the customer service rep could have soooooo easily have taken on a sarcastic tone as the mistake was at my end! She didn't, she simply walked me through reflective review of the process, like what ef... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
A couple of issues initially (KT Online account had been deactivated, presumably because it had been a while since I booked travel, and it took until the evening to get a reply to my subsequent email... Toon meer
Bedrijf heeft geantwoord
My recent experience with Key Travel was fantastic. Rhys Quinn was so supportive and kind on the whatsapp emergency line and afterwards via email, helping me every step of the way to rearrange my book... Toon meer
Bedrijf heeft geantwoord
Diana. She kept on going on a pretty tough problem caused by United canceling a flight due to a general strike in Portugal. The strike was known about 7 days earlier but United only canceled very sh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1980, Key Travel by Trip.Biz is the world’s leading travel management company exclusively focused on the unique travel needs of mission-driven organisations. We specialise in supporting organisations where mission, purpose and social impact are central to their objectives, including academic, humanitarian, faith-based, charity, NGO, and other purpose-led organisations. Operating across the UK, Europe, Canada and Africa, Key Travel has a long-standing heritage in serving the not-for-profit sector and was the first travel management company to launch specialist air fares for this market. Key Travel helps organisations reduce the cost, complexity, risk and carbon impact of travel, enabling them to focus more of their resources on delivering their mission.
Contactgegevens
9th Floor St James Building, 61-95 Oxford Street, M1 6EJ, Manchester, Verenigd Koninkrijk
- hello@keytravel.com
- www.keytravel.com
4,7
Uitstekend
868 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Booking with Key Travel is no fun
An exceptionally fussy site; booking is always really difficult, but made bearable because I've developed a lot of work-arounds.
1 december 2025
Antwoord van Key Travel
Hi, we are very sorry to hear you have not had a good experience with our online booking tool. We are surprised to hear this, as when we developed our booking tool, we did so with the input of our customers, to ensure it was a smooth and simple experience. We would like to understand where the barriers to a more positive booking experience are, so we have asked our account manager for your organisation to reach out to you directly to get some direct input from you and to also see if there is anything they can run through with you to make it a better experience.
The Keytravel team is always ready to…
The Keytravel team is always ready to help—very friendly and attentive!
27 november 2025
Antwoord van Key Travel
Thanks Werner, lovely feedback to read.
Your services are excellent and world…
Your services are excellent and world class rated.
29 november 2025
Antwoord van Key Travel
Wow what a lovely review - thank you Jeremiah, we are so happy to hear this.
Facilité et rapidité
C'est facile de réserver et de payer avec vous.
Nous avons un garant en cas d'annulation, de problème avec la compagnie aérienne ou l'aéroport.
Des interlocuteurs trouvables facilement et avec qui on peut prendre langue.
Un bémol, lors de la dernière réservation, je suis tombé sur un agent KeyTravel qui a oublié de confirmer mon vol. Ce n'est que le lendemain, suite à un appel téléphonique de ma part, et avec un autre agent, que j'ai eu confirmation du vol réservé et que j'ai reçu les documents de voyages... Sans conséquences mais...
13 november 2025
Antwoord van Key Travel
Merci d'avoir pris le temps de nous faire part de vos commentaires. Nous sommes ravis d'apprendre que vous trouvez notre processus de réservation et de paiement simple et que le fait d'avoir un interlocuteur dédié vous rassure lorsque vos projets de voyage changent de manière inattendue. Nous sommes également heureux de savoir que notre équipe est facile à joindre et à contacter.
Nous sommes toutefois sincèrement désolés pour le retard que vous avez subi lors de votre dernière réservation. Ce n'est pas le niveau de service que nous souhaitons offrir. Nous vous remercions de nous l'avoir signalé et sommes heureux qu'un autre agent ait pu résoudre rapidement le problème. Soyez assuré que nous examinerons cette question en interne afin d'éviter que de tels oublis ne se reproduisent à l'avenir.
Merci encore pour vos précieux commentaires et pour la confiance que vous continuez à nous accorder pour l'organisation de vos voyages. Si nous pouvons vous aider davantage, n'hésitez pas à nous contacter.
Excellent staff made the whole process…
Excellent staff made the whole process really easy. The booking process was also very easy to use and understand.
