JSAUX Reviews 740

I recently had an issue with two magnetic wireless chargers, and the support from JSAUX was top-notch. I worked with Nancy, who was professional, patient, and quick to find a resolution. After troubleshooting several devices, they immediately offered a replacement or a full refund. As a business owner in the mobile gaming industry, I value companies that stand behind their products. I’ll definitely be coming back to JSAUX for my future console docks and accessories. Highly recommended!

I bought the JSAUX HB0603 dock for use with gaming handhelds, and while the dock itself works perfectly, the adapter I received with it doesn't work. Support was quick to reply and set up to send a replacement.

Mai visto un customer support così, spettacolare!!

I purchased a FlipGo external monitor 6 months ago. One of the 2 screens went black, so I reached JSAUX for a guarantee claim. Ashley from JSAUX was great when immediately took my claim and served me with the means to return the equipment and eventually provided me with a new equipment honoring the guarantee in a very smooth process. The claim process went smoothly and to my entire satisfaction. I recommend JSAUX as a very serious and honorable supplier.

The company took care of my warranty claim quickly and efficiently.

Bought the Flipgo portable dual monitor which fits my working style. Unfortunately it stopped working a few months later. I am in Thailand and JSAUX does not have a service center yet. Thanks to their excellent after sales service. They walked me through the return process and resend a working unit to me. It was a smooth experience supported by a very understanding service team. Hope JSAUX will have more presence in Thailand soon.

JSAUX stands behind their products! I have been buying their long cables for my iPhone and iPad for a few years and I have been very happy with them. On my recent purchase one of the cables was not working and I contacted them directly. They got back to me within 24 hrs and replaced my cable at no charge which I received a few days after my initial correspondence with them. I would recommend their products and their company highly to anyone who is interested on purchasing their products.

I got my bundle during the year end sale. It's the first time I've ever owned a jsaux product, and I was really excited.

I love the anti glare screen protector for my Ally X Xbox. Easy to install, very beautiful on the screen. I was given a complementary screen protector when I bought my device, when switching out that screen protector with the jsaux version, there is an undeniable difference. I did get a tiny bubble pocket at a small spot at the side, but still 10/10.

The Carrying Case for Handheld Consoles is much bigger than I expected, which can feel bulky. But it fits everything I need perfectly and compactly. Plus points for the hard shell, though I did think it it could be sturdier (comparison to the hard case for my switch) May be better to get a console-specific hard case if you want to have the console fit prefectly (no movement in the case once closed) 8/10

Finally I accidentally bought the wrong model for the ModCase, which is devastating since I was looking forward to the ModCase. However, customer support was extremely helpful, and very transparent regarding the refund. Ashley adviced me about the cost of the shipping (as I am not in the US), and went above and beyond to help partially refund the cost of the product (again, greatly appreciated as the currency exchange made the mistake painful). 11/10, really appreciate the support crew!

Overall, great great experience. Thank you!

Objects break down, you can’t avoid that it’s their nature. What makes a difference is the human factor. How that unpleasant event is handled in order to make you feel understood, not alone, well supported. At JSAUX the customer care team masters that concept, they are simply outstanding. My monitor broke down and I sent it to their laboratory for repair, since the shipment came from overseas, custom in Europe found some wrongdoing in the process and rejected the parcel (not JSAUX fault of course) the constant update on the situation from the customer car team especially Miss. Ashley, was unbelievable, not a single moment I felt alone or not supported. I was always kept informed about every news on my shipment. In this way we could work together in the best way possible in order mitigate the problem. Now a new monitor is on its way to me and can’t wait to have it. Great product, great Company, great team. Thank you Ashley, you should be proud of yourself. Very good job.

Charger went out after only 3 months. They corrected the problem and sent me a new one asap! Got sent to me so fast. Great service!

Great customer support, immediately delivered a replacement when a case broke

Amazing products, innovative and a great after sale service. A piece of switch 2 grid broken after 3 month use was replaced for free.

I have purchased the protective case for Switch 2, antiglare screenprotector, JoyCon charging grip, and the 3in1 dock adapter. The case fits the Switch 2 perfectly and fits much more comfortable into my hands. It can make noises if gripped strongly and has raise the weight of the whole device. Still much better gaming experience and it does still fit the original switch dock. The screen protector fits precisely and does reduce glare quite well. the 3in1 adapter did not output any image at first but it was fixed by firmware update (thumbs up for great customer support). Not it is fully functional and much easier to take with me when I travel than the original dock. Overall satisfied with my purchases.

I bought a Steam Deck case, which was quite affordable but of high quality. The stand it came with gave out after a few months, but the JSAUX team provided me with a new one free of charge.

Very responsive after sales service when I had an issue with my charging cable - sent me a new one with no fuss at all. Would definitely use them again.

Excellent experience with JSAUX, had an issue with a power bank I had ordered off of Amazon so I contacted customer services and Nancy went above and beyond to get the issue resolved, lightning fast responses and made sure that everything was taken of. Highly recommend JSAUX, a delight to deal with.

I purchases a modular hardcase for my Steamdeck from JSAUX via Amazon; unfortunately the kick stand module pin snapped and meant that I wasn't able to use this feature. I decided to contact customer service directly just to enquire if a replacement module was sold and how I might go about getting a replacement. I wasn't expecting much truth be told but I was really impressed by the customer service. They asked me to provide the order number and a picture, which I felt was reasonable after that it was really smooth sailing. The agreed to post my out a replacement module, customer service with quick to respond and communication was very clear. I was honestly very impressed and that is not something I say often. Would absolutely recommend the company for the customer service alone.

Great experiance, wonderful products like the thermal upgrade for rog ally and battery upgrade. When I had issues and connected with their support I got quick response with help and got a replacement of damaged product. Truly wonderful

I bought their All-in-One Carrying Case for the Switch 2 a couple weeks ago, and it's really great! It's sturdy and it has a lot of compartments to put all your equipments! Probably the best All-in-One case out there for the Switch 2 so far. Furthermore, The customer service went all out and made an exception to give me a free replacement for the EVA foams that came with the case and which I unfortunately lost. I really wasn't expecting it, but I was pleased and touched by this extra favour! All in all, 10/10 service and products! Looking forward to check out their other products and future products they will bring!