JSAUX Reviews 739

They replaced my monitors under warranty in seamless fashion.

Very helpful customer service and quick shipping. Provided me with a replacement backplate for the ROG ally battery expansion when I had damaged the first, months later.

I recently purchased a split case for my Nintendo Switch 2 from JSAUX, and I’m genuinely impressed with both the product and the company.

The case itself is excellent — it fits perfectly, feels solid and well-designed, and significantly improves comfort and protection. The build quality is great, and it looks fantastic on the console.

What truly stood out, though, was the customer support. I accidentally broke one of the Joy-Con covers, and the support team was outstanding. The contact was quick, the response even quicker, and they were incredibly helpful in organizing a replacement. The whole process was smooth and professional.

It’s rare to see customer service at this level. Highly recommended — both for the product and the exceptional support.

Great product and customer service!
I had help from Nina on the team. She even followed up to see if I had received my replacement.

10 out of 10 Customer service

Messaged Support since one of the JSAUX Grips for my Switch 2 had a defect. They replied very fast and professional and quickly sent me a replacement for the broken piece per Mail. I can definitely recommend their customer support.

J'avais un dock d'asusu rog ally, malheureusement le port hdmi a grillé lors d'un changement de fréquence de rafraîchissement pendant une séance de jeu. J'ai alors contacté le SAV qui m'a immédiatement envoyé un produit de remplacement sans me poser de question.
L'équipe a été très pro et réactive.

Best company ive ever had to deal with. Answer right away and fixed my issues instantly ever time with no hesitation. Jsaux products are the best.

Pleasingly speedy and very helpful after sales service….thank you!

Good products, good pricing and good customer service! They actually get back to you in a timely manner and are polite and helpful.

Fantastic support helping me troubleshoot a dock that wasn't working correctly. We were able to determine the problem together and it was decided that a replacement unit was needed. They sent the replacement and it worked perfectly.

It was a really good product. And they resolved my issue very quickly. I would 100% recommend buying this product.

Bought a screen protector for my legion go on Amazon, both screen protectors failed so I contacted jsaux, they immediately sent me another one no questions asked.

Brilliant customer service, sorted my problem straight away, they were really friendly too!!

My right grip on Nintendo Switch 2 case broke within warranty. After I contacted JSAUX support, they sent me a new one without any questions. All it took was to sent some photo of broken one.

I appreciate how quickly JSAUX got back to me regarding my Steam Deck Case issue. Their warranty program is great! I will definitely recommend JSAUX to others!

Had issue with kickstand, had fast response and sent out a replacement ASAP. Very nice staff.

très bon produit, facile à installer grâce au cadre de guidage, le modèle antireflet est vraiment très efficace !
je recommande.

un des deux verres était cassé mais m'a été renvoyé immédiatement par Jsaux.

Amazing customer service. Issue with delivery out of their hands, but did everything they could do make it right… and did! Great products with great ppl.

I recently got a Steam deck. Did some research as wanted some accessories. Found out about JSAUX. I bought there carrying case, a dock, there mod case and power bank. On delivery of the power bank it wouldn't power on, I tried for a few days to get it to work with no luck. I contracted JSAUX support and next day received a response asking me to try a few things, none worked, I responded advising none worked abd included a shortly video as this is what I was asked to do. They emailed back next say advising they would despatch a replacement. Next day got an email from courier advising they are expecting my parcel. Amazing service, very professional, very quick and prompt. The items I have received are great and the after sales service are some of the very best I have received ever.

My Steam Deck dock started acting up and wouldn't show any output. I contacted jsaux support and after a little troubleshooting they sent out a new unit very quickly. The support representative was fast, friendly and polite. Thankyou jsaux!