A class above other supermarkets dealing with travel money. Lovely surroundings, pleasant and helpful staff. If the money is upstairs in main office, no worries have a nice cup of coffee in the cafe u... Toon meer
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Lees wat reviewers zeggen
The partner that helped us was friendly, courteous, respectful & professional &thus meant we had no problems at all. Just wish NewDay, who look after the John Lewis card, were this respectful.... Toon meer
Bedrijf heeft geantwoord
It is always easy and pleasurable purchasing foreign currency at John Lewis; I shall be sorry to see the in-store service disappear. I have always found the staff to be friendly, helpful and knowle... Toon meer
Bedrijf heeft geantwoord
I required some euros and John Lewis was offering the most competitive rate. I ordered online for click and collect and the process was easy and user friendly. Upon collection, the euro came in... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Contactgegevens
Verenigd Koninkrijk
- johnlewismoney.com
4,5
Uitstekend
18K reviews
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I am very happy for this card.
18 juli 2026
Antwoord van John Lewis Money
We're so happy to hear that you are pleased with your card! We appreciate your positive feedback! ^Steph
Not great so far
Not great so far. Signed up due to the offer of a £50 Waitrose gift card worth of points and haven’t had much clarity on how to claim this.
Wanted to use the card for some higher value purchases to take advantage of the double points bonus, but the card got immediately blocked when trying to buy holiday flights.
The app didn’t ask whether the transaction was legitimate which I would’ve told them it was.
Helpline is still a phone line which was closed when my card got fraud blocked and I needed assistance.
Probably won’t use again.
18 juli 2026
Antwoord van John Lewis Money
Hi Sean, we appreciate you sharing your feedback regarding your recent experience. We are sorry to hear about the difficulties you encountered with the Waitrose gift card claim process and the blocking of your card during your flight purchase.
We understand how frustrating it must have been to have your transaction declined, especially when you intended to utilise the double points bonus.
As this is a regulated product, for you to discuss this further please reach out to our Partnership Card team here: https://www.johnlewismoney.com/partnership-credit-card/contact-us ^Steph
Antwoord van John Lewis Money
Thanks for the 5 star review Mirela. We really appreciate your kind feedback. ^Trish
It was quick and easy and the interest…
It was quick and easy and the interest free period is great
17 juli 2026
Antwoord van John Lewis Money
Thanks for taking the time to share your review. We're so glad our quick process and interest-free period were beneficial for you. We really appreciate your positive feedback! ^Trish
Great package easy to understand!
I follow my credit score via several websites and JLCC flagged as a service that was suitable for me. The application and response was very straightforward and terms and conditions of the credit agreement very easy to understand. Thank you!
17 juli 2026
Antwoord van John Lewis Money
Thank you for the great review. We're so happy to hear that our service was suitable for your needs and that you found our application process and terms straightforward and easy to understand. We truly appreciate your positive feedback!^Trish
Good communication
I was kept informed of the progress of my application at regular intervals until the card arrived. An email led me to download the app. The app is easy to use with straightforward instructions at every stage.
17 juli 2026
Antwoord van John Lewis Money
Thank you Eileen. We're delighted you had a positive experience with our application process and the ease of using our app. We really appreciate you sharing your feedback! ^Trish
Easy and accessible service
Easy and accessible service, delivered promptly to your chosen store.
19 juli 2026
Review zonder uitnodiging
Antwoord van John Lewis Money
Hi there Tony, pleased you find the service easy with prompt delivery to your chosen collection point. Thanks for choosing to use our service. ^Alan
Antwoord van John Lewis Money
Hello Pedro, appreciate your feedback and custom. We hope to see you again. ^Alan
Good service but received repeated…
Good service but received repeated emails claiming - incorrectly - that I had not collected currency and threatening cancellation of my order.
