Joyofsweets Reviews 284

I cannot fault this company at all. Placed a last minute order for my daughter’s 13th birthday party. They could not have been more helpful! Posted in 24 hours & everything was there as ordered. Exceptional customer service throughout & communication was spot on as well. Highly recommended & would definitely use again! Thank you so much

Zero Stars!

Order was confirmed on 29th March and it’s now 24th April and no delivery/update. I’ve emailed so many times, filled out their ‘contact us’ form on their website and messaged on social media, all with no response. Everytime I track my order it says they haven’t sent it yet. Awful customer service, do not buy.

I am not one to complain or leave a review but … Literally the worst company I’ve ever ordered from.
Order took 5 weeks to arrive, multiple methods of communication were tried. Eventually got a reply asking if I want a replacement or a refund.

I was very specific and said that if any of the sweets I ordered were out of stock then I would like a refund.

I got no response to this but a replacement order was sent out … with many missing sweets despite my request.

Extremely disappointed and would urge everyone to look elsewhere! Why order from a company with so many awful reviews? They need to stop taking orders while they sort out these reoccurring issues

Ordered goods on 19/3
Label created on 24/3
Still waiting for goods
I have messaged them and noted they were closed for Easter so waited until after the holidays. Eventually got a reply from David Milne (director) apologising and offering a replacement or refund. I thought great! replied to this email, asking for a refund and now not heard anything again despite further emails. Absolutely shocking! Do not use this company !

I ordered a 10kg bag of sweets, multiple weeks had gone by without the order even being shipped to the courier, i contacted joy
of sweets through tiktok shop two times, both times they didn’t even support and all they said was “your parcel was shipped”, which it hadn’t been. Almost a month had then gone by so i tried contacting them again, however this time they didn’t even respond to my message and just cancelled the order without any notice.

Never dispatched, ignored my messages!

Sweets never dispatched, no answer to emails. I ended up leaving a Facebook message and they finally replied, after a discussion I got a full refund. They did expect me to wait until almost a month had passed to see if it turned up, once I said it was food and wouldn't accept it after that length of time I was offered a refund.
It's a shame as I've used them before, but after this I (and my family ) will never use them again.

Missing part of order, emailed several times with no response. The company obviously not bothered. Will not use again wouldn't recommend to anyone. Will have to report to paypal to get a refund

Never received order. Seller said they had been collected by Tiktok collection ie Evri, every said it was waiting to be sent my seller. Waited 2 weeks and still no sweets.

I've ordered from here multiple times last year and not had any major issues (occasionally a longer than anticipated delivery but nothing major).

I love the huge selection and the prices are very reasonable, hence why I have usually ordered my sweets from here.

However, this will likely change as when I received my most recent order (received on 14th march, ordered about 10 days before this). I received the complete wrong order.

I emailed the company literally as soon as I had opened the box and realised it was wrong... then emailed again 5 days later, then used their website contact form, then emailed again, and then the website form AND then contacted them multiple times on Instagram. Not one reply.

I ordered sweets from here in the hope of making easter themed sweet bags for the children in my family.
I received black and white sweets, random flavours of fudge and other sweets which are the total opposite of Easter and spring. I've had to re-buy elsewhere so i've spent double.

I feel like leaving a bad review is the only way I would get any sort of response/customer service which is such a shame.

I have been waiting for my parcel I ordered on Friday 13th
Still not got it it was for my friend birthday it is to late

Don’t bother ordering from here, am still waiting for my order to be despatched, it still hasn’t and it’s been a week now, if I don’t hear anything by tomorrow nor does it get despatched then I am gonna retract my payment and will not be ordering from them again

Took my money and 6 weeks later still haven’t received them. They ignored all my messages.

Terrible customer service. I have ordered £25 worth of sweets which it says will take 3-5 working days to arrive. After waiting the 5 working days nothing arrived. I contacted support who ignored me I waited the 48 hours for a response and then another 48 and with 3 more email to them I got a response with tracking which they haven’t even sent out yet. I also contacted the company through social media where the man was rude and acting like it was not his issue at all and why am I bothering him. Definitely would never order from here again. Wish I looked at the reviews before as it does seem like a very poorly run company. If you are thinking about ordering from here go to anywhere else they have the same prices and actually care about customers.

Have spoke to the owner and have received a full refund he did do all he could to get this refund as they responded after it had been sent but recalled the order for me. Seems like a nice guy probably just over worked and needs to get a new customer service team as they seem like they are the issue not him. There was some back and forth but over all he helped me get the outcome I wanted and I appreciate it.

Zero stars - ordered 21 February as a surprise extra gift for my dads 85th birthday on 28th Feb. I had chased them for an update which was responded with… Hello Emma,

We do have a 5 working day processing time on all orders, unfortunately we've also been closed.ost of this week, due to a bereavement.

Thank you
Jennifer
Joyofsweets.com
Customer Services

However on 02 March I replied to them the following : am so sorry to hear that. However an update would of been appreciated- I have been emailed by yourselves to confirm delivery however I still not have received my order. Do you want me to cancel and purchase elsewhere - I don’t wish to sound ungrateful under your circumstances however an update would of been appreciated and your customers notified - also just to clarify I have not received the order still. These are a gift for my fathers birthday who turned 85 on the 28th February. Shame really - it’s now 06 March no reply - no parcel … I’ve applied chargeback. I appreciate unforeseen circumstances happen- however a tracking label was printed in 21 Feb for Evri and update it’s still with the sender. I wish I read reviews- just wasting everyone’s time!!

I know this company very well and have had many orders from them, would just like to say that their sweets are very nice, with a great selection of choice and good value.

I know that some customers me too, were having issues with delivery but I can rest assure you, you will receive them, it's just a technical fault they were experiencing.

That's why I am going to carry on ordering their lovely sweets, and stay SWEET!

I have previously left a review as my order hadn't been dispatched after 2 weeks. Following that I received an email from the company owner claiming they had emailed me twice previously about one of the items on my order. I did not receive those emails but did receive the one asking me to remove my review. Make of that what you will.

I then received a dispatch email on the 24th Feb, but now a week later the tracking STILL says it's with the sender. Now 3 weeks after I ordered, no sign of the sweets arriving and no response to emails/contact form on the website.

Ordered 2 1KG create your own pick 'n' mix bags, a 250g create your own pick 'n' mix bag and some Turkish Delight. So impressed with the price, especially with the variety of sweets on offer. Delivery was longer than stated but that didn't bother me as this is a small business, and I'd much rather support a small business

Joy of Sweets

I’m really disappointed with my most recent order. The delivery was fast although a few things have changed. I ordered from Joy of Sweets last year and everything was fantastic, which is why I came back and had previously recommended them to others.

Unfortunately, this time the quality just isn’t there. The sweets are extremely hard and noticeably lacking flavour, which makes me wonder if suppliers have changed. I specifically placed the order for the strawberry bricks, only to find they were missing from my delivery I wasn’t informed they were out of stock, nor was I refunded for them.

It’s a real shame because this used to be a place I trusted and happily recommended, but based on this experience I don’t feel the quality or service matches what it once was.

Been 2 weeks since I ordered. No sign of the sweets even though they claim dispatch between 3-5 working days. Emailed twice with no response. Poor service.