Kettle & Toaster Man Graded Product Specialist Reviews 

Just to make you aware this stuff is damaged goods and quite frankly no cheaper than buying the same stuff but new from Amazon I only got what i wanted as it was out of stock. Wish I had waited. I sent a picture to them showing the damage but they just came back saying there is a warning saying it’s a graded product and if I want to return it and I quote “As stated below as this is being returned due to it being a graded item there will be a -15% back to stock fee and we will not refund the postage cost”

I ordered a steam generator iron, but wasn't going to be in on the day of delivery, so asked for the item to diverted to a service point near me.
Unfortunately, it never arrived at the service point as it had got lost in the DHL system. Even though I was never in possession of this Iron, I was told that I would not get a refund until Kettle & toaster man received the item back to their warehouse, even though I had sent proof from correspondence with DHL that it still in the DHL warehouse system.
After about 2 weeks and several e-mails and phone calls with K&TM I was getting nowhere, so I made the decision to contact my credit card company to let them deal with the situation by way of a charge back. I would not recommend this company to my worst enemy.

After ordering a coffe machine which was faulty I returned it and asked for a new one, no problem with that. Oh wait, I am afraid there was, they took nearly two weeks to approve that there was a fault but on top of that they had the courage to send me another fault, or should I say the stupidity to send another faulty one, if any i believe that a retailer shopuld at least test the machine it sends you on the second time to make sure the customer is not disppointed, I am afraid being business minded is not one of their virtues. Thus, if you wish to have working equipment I believe amazon once again prooves their worth. It really upsets me that when I try to order from smaller firms they always find a way to disappoint as if they were asking to sink.

Very pleased with my iron. Easy to order and pay for. Easy to use and good value. Cheaper than other places I'd looked at. Arrived quickly and had regular updates about my order.
Unfortunately not happy with delivery company. Was given two dates when when it would arrive and it didn't. Said they couldn't deliver as no one in. When it was finally delivered, was left on my drive, the driver didn't knock to see if anyone was in

I had a great experience buying from you the item was perfect price was great and was delivered to me very quickly

Very efficient and quick delivery, highly recommended

Fast efficient service and a great price!

I ordered a vinyl to MP3 device and it arrived promptly and well packaged. Very happy with the service.

Excellent service ordered on a Friday delivered on a Monday , very happy with my order

I purchased this item as a gift and the box looks like it's been to hell and back! There's no way on gods green earth I can give it as a gift!!🫣 I only wish I was able to add a photograph to my review 😣

Excellent customer from start to finish. Very quick delivery and very competitive price, infact the best found on the Web. Their online site is very easy to operate and this company will be my no.1 place to go first in future. Thank you.

Very poor experience I placed an order but I immediately canceled it. When I canceled, they charged me 15 percent of my money that’s not fair

The toaster arrived very quickly,

Bargain !
Quick delivery .. Great service

Good prices , easy to order

Know there are some bad reviews on here about this company but i think they was Brilliant super quick delivery ordered on the 2nd of October and was delivered today 3rd of October with standard delivery, I ordered matching Tower mug tree and kitchen roll holder set and they are new in original packaging and at a great price! Just what I was looking for. Thank you

Great pric £10 less than some suppliers absolutely fantastic service delivered within two days by DHL 5***** would recommend this company to anyone 👍

Bought a cordless swan pink hoover from my daughter's birthday present box was notting good condition the hoover did not work kept coming up with faults sent it back they said there was nothing wrong with it I asked for a refund they said no they give me my money back but they take 15% which I think was unfair someone said to go to trading Standards 80 pound and I've got 63 pound back would not recommend this company to anybody

This site is so easy to navigate and the prices are amazing. I ordered 2 items from the Terazzo collection and was absolutely delighted at the quality that I’ve now ordered another 4 of the same range. They are very well packed and I would highly recommend this Company. I phoned their Customer Service with a query and was very happy with person who answered my call. 10/10

Received a toaster which was not as I believed but made in China rather than the UK. Wished to return but charged a fee for 'restocking' which is a joke and no assistance with the return postage which was extortionate in the first place.