KatuChef Reviews 334

Ordered over $200 in cutting boards in January 2026 to have never received them. It is now April 18 2026.
Contacted customer service through email multiple times asking for a refund. Told them I do not want the cutting boards shipped. They keep telling me that my address was wrong, it wasn’t. Excuses after excuses, do NOT order from this company.

Hatte ein Problem mit dem Artikel und habe die Rückgabe gestartet. Mir wurde vollumfänglich geholfen.
Guter Support.

Wollte den bestellten Artikel nach 5 min stornieren. Mit wurde direkt geantwortet, das die Bestellung bereits ans Lager ging und daher nicht mehr zu stornieren sei. Man könnte den Artikel problemlos innerhalb 30 Tagen zurücksenden. Da geht’s aber los: auf einmal ist auf der email Adresse, mit dem ich vorher Kontakt hatte keiner mehr erreichbar. Die Mails an den Support kommen auch nicht durch (unzustellbar).
Finger weg von der Firma. Die Schneidebretter sind gut. Wollte aber eins statt zwei und sind kleiner als gewünscht, daher wollte ich die Bestellung stornieren.
Danke für nichts.

Update: unerwartet hat man sich dann direkt gemeldet per Mail! Ich konnte mir Optionen aussuchen und sollte auf die Mail direkt antworten, die wieder nicht zustellst werden konnte. ;(

Great faster service!

Everything went well u til my daughter diced raw chicken breast on her board. The board is now badly scratched after just one use. I bought 3 boards that I now consider useless.

The customer support team did a great job helping me with my problem. I am really excited to receive my order soon!

Customer support has been good. The cutting board I purchased is simply not what I expected.

Om KatuChef, katuchef.com:
De snyder, fik aldrig min bestilling. De vil ikke refundere mine penge. Fraråder at bestille hos dem.
Min bestilling kom aldrig! Skrev til dem mange gange.
Bestilte d. 30.12.25
Skrev til d. 19. Februar da jeg ikke havde modtaget varerne. De skrev 2 gange, og bad mig om at skrive min adresse igen! Akkurat samme adresse som jeg havde sendt.
Igår skrev de at de ikke kunne sende til mit land! Hvorfor står dette ikke ved bestilling?!
Jeg skrev at jeg dermed ville have tilbagebetaling da jeg ikke har fået/eller kan få deres varer.
De svarer idag, at desværre kan jeg ikke få mine penge tilbage fordi der er gået 90! dage.
De må allerde have vidst d. 19. februar, at de ikke kunne sende til mit land!, hvor jeg kontaktede dem.

I found the item to be too small for a cutting board. Flakes and scratches even without the use of a knife

Total scam! Prices were not advertised in USD! Contacted them immediately after the PayPal went through - no response, no order confirmation yet they send me an email immediately after to say order has been shipped - BS!

La persona que me atendió fue muy atenta y estuvo siempre al pendiente de mi problema , finalmente llegamos a un buen acuerdo . Gracias por su comprensión y atenciones .

Scam. Scratched after first use. Every single cut leaves a trace. Way smaller then advertised. Way way overpriced. You get such boards for 90% less with better quality on other online retailers. Censured my review on their site.
Do NOT buy!

P.s. how come now Katuchef replies and says they need my private information, which they have on file as my name is displayed here, in order to verify that my review is legit. How come Truspilot accepts such requests. It’s a bit shady.

KatuChef cutting boards are produced in China... so far okay. BUT It is not a TITAN cutting board. I checked it seriously. It is a metal alloy, cheap, during the first use it was scratched a lot, not good made = sharp edges, cheap cheap cheap.
Warning from my experience: Don't order it and don't pay it!

Hice el pedido hace 3 meses me confirmaron entrega en 10 días hoy aún no han llegado y ya no me sirven para el propósito que tenía pedido echo el en febrero confirmado el.8 the marzo! Segun decian salia els 10 de marzo entrega máximo 9 días,4 de abril nada recibido y no atienden a cancelacion y reembolso. Es una estafa.

A very clear method to order

I ordered 2 cutting boards on March 24, 2026. 10:17 AM. I specifically did NOT hit the warranty button. I wanted to try 2 and see if I liked them before ordering more. I then received my PayPal receipt at 10:21 AM.
When I saw that they charged me for the warranty AND 2 more (equals 4!) and the bill was $ 191.51...I almost got sick!!!! I called customer service at 10:31 and they told me it was too late, that they had already sent it out!!!
REALLY???? Do they really believe people are that stupid. The next Email was at 10:41 stating my order was ready to leave the warehouse...NOT sent out already!
Customer service sent an Email at 2:43 PM stating cancellation was no longer possible! I Emailed back to tell them to send me a shipping label to send 2 back and get a refund. Haven"t heard a thing back. Very upset !!!
For 2 cutting boards the price was $71.80! For 2 cutting boards and the warranty it was $111.96 plus shipping of course. I was shocked to see how small they were also.

I talked to two representatives and each answered my questions by sending emails with directions about how to resolve my issues. They were both knowledgeable and supportive.

I had to phone 4 times . eventual success. some cut me off or were very dismissive, however the last lady i spoke to was very helpful and finally i got somewhere.
She was excellent