JSAUX Reviews 738

If you’re looking for a slim high quality grip/case look no further. Great customer service as well. Highly recommend.

Contacted about product issue with a case, and they emailed promptly and made it right. Very easy to work with and super communicative. Great company.

Great products (of the switch 2 ones I have)

Beyond excellent service

Great company

My experience with JSAUX products have been phenomenal. Very cost effective and if anything, better than most brand name products. Personally, I own accessories for my Ally and Switch.

Customer service is excellent! My right joycon grip for my Switch 2 Case had broken and got in contact to purchase a replacement. Little did I know (or forgotten) that my product had warranty. JSAUX coordinated with me and was shipped a replacement free cost!

Would recommend JSAUX to anyone who hasn't already tried any of their products! Awseome products and awesome customer service!

Great compan, products, and customer support. They were very helpful when I had an issue with my order and very quick to have it resolved.

EXCELLENT CUSTOMER SERVICE and quality improvement program. The device I purchased was part of a complex audio workstation design. I was unable to get the adapter to function as advertised. The response from JSAUX exceeded all expectations for attentiveness, and responsiveness. They were sincerely interested in understanding the cause of failure, even though the item itself is small and inexpensive. When their customer support was unable to get the device to function correctly, they offered a prompt full refund.

Great speedy delivery through Amazon , great product for my switch 2(case with grips) swift customer service when things go wrong.

Amazing customer service! They really took care of my issue quickly!

Switch 2 protective grip case broke around the detachable controllers after being dropped. Was promptly shipped replacement grips at no extra cost. Very good and fast customer service!

My Steam Deck docking station failed a little less than one year after purchase.
The company reply to my repair request was fast and reactive. Since they could not send me a replacement they refunded me fully and right away. I will purchase again from them, 100% recommend.

Ordered many things and always pleased with quality! and customer service is always incredible!

I ordered the Obsidian AR Screen Protector for my Switch 2 and I messed up on the application by honest mistake, resulting in dust particles and bubbles that can’t be squeezed out. I reached out to Jsaux to see if it’s possible to get a return or exchange since it’s quite an expensive screen protector, but they were very kind to offer a replacement!! Regarding the quality so far on the original product, it’s very good and the colors are vibrant, and not muddy like a complete matte, nor is it too reflective. I believe it is worth the money especially you want a better quality screen protector. Also, it is actually very easy to apply per instructions due to the kit provided.

Had an issue with my FlipGo dual monitor where one of the USB-C ports stopped working. Took a bit of back and forth to troubleshoot, but once confirmed, support handled it well.

They provided a prepaid return label, kept the process simple, and sent a replacement quickly after receiving the unit. The new monitor works as expected.

Overall, solid support and they stood behind the product.

Sometime ago i purchased a product that unfortunately was never delivered, not for their fault but for a geopolitical situation... i contacted them and they immediately offered me 2 solutions:

-refund
-new order

i chose refund only because unfortunately i'm in a region where right now is difficult to receive packages.

Thanks JSAUX and thanks Nancy!

Customer Support was super easy to deal with! The Switch 2 Case purchased was great but one of the joycon covers broke with a small crack after some use. A replacement part was shipped quickly. When the replacement was received, the opposite joycon cover broke & Customer Support was very quick to send another replacement. Super happy!

Absolutely delightful people, really responsive and helpful! As long Jsaux have people like these they have my business and recommendation

This company has decent products at reasonable to great prices. There customer services folks are responsive and helpful. The problem is that given thier location is China, they are a logistical nightmare for US customers. Shipping takes a relatively long time, tracking system is confusing (both English and Chinese version), communication with customer service is on a 12-hour time difference, and returns are cost prohibitive (not to mention a possible restocking fee). These guys would better off utilizing a third party (i.e., Amazon) to move all thier products (sales or otherwise). Hopefully, that wouldn't impact prices to much.

Once again, i have come back to jsaux in order to buy a protective case for my NS@ , which through the days one of the controller case cover broke on the top, causing this one not stay on the controller and just slipping off. I contacted JSAUX , and once again i got the response you would be expecting: " We are sending a replacement of it". So once again i got the support and caring for customer like us. Thanks JSAUX sure once again i will go back to you guys for new gadget

Best customer support for an online store. Nina was very helpful and my broken data blocker was replaced within a week after reaching out to them. Will definitely recommend purchasing or search JSAUX before looking at other online outlets.

One of the best customer support.

I only encountered an issue with one product from JSAUX so far, wasn't going to reach out to the support and find another product, but decided to give it a shot and they never let me down! the support team "Nancy" to be exact was very helpful and made it easy for me. Thank you.