19 juli 2026
Antwoord van John Lewis Money
Hello, thanks for using our Travel Money service. Apologies for any confusion regarding the collection of your currency. ^Alan
Great all round travel service
I was in John Lewis selecting a suitcase for my forthcoming holiday. I had good service and advice from the sales person who also asked where I was going to. Having found out it was Japan they reminded me that a small amount of cash will be needed for the transit systems etc. They pointed out that I could collect it from the first floor Bureau de Change. I went there and found more helpful staff and bought my Yen. Great service all round from JL staff. One question remains - why is the store layout such that the travel agent, travel needs (suitcases, sun creams, power adaptors and perhaps swimwear etc) and foreign currency are not next to each other?
19 juli 2026
Antwoord van John Lewis Money
Hi Andrew, thanks for sharing your feedback following your recent visit to one of our stores.
It's great that the selling Partner took such an interest in your needs, helping you with advice on currency requirements.
We hope you enjoy your holiday, thanks again for your constructive comments. ^Alan
Antwoord van John Lewis Money
Hello Akua, thanks, we're delighted you feel this way. ^Alan
Helpful cashier and swift service
18 juli 2026
Antwoord van John Lewis Money
Hello, thanks for the positive feedback, it's great to read of the service you received. ^Alan
Antwoord van John Lewis Money
Hello, thanks for using our service. We look forward to seeing you again. ^Alan
Easy to order online as I was in John’s… yes
Easy to order online as I was in John’s Lewis store Stratford London, come across this 1970’s style fabric sofa, was kept up when it would be delivered and staff very friendly with phone calls to say they are on the way, thank you, the only issue was not with John Lewis staff just the issue was the card..
14 juli 2026
Antwoord van John Lewis Money
Hello, thanks for shopping with us, we hope you are happy with your new sofa. Should you need to discuss any concerns regarding your Partnership Card the team will be happy to speak with you via livechat on the app. ^Alan
So far so good but surprised that I…
So far so good but surprised that I could not use it on line at Boots to use PayPal or Applepay.
14 juli 2026
Antwoord van John Lewis Money
Hello Helen, thanks for sharing your feedback. We'll share your comments with the relevant team. ^Alan
Very easy ordered on line
Very easy ordered on line, communication excellent, picked up from local Waitrose , have used service before and will continue to do so
17 juli 2026
Antwoord van John Lewis Money
Hi Jane, it's wonderful to hear that you found the online ordering process easy and the communication excellent. We're so pleased you had a great experience picking up from Waitrose and that you plan to use our service again! ^Alan
Very poor rates in store compared with…
Very poor rates in store compared with ordering online.
17 juli 2026
Antwoord van John Lewis Money
Hello Mandy, the rates on some currencies at our Bureau de Change desks may differ from those found online. In store we offer tiered rates which differ depending on how much you choose to spend. We're sorry to read you've been left disappointed. ^Alan
Very afficiant helpfull if in trouble
Very afficiant and helpful if you have any quieries
14 juli 2026
Antwoord van John Lewis Money
Hello Brian, we're pleased everything is to your liking. Thanks for using our services. ^Alan
Highly Recommend John Lewis Money Travel Money
Purchasing my travel money from John Lewis Money was a smooth and hassle-free experience. The exchange rates were competitive, the ordering process was straightforward, and my currency was ready exactly as promised.
The staff were friendly, professional, and efficient, making the collection process quick and easy. I also appreciated the clear communication throughout, which gave me confidence that everything had been taken care of.
Excellent service from start to finish. I would definitely use John Lewis Money Travel Money again and highly recommend it to anyone looking for a reliable and convenient travel currency service.
17 juli 2026
Antwoord van John Lewis Money
Hello, thanks so much for your fabulous feedback on our Travel Money service. We're delighted to know that you were so impressed at each stage of the process.
We look forward to receiving further custom from you and thankyou for your recommendation. ^Alan
On three consecutive occasions
On three consecutive occasions, Emma at Peter Jones has seen my wife and me through repeated difficulties with our respective Banks, showing endless patience, ingenuity and good humour. She is a huge asset to the store.
17 juli 2026
Antwoord van John Lewis Money
Hi Bryan, thanks for your lovely comment. It's great to read of the help that Emma has provided you and your wife. I've shared your feedback to make Emma aware of your appreciation. ^Alan
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