I spent £69.95 having an expensive suede jacket cleaned. It was sent to a specialist service provider. There was nothing special about the service at all. The colour of the jacket had changed dramatic... Toon meer
Bedrijf heeft geantwoord
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I got a watermark on my wedding dress 3 days before my wedding and Manish was a lifesaver. Had such a calm demeanour when I called panicking. Told me to bring it in right away and just steamed it out!... Toon meer
Bedrijf heeft geantwoord
2 Star at the moment, as they are cleaning for 2nd time FOC. Took 3 piece suit in on Saturday to be dry cleaned, the suit had been worn once for prom, had a few little stains which I pointed out w... Toon meer
Bedrijf heeft geantwoord
Jo in the Alton branch did a great job on a stain on a quilt which had resisted the first dry cleaning attempt. She phoned me personally to explain what she had done and I am honestly so pleased with... Toon meer
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2,9
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Exceptional Service
Sandiacre Store (Timpsons)
I went in for a couple of watch batteries. While Stephen was fitting them we had a really nice conversation. He was so helpful with advice about the watches and measuring them for future strap replacements. These days when lots of transactions are automated and online it's so nice to get old-fashioned (although Stephen was a young guy) style shopkeeper attention! I find staff are alway really nice in Timpsons/ Johnsons!
13 juni 2025
Review zonder uitnodiging
Antwoord van Johnson Cleaners
Hi,
Thank you for sharing your lovely experience at our Sandiacre store! We’re glad Stephen could help and make your visit enjoyable. We’ll be sure to pass on your kind words to him.
It’s great to hear you appreciate the personal touch — that’s what we aim for!
Thanks for choosing Timpson!
This is a brilliant place to take your…
This is a brilliant place to take your things, even filthy boiler suits! all 3 ladies I have met here are absolutely amazing and they are so lovely. Will be using this place in future for definite. Xx
12 juni 2025
Review zonder uitnodiging
Antwoord van Johnson Cleaners
Thank you so much for your wonderful feedback! We’re delighted to hear that our team has provided you with such great service — even for the toughest jobs like boiler suits!
We look forward to helping you again in the future. Thanks for choosing us!
Put 6 pairs trousers to be altered…
Put 6 pairs trousers to be altered payed good money to be done 2 out of six not been touched and assistant adamant been done funny how other 4 pairs are 6 inches shorter which is correct length ,won't be using shop again absolutely shocking and ripped off by £36 avoid ,certainly need training to how to speak to customers
2 juni 2025
Review zonder uitnodiging
Antwoord van Johnson Cleaners
Hi,
Thank you for your feedback. We’re very sorry to hear about your experience and understand your frustration with the alterations. This is not the standard of service we aim to provide.
Please contact us at customer.support@timpson.com with your details so we can investigate this matter and work towards a resolution. Your satisfaction is important to us.
Paula was amazing with me trying to…
Paula was amazing with me trying to print some pictures off, easy to talk to and have had a laugh with her! Defo brilliant and Johnson should be proud to have her as their staff member
6 juni 2025
Review zonder uitnodiging
Antwoord van Johnson Cleaners
Thank you so much for your lovely feedback! We’re thrilled to hear Paula made your visit enjoyable and helped with your pictures. We’ll be sure to pass on your kind words to her and the team at Johnson. Glad you had a laugh too!
Tracey
Tracey, the lady in charge, could not have been more helpful.
Friendly service and assistance makes all the difference.
5 juni 2025
Review zonder uitnodiging
Antwoord van Johnson Cleaners
Thank you so much for your kind words!
We’re delighted to hear that Tracey gave you such helpful and friendly service – we completely agree that it makes all the difference. We’ll be sure to pass your lovely feedback on to her.
Thanks again for taking the time to share your experience!
Wendy is always so welcoming and…
Wendy is always so welcoming and accommodating even though she is on her own most days and must have so much to do.
Nothing is too much trouble and she does a great job each and every time I visit.
Today I popped in to have 2 shirts pressed and they were beautifully done and ready within an hour ... thank you Wendy
5 juni 2025
Review zonder uitnodiging
Antwoord van Johnson Cleaners
Thank you so much for your wonderful feedback! We’re delighted to hear that Wendy is always welcoming and accommodating, even when working solo. We’ll make sure she knows how much you appreciate her hard work.
We’re glad your shirts were beautifully pressed and ready quickly. Thanks again for sharing your experience, and we look forward to welcoming you back soon!
Kim was spot on
Kim was spot on, and the large photo i had printed and framed was mega!
31 mei 2025
Review zonder uitnodiging
Antwoord van Johnson Cleaners
Thanks so much for your great feedback!
We’re thrilled to hear that Kim was spot on and that you loved your framed photo. We’ll be sure to pass on your kind words to her!
Thanks again for choosing Timpson!
