Joyofsweets Reviews 

Do not buy from this company!
I placed order a week ago and still has not delivered and no replies to the email customer service.
I would appreciate an update rather than multiple emails ignored.
I am now waiting to raise dispute with the bank so I can get a refund. But absolute shambles you try to support small businesses but this is what you end up with!
Wanted the order for a birthday party so frustrating that I have to order from somewhere else now at last minute

8th Aug update
Received my order 28th July - 11 days after my order was placed!! Pretty ridiculous I guess the sweets were being handmade ! Subsequently two packets of sweets were missing from the order. At this point it’s not shocking at all. Wrote to complain about this on 31st July -and 8 days later my emails still being ignored.

DO NOT BUY FROM THIS COMPANY!!!

There are many other companies selling sweets so try your luck with another company but this one is just rubbish !!!

Response to your reply- your internal checks and communication simply fail as you don’t respond to emails as per all the other reviews here! I’m not the only one complaining !

Great choice, great value, love that they have even more options especially some swedish sweets! Delivery is usually a little slower but received my order within a week this time. All round - excellent! Thank you!

Zero customer service! Was told last Friday they were dispatched but by Monday the courier didn't have them reached out and was told they missed the deadline Friday?! But okay Monday afternoon/ Tuesday something about power supply issues again can't be helped. But then told they would be shipped Thursday because they went to the beach Wednesday or something well Thursday has now been and gone and shock horror courier still doesn't have the parcel!! So been sat god knows where for a week in this heat?! Have requested a refund but no such luck or even a reply nothing. Were needed for my trip tomorrow as I leave Friday morning! So no refund and no delivery will have to open a dispute with my bank. Waited 10days for an order and entire week of the sweets sat in a box baking in the heat! No thanks.

I know il get the standard ‘ contact us at hello@joyofsweets’ but that is a waste of time! Order not arrived, been emailing for last two weeks had one reply saying they couldn’t locate my email address yet I’ve sent order number and details in several occasions which have been ignored, no not order , it won’t arrive and bloody good luck getting a refund

To be fair they don't even deserve a star I placed an order 20th June and got email on 25th June saying dispatched and evri are still waiting for parcel I emailed joy of sweets on 28th of June they replied it takes 2 to 5 working days from 21st to 25th is 5 days and it's July 4th and still no update clearly someone doesn't know how to run a business I rather cancel my order and they can stick the sweets up they backsides

Set emails still no reply my order is about 3 weeks
It says your order is on its way
That was on the 2nd June

My husband purchased from here 26th may its now 1st July and still no delivery he's emailed numerous times they only replied once saying they had not received any other emails they asked if he wanted a replacement or refund to which he asked for replacement then again no communication no replacement but when he left a negative comment on Facebook they emailed asking why he left negative comment when we had received a replacement. I don't believe they ever even sent out the 1st lot as evri never even received from sender. Avoid buy elsewhere.

Have been waiting seven weeks for order no response from company

Ordered custom sweets on 10th June for an event 21st June in plenty of time. Order was not dispatched until 17th. Order has still not arrived.....status is 'proceeding to carrier' and has been since 17th..... Ive contacted the courier they confirmed the parcel is still with you. I had to buy sweets from another company instead for the event. So im double my money out of pocket..... I've chased you 3 times....no response. I want my money back DO NOT ORDER FROM THIS COMPANY. 😡😤🤬 WORST CS EVER. I'll be sure to spread the word.

I have used this company before around Xmas and the delivery was quite delayed I thought I would give them another go. I ordered on the 10th June for a birthday present on the 1st July and they have still NOT BEEN SENT. I have sent multiple emails a few have been replied to and a few just ignored. Product good if you actually get it but delivery very very slow. I won’t use them again as they are not reliable enough.

I wish I had seen this page before I ordered, it's been 15 days and I have still not received my purchase, to add insult to injury they charged me £5 for the worlds slowest delivery, avoid this company like the plague, you will only be left disappointed, I would give 0 stars if I could.

