John Clark Motor Group - BMW Aberdeen Reviews 

I recently purchased a 2-year-old 5 Series Touring from John Clark BMW Aberdeen with just 8,000 miles on the clock.

Upon inspecting the vehicle on delivery, I noticed damage to the weather seal around the panoramic roof. There is a tear approximately the size of a five pence piece, and water is collecting inside the damaged section rather than running off the roof as intended.

This issue worried me as I am concerned it could lead to leaks or further deterioration, particularly with frost and wet weather. I am also anxious that any resulting water ingress may not be covered as a warranty claim due to the damage being present at the point of delivery.

I contacted John Clark BMW Aberdeen immediately to report the problem. While they have acknowledged the damage, they have refused to replace the seal. I have exchanged several emails with them, and despite even offering to fit the seal myself if they would simply send me the replacement part, they have still declined to assist. I have now had to open a case with BMW UK which It should never come to this.

I am extremely disappointed with their response to this, which does not reflect the high level of service I have consistently experienced with BMW over the years.

To note: Pre-sale service was fantastic by Daniel the sales rep. Unfortunately and out of Daniel’s control, his manager lets the dealership down and ruins all hope of a customer focussed post-sale service as he was the one making the decisions to not support.

Very simple process from start to finish and all the staff that I dealt with were very helpful would definitely buy from this dealer again.

Sales was good but a bit more information about the systems at collection could have been more informative

Friendly, knowledgeable and helpful with no pressurised selling. A pleasure to deal with.

Always very helpful staff and very efficient service. Can’t fault them …

My experience with The John Clark group was excellent. I found them extremely helpful in every aspect of the process of purchase of my new car. The Sale executive who handled and delivered my car was very knowledgeable and could not provide anymore information or support than could be expected, he was professional, amazingly knowledgeable about the product. A true ambassador for The John Clark group and BMW

Staff were patient & helpful

Customers care close to zero.
Not interested in selling cars.

Nicholas Garvie was very helpful and knowledgeable on everything I needed to know when making a decision on which vehicle was right for me. He answered all questions I had very clearly.
Handover was seamless. Would not hesitate to recommend Nicholas and the John Clark BMW group Aberdeen to anyone

Nick Listened to what we were looking for, did some research and identified number of options and quick handover process

Quick and easy process helped along by Rhianna would recommend

Very good from first visit to getting car

I have dealt with this company previously & I was happy to go back to them when I was due to replace my car.
The sales staff were very helpful and met all my requirements for the car I wanted to buy.

Daniel was great, very helpful with information and prompt communication from the test drive to day of collecting the car.

All went good but a couple of times I had to ring back an chase things up myself again as wasn’t getting called back

The car that I bought only a week ago is fine. However, certain aspects of the purchase have not gone as I had understood. I accepted the explanation that I was given when I queried some aspects, as I could see the justification made by the Sales Executive. However, I had been told that the Navigation System maps would be update to date and when I asked about these post purchase, I came to the conclusion that the vagueness of replies must be deliberate. The Sales Executive continues to insist that the maps are up to date but the version shown in the car indicates that they are 5 years out of date. I have requested that I be referred to the management and this has not been forth coming at the time of writing this review. This is very very disappointing when you are paying a premium purchase price.

I recently purchased a car from John Clark, and Daniel was absolutely fantastic throughout the whole process. From the moment I walked in, he was friendly, knowledgeable, and genuinely helpful — never pushy. He took the time to understand what I was looking for, explained everything clearly, and made sure I felt comfortable and confident with my decision.

Daniel’s professionalism and attention to detail really stood out, and he went above and beyond to make the entire experience smooth and enjoyable. I couldn’t be happier with my new car or the service I received. If you’re thinking about buying from John Clark, I’d highly recommend asking for Daniel — he’s a credit to the team!

The dealership is easy to find, is spacious and welcoming and the sales staff are very helpful. I was dealing with Rhianna Davidson who dealt with my purchase very efficiently and spent time then showing me around the car and answering all my queries. A very positive experience indeed and echoes my previous dealings with the service department in the branch when I had my 325i.

Good communication throughout

Excellent service thorughout.
Sales team in situ is competent, empathetic and helpful from start to end.

I was lucky to be serviced by Nick and Neil…thanks so much!