Johnsons Dry Cleaners
I took 12 items to the dry cleaning service at the Glasgow Buchanan Galleries John Lewis location. When I got them back, 9 of the items still had visible stains and looked as though they hadn’t been cleaned at all. I returned them to be redone, but they came back with the stains still there—and one pair of trousers even had the stitching come undone. In the end, I had to use Vanish gel and a scrub brush to clean the items myself. The staff at John Lewis were very pleasant, but as a student, I was disappointed to spend so much money on a service I ended up having to do myself.
30 mei 2025
Review zonder uitnodiging
Antwoord van Johnson Cleaners
Thank you for your feedback, and we're really sorry to hear about your disappointing experience at our dry cleaning service in Glasgow Buchanan Galleries.
While we're pleased to hear the staff were pleasant, the results clearly didn’t reflect the level of care we aim to deliver. Please get in touch with us at customer.support@timpson.com so we can look into this further and see how we can put things right.
Thanks again for taking the time to let us know.
Jobsworth !!
I went into Sainsbury’s in woolton , Liverpool to get a battery for my car key, couldn’t find the battery so when I was walking out I noticed that Johnson’s do car key batteries so went over with my already opened key to fit the battery ( had opened it to check which battery I needed) so woman behind the desk flipped my battery out to see the number… put the old battery back in and gave me a new battery (£5)
I tried to get my battery out of key and it wouldnt come out so asked the lady to just flip it out for me with her tool with the response “ if I do the it’ll cost a lot of money “ 🤦🏻♀️ absolutely gobsmacked … won’t be going there ever again !!
29 mei 2025
Review zonder uitnodiging
Antwoord van Johnson Cleaners
Hi,
Thanks for your feedback, and we're really sorry to hear about your experience at our Woolton branch.
It’s disappointing to know you didn’t get the help you needed with your car key battery. We always aim to be helpful and make things easier, not harder, so we understand your frustration.
We’ll pass this on to the team to make sure it’s looked into, and we’re sorry again for the inconvenience.
If you'd like to chat more about it, feel free to contact us at customer.support@timpson.com.
Appalling service - couldn’t care less
My husband put in an expensive velvet dress to the Straiton Edinburgh branch. On checking the dress the woman pointed out some stains and that the hem was down. My husband agreed these and paid for a dry clean and for the hem to be put up. On getting the dress back there was a clear iron mark on the back of it. On returning it was denied that an iron had been anywhere near the dress. Latterly one of the ladies in the shop admitted that a trainee had worked on the dress but had been closely supervised. The impression my husband got was that they couldn’t do anything to help and frankly they couldn’t have cared less. Asked that we wait for the woman who took the dress in to be back at work. Given the intransigence experienced, there was no point to that. People in these jobs should care about people having a great service, they don’t. Avoid this firm if you can. We certainly won’t be back. Disgraceful service.
28 mei 2025
Review zonder uitnodiging
Antwoord van Johnson Cleaners
Hi,
Thank you for your review, and we’re very sorry to hear about your experience at our Straiton, Edinburgh branch.
We understand how disappointing it must have been to receive your dress back with an issue, and we’re especially sorry that you didn’t feel properly supported when raising your concerns. That’s not the level of care or service we aim to provide.
We’ve passed your feedback on to the team to review, and we’d really like the chance to make this right. Please feel free to contact us at customer.support@timpson.com so we can look into it further.
Best cleaners in Edinburgh
A great cleaners, and what an absolutely lovely team. Lynn and Jill always have a warm welcome and a smile for their customers and always go above and beyond with their service, that’s why I come back again and again.
18 mei 2025
Review zonder uitnodiging
Antwoord van Johnson Cleaners
Thank you so much for your kind words! We're delighted to hear that Lynn and Jill provide such a warm and welcoming service. We'll be sure to pass on your lovely feedback—they’ll be thrilled! Thanks for being a loyal customer.
Do not ever use their service
Do not ever use their service. They will blame customers for their own mistakes and ruin your clothes. Unfortunately my clothes can not be bought again as their were limited edition. Don’t EVER use them. Especially as a regular customer I feel really sad to not get any refund, when they have made the mistake.
12 mei 2025
Review zonder uitnodiging
Antwoord van Johnson Cleaners
We're very sorry to hear about your experience and the damage to your limited edition clothes. This is not the standard of service we strive to provide. Please contact us directly at customer.support@timpson.com with your details so we can investigate this matter and work towards a resolution. Your feedback is important to us, and we want to make things right.
Brilliant neat job and the people were lovely and explained everything
I popped into the Lancaster Johnsons in the Asda store.
Lovely girl behind the counter.
Wanted a zip put in my work pants.
They were very helpful and explained what they would be doing. When it would be ready and thd price.
The material on my pants was tricky. But they did an amazing job. On time
Will be going back again.i have told my friends to go there.
Thankyou.
17 april 2025
Review zonder uitnodiging
Antwoord van Johnson Cleaners
Thank you so much for your kind words! We're so pleased to hear you had a great experience at our Lancaster branch in the Asda store.
It’s lovely to know our team was helpful, explained everything clearly, and delivered quality work on your work pants—especially with the tricky material! We’ll be sure to pass your feedback on to the colleague who assisted you.
