Kerseys Solicitors Reviews 

I cannot stress enough how much I urge you to look at other options for choices of Solicitor. I instructed Kersey’s to deal with the sale of my house and Edward Thomson was assigned to me. The level of support and communication throughout was awful. It has been an outrageously unprofessional 4 months but let me provide just the highlights:

1. An additional document (Deed of Variation) was required to complete this sale, which was not their fault, but the chain needed to be kept informed of progress. From that moment and despite chasing constantly via phone and email, I received no response from Edward for 13 days. Finally, I received a one-line email at 6:30 in the evening saying that he is working on my case but said little else. It was then a further 12 days before I got anything else from him. So, during a critical period where the chain was at risk of falling apart due to lack of confidence in what was happening, a solicitor that I had paid nearly £2000 for his services, only contacted me once in a month with zero info of note in that one correspondence.

2. Following this lack of comms, I had to take it upon myself to be the go between for all parties, providing daily updates and action plans to all involved. Unsurprisingly, the only person who did not contribute to that email trail for the next 10 days or so was Edward. Any information I got from him (which was little to none over this period) was only provided by the Estate Agent who it seemed Edward would answer the phone to. Had I not carried out this daily task for 2-3 weeks this sale would have fallen through.

3. By the time Edward finally resurfaced with the information needed, time was critically short, so I had to do a 300-mile car journey to ensure he got the signed documents in person, 24 hours before completion. Placing the documents in his hand I asked him to confirm if there was anything else needed and he assured my this was all now ready to complete. At 4pm that afternoon however, after I had made it home, he informed me that the Transfer Deed (TR1) had been forgotten due to, and I quote, ‘all the pressure being on the DoV’. Despite how critical an omission this was, he only informed me via email and didn’t even try to call. I proceeded to email him 3 times, call him 11 times and call his office twice to speak to him about this with no response. Once again, he finally responded by email about 6:30 in the evening. Fortunately, an e-document was created, and I managed to chase around again and got the signatures required to complete the sale.

4. Finally on completion, Edward then managed to send over £15000 of my money to the wrong person. When challenged on this he first claimed that he had not been told that this money should go elsewhere and then, when shown the email he had been sent which clearly stated this, he still refused to apologise or reimburse me for the cost of having that money redirected. He is now failing to answer any of my emails.

Based on all the above which I have ample written evidence of, may I advise you to look elsewhere for your support needs to avoid going through the stress I went through that I had to pay for the privilege of receiving.

Elliot Steele arranged a Commercial Lease for me. The whole process was very efficient, and communications were swift.
Second time I’ve used Elliot at Kerseys, and I thoroughly recommend them.

I have had the pleasure of having Jenny Dawson from Kerseys Felixstowe manage the sale of my apartment and the purchase of my new home and she is absolutely brilliant.

Jenny is extremely professional and patient and I would highly recommend her.

Her communication is excellent and she kept me up to date with everything from start to finish!

She has a no nonsense approach and gets the job done! She also keeps her word unlike a lot of solicitors these days! If you want a honest solicitor don’t look any further.

I have dealt with this firm during several cases as they were always my parents' go to solicitors. However, I found them to be frustratingly slow in the sale of my late father's property, and in the case of my own personal divorce, they accidentally shared all of the information from another client's case with me which not only is a breach of privacy but was also upsetting and very unprofessional. Very poor service all round.

Annalie guided us through a very stressful situation with clear advice that cut through the legal jargon. A pleasure to deal with at all times. Would highly recommend.

I have never rated a company below 4 stars. Unefical, just because they know a few big words in English they think they know better. I'm not going to take revenge because karma said relax, take a seat i've got them.

Annalie was absolutely incredible this morning. Extremely kind, patient and very helpful. I felt she definitely went above and beyond to be able to reassure me with a query I came to her with in the morning very quickly and thoroughly. Including checking with a collegue. A fantastic team. If I ever need further help I know where I will go with confidence. Thank you so much again Annalie I am extremely grateful.

Hi I'm buyer and I'm waiting since more then a month no response no simple building pack paperwork not ready when my stage agent contact they said we already send but I try to contact my solicitor they I haven't received this totally misleading unprofessional I'm suffering with the family please kindly provide my solicitor building management pack asap

Excellent experience with Kerseys Solicitors. Annalie is the Solicitor I dealt with.
Very efficient and professional. Would highly recommend.

Excellent service with someone always available at the end of the phone, or if required in the office. A smooth and positive experience.

Very helpful and efficient. So much attention to detail and excellent value.

I had the pleasure of working with Annalie King and Rosie Brightly during an employment issue which was complex. I cannot speak highly enough of them exceptional service provided by both. Annalie is extremely knowledgeable and made me feel at ease straight away through a difficult time.

Annalie and Rosie stayed attentive throughout even with tight deadlines and different challenges we faced. They guided me through all my (many) questions and helped me to feel more knowledgeable about the process.

Annalie went above and beyond to ensure I had the best outcome for myself. Her expertise and dedication made that achievable.

I would highly recommend Annalie and Rosie! Thank you Again!

I can’t give enough praise to Debbie Brooks in your Ipswich office. She helped me with both my sale in Essex and my purchase in Suffolk. She helped me every step of the way and kept me well informed on both the sale and purchase. Thank you so very much, Debbie.
Lesley

we live near manchester and were not able to get down to ipswich, so Kerseys handled everything for us, from start to finish. they kept us informed at every stage of proceedings. we left it all to them and it was much appreciated. thank you.
regards,
Joan and Allen Berry

Polly and Rosie have been amazing from start to finish with an employment issue i had.
I would highly recommend Kerseys for the knowledgeable and compassionate help I received.
The service was prompt and everything was explained to me every step of the way making the process for myself much less stressful.
Thank you for your help!

To be clear from the start, I am not a Kerseys customer nor have I used their services but I was involved in a sale where my purchaser used this solicitors so think the experience is important to anyone in the position. I have seen lots of negative reviews from others where Third Parties have complained and how they always look out for their clients best interested... I don't buy it!

I will never do a sale where Kerseys are involved in the chain. The complete lack of response from Kerseys to proceed with my sale was disgraceful. They sat on information for 3 weeks without sharing anything with their client whilst ignoring all correspondence from my solicitor. It was made clear that we had a hard deadline and this was agreed with their client however Kerseys did everything they could possibly do to delay the sale.

Kerseys must have a limit on how often they can reply to emails and a delay send as all responses seemed to come through at 5pm just as most solicitors close up for the night. Add the fact that they get a response early the next morning, nothing until the end of the day.

There is no other profession in the world where ignoring someone for 3 weeks and doing nothing (to the point I even have the buyer (their client) on the phone saying they don't know what to do because their solicitors are not progressing the sale), would be acceptable.

Good luck if you have Kerseys as a Third-party solicitor or are considering using Kerseys as your solicitor. I thought Ross Coates Solicitors were bad, but Kerseys sank to a new low! Never will I deal with these people again, and I would rather have a sale fall through than put up with this again!!!

Debbie Brooks and her team made my experience of house buying very smooth from the start till the finish. They answered all my questions to my satisfaction.

I needed an Employment Law solicitor and Annalie was recommended to me. Annalie, and her secretary, Jenny, were extremely efficient and helpful. Big thanks to Annalie for explaining everything in simple terms and her affability.

Annalie King was an incredibly insightful and supportive solicitor. She was factual, knowledgeable and validating in her approach to giving advice during one of the most difficult times of my life. I would highly recommend you choose Annalie should you need someone in your corner to help you fight for justice.