JS Law Reviews 

We completed roughly 4 and a half months after instructing, as first-time buyers with no onward chain. They got the job done, so objectively it was fine.

However, our conveyancer, Tavleen Kaur, was astoundingly uncommunicative. One of our emails took a full month to be responded to, after several follow-ups attempting to get a response. No information was seemingly ever given voluntarily, and any questions or attempts to gauge what was happening were either vaguely answered or never even addressed... If you get Tavleen as a conveyancer, be prepared to be incredibly in the dark about what's going on.

Halima made my experience great, she was fantastic from start to finish. There were many many hurdles in our sale and purchase, but (18 months after we had our offer accepted on our purchase) it all went through. Halima gets 5 stars, the 4 stars are for JS Law in general. The compliance team seem to be a stand alone company (I could be wrong about that) but they seemed a little bit disjointed compared to the rest of JS Law. But all in all a very good service, thank you! :)

Good company very good service

I honestly couldn't fault the service I received from Elya Findley at JS Law throughout the purchase of my house. Elya was fantastic from start to finish and handled everything extremely well.
There was unfortunately a delay in the chain, which was completely outside of Elya's control, but she was brilliant at keeping on top of things. She was constantly chasing the other parties, keeping me updated and doing everything she could to keep things moving towards completion.

I'd definitely recommend Elya and JS Law to anyone looking for a conveyancer. Fantastic service from start to finish — thank you for all your hard work!

Brilliant service, very easy and relaxed

Not all of JS laws staff are great, some where very poor, however if you get Katie Humphrey as your
conveyancer you are getting the best.
She had great communication skills, was willing to take the time and listen to your concerns, but the major plus she always answered her phone!

Communication ok. Completion occurred without any issues.

This is a company that does not answer their phones, and do not return calls when a message has been left.
They are not a SRA registered company and only two SRA registered solicitors.
Reviews on 'Reviews Solicitor' is damming.

Genuinely the worst customer service I have ever experienced.

I am currently 22 weeks into what should have been an 8 week conveyancing transaction for a chain free new build property. For months, I have regularly been unable to get hold of anyone. The phones constantly ring out, regardless of which number I call, and if I receive a response at all, it often arrives conveniently at 5pm when it’s too late to discuss anything.

Throughout this process, I have felt dismissed, ignored, and at times spoken to rudely. On what should have been exchange and completion day I was ignored all day then EMAILED at 4.55pm that there was a problem and it couldn’t go ahead, leaving me out of pocket and distraught. After that it got to the point where I made a 6 hour round trip to the office, only to sit in reception for FOUR HOURS while not a single person came down to speak to me. (I was told by other company staff that I was not the first client of theirs to do this) even after this they have continued to deliver below average service.

There are several other points but overall the level of client care has been absolutely shocking. I don’t regret many decisions in life, but choosing this firm is genuinely one of them. At this stage, having already paid my legal fees, I feel my hands are tied and I have completely lost confidence in the service I am receiving.

I sincerely hope anyone considering using this company thinks twice, because I wish I had now that I am emotionally exhausted.
My first house purchase should have been exciting, now it feels ruined.

*Update* 4 Weeks since I posted this. Still not in my flat. Conveyancer has finally sent me an email, two in fact, over the whole month. Both of these were once sentence long and told me nothing. My buyers solicitor and sellers solicitor are both pursuing legal action. (And it goes without saying that the response I got to my original review was literally the full extent on any interaction. I never heard from anyone)

Worst customer service I have ever received. TLDR Under no circumstance hire these people. Any other conveyancer at any other price would be better.

My conveyancer was terrible at getting in contact, sending over documents late, ignoring emails, and replying to voicemails days later, and it would always be voicemail as he never answered the phone. This caused my case to drag on excessively, I'm currently at six months for moving into an vacant property, with a first time buyer purchasing my house. Often It was quicker to just get in touch with the buyers solicitor to find out what was needed then my own. Things got so bad I filed a complaint, where they acknowledged that the communication had been terrible.

Then... nothing changed and in fact it got worse. The only times I would get communication were sporadic, one paragraph emails from my conveyancer. Clearly they took issue at me filing a complaint. As of currently writing this I was told three weeks ago that everything was ready and my conveyancer just needed to confirm the moving date. In those three weeks neither myself, the estate agent for my purchase, the estate agent for my sale, the solicitors for my buyer nor the solicitor representing my shared ownership company have managed to get hold of him. All five of us have been completely ghosted. In the last week I've resorted to trying to call multiple times a day, every day, to never get through or have my voice mails responded too once. The other parties state that they have been emailing daily, nothing. Utterly shocking. I even tried filing a second complaint, to which I got a response a week later stating someone would call me immediately to address this. That in turn was a week ago.

I've now filed with the Ombudsman, but given the timescale they work on that is not going to help for months so I guess in the meantime I just... sit here with my life on hold and hope they decide to do some work one day? If that doesn't sound like your idea of a good time, don't hire these people

Fantastic experience. As my replacement conveyancer, Kylie was helpful and proactive. The wheel on the app made everything clear and the progress easy to follow.

Used Js Law for my sale and purchase and they’ve been great throughout the whole process. Irfaan who dealt with my case was really helpful and always made himself contactable which was very reassuring.

Would definitely use again

Definitely a five star service so far.
Very happy with my caseworker/conveyancer Nadia. She's helpful, knowledgable and an absolute credit to the company.
She is personable, patient and knowledgable. No issues whatsoever. Excellent and a pleasure to deal with, which is important - given the stresses of moving home. Recommended!

I can't begin to express how appreciative me and my partner are for the work Faizah has done for us. She was supportive throughout the whole process, answering any and all questions I had. She was proactive when providing us updates and would keep us in the loop.

I have been told the worst part of the process when buying a house is the waiting and feeling like you have no updates. This wasn't the case for us because of Faizah.

Thank you for the support and your work. I couldn't have asked for a better person to help me through the process of buying my first home. X

I cannot recommend Joelle Pasala highly enough for anyone looking for an exceptional conveyancer. Joelle handled the sale of my property with absolute professionalism, efficiency, and care.

Throughout the entire process, Joelle kept me informed every step of the way, explaining everything clearly and responding to my questions promptly.

Joelle consistently went above and beyond to ensure everything progressed seamlessly, always acting in my best interests and making me feel confident that my property sale was in safe hands. Her dedication, knowledge, and friendly approach truly set her apart.

Although there were some teething issues at the beginning of the process with other conveyancers from JS Law, once Joelle was assigned to my case it all went smoothly. Therefore this review is specifically based on Joelle’s outstanding service.

I wholeheartedly recommend Joelle Pasala. Thank you for making the sale of my property such a positive and stress-free experience. It was an absolute pleasure working with you!

We are first time buyers and Ruby has been nothing but amazing all the way through, taking her time to explain everything and making sure we understand every step highly recommended

Excellent communication and fast responses from the case workers highly recommended , reasonable prices

Poor communication, difficult to get in contact with our conveyancer, received multiple automated emails saying we haven’t completed documents when we have sent them multiple times. I had rang 6 times today, left two answerphone messages, emailed and still haven’t received any contact. Estate agents involved are also having difficulty contacting JS Law.

I would like to thank Ruby for all her help and support throughout the process. She was always professional, friendly and very helpful whenever I had any questions. She kept me updated and made everything much easier and less stressful. I really appreciate all her hard work and would definitely recommend her to anyone looking for a helpful and reliable conveyancer. Thank you, Ruby!

Ruby was fantastic! Quick responses, friendly, always gave all information when needed. 10/10