We really appreciate you recommending us to your friends, and we look forward to welcoming you back soon.
When to the cleaners to get out a stain…
When to the cleaners to get out a stain on my coat but they couldnt get it out.instead i when to the shop and got vanish stain remover which done the job so i waisted money going there wont again in a hurry.
21 april 2025
Review zonder uitnodiging
Antwoord van Johnson Cleaners
Thank you for your feedback. We're sorry to hear that we couldn't remove the stain from your coat and that you were disappointed with the service.
Some stains can be very difficult to treat without damaging the fabric, but we’re glad to hear you were able to get it out in the end. We understand your frustration and appreciate you sharing your experience.
If you’d like to speak with us further, we’re always here to help.
I would like to say my Gucci clutch bag…
I would like to say my Gucci clutch bag was cleaned by the handbag Hub and it came back fantastic and returned to me in a lovely dust bag also. The costumer care lady Sarah Was simply fantastic as were the Hub team I highly recommended taking your high end bags five star ⭐️ service.
9 mei 2025
Review zonder uitnodiging
Antwoord van Johnson Cleaners
Thank you so much for your wonderful feedback! We're absolutely thrilled to hear that you were happy with the results of your Gucci clutch cleaning.
Sarah and the rest of our team will be delighted to know their efforts made such a positive impression. We take great pride in treating every item with the care and attention it deserves, and your kind words truly mean the world to us.
Thank you again for your trust and for recommending us!
A big Thankyou
I would like to thank the young man, in Johnson’s Newcastle under Lyme, on Friday 11th of April, who helped me to print off my photos . He was patient and kind, a pleasure to talk to him. Please pass on my thanks . Linda
11 april 2025
Review zonder uitnodiging
Antwoord van Johnson Cleaners
Hi Linda,
Thank you so much for taking the time to leave such a kind message! We're absolutely delighted to hear that the young man at our Johnson’s Newcastle-under-Lyme store provided you with patient, helpful service. It’s always lovely to know when a colleague has made a positive impact, and we’ll be sure to pass your thanks on to him directly.
Your feedback means a lot — and we hope to welcome you back again soon!
WORST DRYCLEANERS EVER
WORST DRYCLEANERS EVER, DO NOT GO, AVOID AT ALL COSTS. Brought my Burberry suede jacket and ballgown worth over £400 to be cleaned and both came back ruined with marks on the jacket and the zip broken, and the dye having been made to run on the dress. They did not give me a refund even for the "cleaning service" and suggested I take it up with customer care, having produced a supposed report which claimed it wasn't their fault with dubious reasoning. Customer "care" then refused to give any compensation despite evidence from the manufacturers that both products were up to manufacturing standards, and said they would only give a refund with a report from one specific third party dry-cleaning analysers which would cost over £250, evidently to deter people from making claims. Shocking cleaning service provided and even more appalling customer service, save your money and your clothes and go to a respectable company.
15 maart 2025
Review zonder uitnodiging
Antwoord van Johnson Cleaners
Hi Isabel, we're truly sorry to hear about your experience and understand how frustrating this must be for you. We take pride in the quality of our services, and it’s clear we fell short in this case. Please get in touch with us directly so we can investigate this matter further and work toward a resolution. Your feedback is valuable, and we would like to make this right.
Excellent service duvet cleaning…
Excellent service duvet cleaning turnaround in less than 6 hours. Staff friendly and helpful
5 april 2025
Review zonder uitnodiging
Antwoord van Johnson Cleaners
Thank you so much for taking the time to share your lovely feedback!
We're delighted to hear that you received excellent service and such a speedy turnaround for your duvet cleaning—less than 6 hours is pretty impressive! It's also great to know our team was friendly and helpful during your visit.
We’ll make sure your kind words are passed on to the team—they’ll really appreciate it.
Looking forward to seeing you again soon!
Great Service & very friendly staff
Great Service & very friendly staff, it’s very close for me as I live locally, Jenny & Ellen are always on hand to offer advice on specialised items 😊
1 april 2025
Review zonder uitnodiging
Antwoord van Johnson Cleaners
Hi there! 😊
Thank you for your great review! We’re so glad to hear that Jenny and Ellen provided friendly and helpful service. It’s wonderful that our store is so convenient for you! We look forward to welcoming you again soon. 😊✨
Littleover Burton Road branch
Littleover Burton Road branch. Always have great service here. Many thanks to Sue and Jenny. Would especially like to thank Sue for her amazing gesture of kindness today. It has gone along way to restoring my faith in humanity.
31 maart 2025
Review zonder uitnodiging
Antwoord van Johnson Cleaners
Hi Taj,
Thank you so much for sharing your experience! We’re delighted to hear that you’ve consistently received great service at our Littleover Burton Road branch. We’re especially pleased that Sue’s thoughtful gesture had such a positive impact on you. Acts of kindness really do make all the difference, and we’ll be sure to pass along your thanks to both Sue and Jenny.
We truly appreciate your support and look forward to welcoming you back in the future.
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