2026
Review zonder uitnodiging
Logo JML

Antwoord van JML

We are sorry to hear the item did not meet expectations.
We will of course take on board your feedback and will make sure to pass this on to the relevant department. All of our products do come with a 30-day money back guarantee

Beoordeeld met 5 van de 5 sterren

Excellent value

Excellent service from start to finish
Bought an extension pole and brush with water connector to clean up stairs windows and facials.
More than impressed easy to use a little heavy on the arms when fully extended but just took my time and a job well done.
If you use it twice it pays for its self.
Well pleased and would recommend it

17 juli 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

the instructions - lots of Small pictures and VERY small print

The goods took a bit longer to arrive than I expected. They seem to work OK but they are rather 'cheaply' made, in my opinion. One Big issue is the instructions - lots of Small pictures and VERY small print = should send these out with a magnifying glass to enable purchasers to read the instructions. Ask me in 6 months as to whether they are really any good.

29 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This gadget is worth its weight in…

This gadget is worth its weight in gold. I can’t really manhandle the bigger garden tools after a shoulder injury but the rotorazer does exactly what it says it will do . A little bit fiddle to put the wheels on but otherwise brilliant. Make sure you read the instructions to use the right blade for the right job. I do wish that there was a video on YouTube or something that shows you practically everything you can do.

14 juli 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Very disappointed

Very disappointed

24 juli 2026
Review zonder uitnodiging
Logo JML

Antwoord van JML

We are sorry to hear the item did not meet expectations.
We will of course take on board your feedback and will make sure to pass this on to the relevant department. All of our products do come with a 30-day money back guarantee

Beoordeeld met 5 van de 5 sterren

JML. Excellent

Excellent. It’s so good to have a UK firm that is genuine. JML sell most things. I have so many scams buying goods on Facebook. These companies pretend they operate from London. Lo and behold if you have something to return. They expect you to send it back to China. It would cost £32.

So glad I discovered JML. And it was by accident. I ordered Magnifying glasses. Which I broke. And now I have.a replacement. Well done JML

16 juli 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Special gift for being a customer

I had to use the phone to order a insect swatter as the website wouldn't accept my password.
All went well until I had given my payment details. It was then I was told that as a special gift for being a good customer I would receive an offer from them which I must use within 14 day otherwise I would have to make a monthly payment from my payment card.
As soon as he mentioned special gift and the must use within time limits I saw a red flag. I told him to cancel the order completely as I am not getting involved with a subscription scam. The order has not been cancelled as requested and the payment has been taken, so far no confirmation email.has been received. I have advised my bank who are going to assist in stopping any further payments to the subscription company.

26 juli 2026
Review zonder uitnodiging
Logo JML

Antwoord van JML

Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel, which is offered at the end of the call. .

In order for us to have processed the membership, you would have agreed to the trial, and given us permission to charge her account at the end of a call that she made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on the payment descriptor to make it easier to contact us.

If you want us to investigate your complaint and provide you full details on how and when you signed up for the programme and agreed to the T&CS,by sending an email to support@froogul.co.uk

Beoordeeld met 1 van de 5 sterren

Waste of money

Bought 2 bug Zappers. Total waste of money. Not fit for purpose. Followed JML's instructions but they didn't catch one fly. Very disappointed. When returned I was charged the return postage plus the initial delivery cost. Wont be buying from them again!

20 juni 2026
Review zonder uitnodiging
Logo JML

Antwoord van JML

Thank you for leaving us a review.
We do appreciate all types of feedback, positive & constructive. This is a good indicator on where we can improve as a company

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