JML Reviews 

Items arrived on time and were as I expected so no complaints.

My 91yr Mother placed a phone order with JML during the conversation she was asked for a password, with no understanding why. She then recivced a letter from Froogul.co.uk. Informing her she had created an account, initially costing £1.99 registration charge and then a monthly charge of £29.99. This completly frightened her, when I ask where it had come from she had no knowledge. When I eventually found the conection to JML, and asked her if the person she spoke with had expalined the reason for a password, she said no......This is unacceptable behaviour ......JML has a resposibility to its customers to be clear in what they are asking, other customers who have been caught out have racked huge bills via the monthly subscrition without realising, strangley they are mainly the Older Generation! I'll leave the thought with you.

I bought a zippy carpet sweeper for my 92 year old severely arthritic mother and it has a one year guarantee.
It is still within this guarantee and was returned as not working, Zena Clark from customer services has said it is faulty and can't be repaired, will not give reason for what is wrong with it and refuses to give a refund only a credit note. Disgusting, rude customer service avoid this product and company.

The product didn’t fit and had to be returned. So as well as paying £4 I had to pay another £4 to return it. So it cost me a total of £8!
As a bra is something that is likely to be a wrong fit I think some concession should be made for returns - either free delivery or free return - not both. I like JLM products but will think twice in the future before buying.

ordered sunglass buy 2 get one free lol
still waiting for the free pair
other then that ok

Excellent product. Does exactly as required.

Strongly recommend. Very good for anyone with disabilities.

Thank you

I bought these for my husband,he was waiting to get new glasses after Cateracts were done and needed sunglasses to dull brightness after operation ,when first got them they where a bit tight on his head but after using them they obviously give ,he recommends them very highly better than the reacterlights on his reading glasses when in sunlight

THE SERVICE WAS EXCELLENT WHEN I BOUGHT THE CHILLMAX FAN AT A GREAT PRICE AND SHOULD ARRIVE IN GOOD TIME AND GREAT VALUE FOR MONEY AND IT WAS EASY TO ORDER AND IT ARRIVE VERY QUICKLY AND GREAT CUSTOMER SERVICE AND JML DIRECT IS A GREAT COMPANY TO BUY FROM.

I am deligted with my mini fan. It is extremely handy folding up as it does and with a rechargeable battery too. I did pay extra for the postage because I needed it (this heat doesn't agree with me) as I was going away. When it arrived I wasn't sure ow to charge it up so I rang a very helpful lady who explained to me how to do it. Now everything is fine. It is really handy and good value.

Excellent range of quality products.
Easy to use website with ease of ordering and payment options
Delivery received quickly.

Product delivered on time and well packaged for safety. Works as advertised

Brilliant, I have bought many things from JML over the years and I have always been happy with their products

I bought the zen feet fair price does its job quite pleased with it thank you

In my considerd opinion, "JML" is at the top of my on-line experiences, from the initial telephone contact, to the actual updates sent to us, and the delivery teams are ALWAYS on time and polite & very helpful.
We use this company, without fear of disappointment.
MANY thanks "JML" a very satisfying experience every time.

Very prompt in their service i received. It came exactly when I should have received parcel. An excellent service and the product I bought was excellent too. Met all my needs

ROTORAZOR GARDEN MULTITOOL PRO

Item is extremely difficult to hold at the correct angle due to the lower connection rod being CLEARLY longer than shown in photos/video adverts.

Makes it potentially dangerous as you have to hold it awkwardly and cutting head often tilts up because of the awkward position.

Also does not have sufficent power to cut through items without stalling.

Waiting for response to my return request and whether JML will also cover postage as required under Sale of Goods Act.

The product is unfit for purpose and potentially dangerous. The length of the lower connector rod is far greater than shown in photos etc. This results in the user having to awkwardly hold the handle nearer their shoulder to allow the rotating head to be kept level with the ground, unlike being held more comfortable lower down as depicted in the photos and in videos. This angled position makes it difficult to properly control the device.

Under the Sale of Goods Act I am requesting return based on

1) failing to meet description in photos and videos,
2) Difficult to use in a controlled and confortable manner, and
3) representing a potential safety risk.

The product is therefore not fit for purpose.
Such returns are subject to refund of postage under the Sale of Goods Act.

Brilliant product ,well-made and it did exactly what they claimed it would do which was fantastic ,fast delivery. Very impressed.

My mistake led to an issue with my order. Customer Services were excellent. Friendly, professional and very prompt in resolving for me.