The delivery time and communication is a joke. I emailed twice and they said I hadn't. I've messaged them also. I ordered on the 10th June and still nothing!! DO NOT ORDER I wish I'd looked on here first 😡

**update following reply. I did already do this and you didn't reply**

I wouldn't advise ordering from this company

Really disappointing service. Still waiting for my order and when you chase they just update the tracking info to say it's been sent. Evri have been expecting it for 4 days now. I ordered for a birthday gift for 5th July thinking I had plenty of time. Should have read the reviews on here! £20 spent with no products

I placed an order almost 2 weeks ago, said 2-5 days delivery. Been in contact and no response from the company after asking for my order number...even after emailing again! Upon looking at the reviews I wish I hadn't bothered! £30 down the drain thanks to this company.

I ordered a full pub card of Smith's Bacon Fries from this company, I had to throw half of them away due to the side of the bag seals being split. There were even oily fingerprints on the back of the card when I first opened the package, showing it had been obviously oily when packaged up for postage. Won't be buying from this company again.
EDIT - - The order number was #14688, date ordered was 03/12/24

Updated response: to clarify why you are confused:-

I can't see an automated email from you, not even in my junk regarding the 48 hours response time. I actually emailed you on Monday 16th June, Thursday 19th and Saturday 21st June.
You replied on Saturday 21st June so even by your own admission of 48 hours, you exceeded this.

Your delivery method says 2-5 days. Not dispatch within 5 days so this needs to be clearer.

And frankly, 13 days (10 business days)....and still counting...is just ridiculous. You are not up front about delivery. I needed these for an event and I had to re-order elsewhere.

Tracking is also very poor as it still says with sender.

No delivery of sweets, no communication, no tracking details. There is no joy in using this company whatsoever try the many others out there that aren’t a con.
I see they reply to reviews so just add, I haven’t once had a response to an email I sent.

Still no order, it has been weeks since the order, sent emails no response. Blatant ignorance. This is one of the worse cases of bad customer service I have come across and I have spent over 20 years in customer services.

Wish I’d seen trustpilot before I ordered. Slow delivery, tracking system doesn’t work and no responses when I chased this up.

Order arrived but wrong items in the custom pic’n’mix. Instant response on email this time, but no apology, said what I ordered was out of stock and what I received was a “suitable substitute” (it wasn’t, it was a premium sweet replaced with the cheapest possible alternative) the out of stock item is still available online even though they know they can’t fulfil these orders.

Also the classic sweets are most definitely cheap versions, so you do get what you pay for. Personally I won’t be using this company again. I’d rather pay more and get higher quality products (or at the very least, the items I paid for!) good customer service and quick delivery.

Edited to add following not only a tiktok showing details of my order and saying everything I’ve said is utter bulls**t, I’ve also received multiple unprofessional emails from the director telling me he’s reporting my review as it’s “fictional” (more professional than bulls**t I’ll give him that). I’ve now changed my review to 1 star following all this. Nowhere have you addressed the main issue.

You still have the out of stock items on your website, because of this error, I brought an item you don’t even have access to. You haven’t acknowledged your mistake or even made the amendment to your website stock. This is misrepresentation and you shouldn’t be able to cover yourselves repeatedly by sending out worse alternatives to what people have ordered from you.

The delivery was slow, and I emailed you because the tracking you sent didn’t work. You ignored my email for 3 business days but have been very quick to respond on here because now it’s affecting your image. Seems like it’s common practice that you send out “your item has shipped” emails when that’s not actually the case. Hence every customer having the same issue that they can’t track their orders because you haven’t sent them!! If you’re having to work 60-70 hours a week as you kindly explained in your email (and TikTok), and there are still constant mistakes, an inbox of emails being ignored and multiple unhappy customers as trustpilot dictates, perhaps you should be addressing how your business is run.

Every bit of correspondence from you and your team has been blunt. Not once has anyone acknowledged the error or tried to ensure customer satisfaction. That’s the problem. And that’s why I wouldn’t trust to order from your business neither would I recommend you. My review is accurate. Maybe you should be updating the stock on your website and responding to your customers emails rather than responding to reviews.

Didn't receive my order

I have tried to contact Joy of Sweets several times and had nothing in reply. £30 order was never received, yet still getting marketing emails on a weekly basis

I have used this company twice now and am really pleased with choice and value for money but their delivery times leave a lot to be desired, I ordered my sweets on the 24th May ( which was a bank holiday so understood it wouldn't be processed straight away ) and they have only just been delivered 13th June, i did get in touch about the delay and received a reply very quickly but if you are ordering just be prepared for a long wait.