22 november 2025
Antwoord van Key Travel
Hi Sarah. We're really pleased to hear how simple you found your interactions with us to be and that you thought our agents were 'excellent' - thanks for leaving this review.
Swift, responsive and flexible
The company got back to me in very short time immediately after my travel request was approved which to me demonstrated commitment to support.
Upon sharing my travel details, the team was able to share with me the different available flight schedules, allowing me to make informed decisions on the best options. This is commendable.
22 november 2025
Antwoord van Key Travel
Thank you so much for your thoughtful feedback Emmy. We’re delighted to hear that our team was able to respond quickly and support you as soon as your travel request was approved. It’s great to know that the flight options we provided helped you make an informed decision.
Your positive experience means a lot to us, and we truly appreciate you taking the time to share it.
Great service
I think it was Jessy who took my call, she was thorough throughout and checking we had the best available options and cost.
21 november 2025
Antwoord van Key Travel
Thank you for your feedback Denise. We’re delighted to hear that Jessy was able to support you so thoroughly and ensure you had the best options and pricing. Your recognition means a lot, and we’ll be sure to pass your kind words on to her.
Antwoord van Key Travel
Great to hear of the quick response you received Oluwapelumi - thanks for sharing this.
An Extremely Positive Experience
My experience with Key Travel has been very positive. They assisted me with various flight options based on my needs, always offering alternatives. The service was consistently prompt, timely, and readily available.
13 november 2025
Antwoord van Key Travel
Hi Antonio. We’re delighted to hear that you had such a positive experience and that our team could support you with a range of flight options tailored to your needs. It’s great to know you found our service prompt, proactive, and readily available throughout your journey.
We truly appreciate you taking the time to share your experience, and we look forward to assisting you again soon!
Good experience
Good experience, both in booking system and in case of technical problems.
15 november 2025
Antwoord van Key Travel
Thank you for your review AC!
We’re pleased to hear that you had a good experience using our booking system and that our team was able to support you quickly when technical issues arose. Your feedback means a lot to us.
An exceptional customer service experience
Alejandro has been exceptional with his customer service, I’ve been requiring a lot from him and he has been very very helpful.
12 november 2025
Antwoord van Key Travel
Hi Carol, we're so pleased Alejandro has been of such assistance to you. Thank you for sharing, we'll be sure to let Alejandro and his manager know.
Thank you
Quick response and patient with me as I navigated the new university processes
Thank you
11 november 2025
Antwoord van Key Travel
Glad to hear about your positive experience Georgina. The team are always here to support and help, especially while you are getting used to internal processes.
postponement of flight itinerary
The postponement of my travel arrangments with all Key travel flights needed new bookings.
The confirmation and new eTicket were only possible with the emergency number. It worked out timely but cancellation of the previous non refundable flights had to be arranged with the Key Travel team in Geneva on 3rd of November 2025.
1 november 2025
Antwoord van Key Travel
Hi David, we are glad to hear that our emergency team was able to assist you promptly with your revised travel arrangements. We appreciate your patience while our Geneva team handled the cancellations.
relatively easy to use site
relatively easy to use site, slightly clunky College procedures...
8 november 2025
Antwoord van Key Travel
Hello Andrew, thank you for sharing your feedback. We are pleased to hear you find our site relatively easy to use. We appreciate your comments about College procedures and continue to work closely with our customer organisations to help reduce any areas that feel clunky or time-consuming. Your input is valuable and helps us improve the overall experience.
First Class Customer Service
Mercy Coleman gave first class customer service when we were struggling to get a colleague home from China at short notice. She was so professional and swiftly provided options and resolved the travel issue. Many thanks!
11 november 2025
Antwoord van Key Travel
Thank you for taking the time to share your experience Audrey. We are delighted to hear that Mercy was able to assist so efficiently and help get your colleague home from China at short notice. We will be sure to pass on your kind words to her and the team. Your feedback is greatly appreciated.
Very easy to use and helpful if there…
Very easy to use and helpful if there is a query
8 november 2025
Antwoord van Key Travel
Hi Anne, we are pleased to hear you find our service easy to use and that our team has been helpful when you have a query. We appreciate you taking the time to share your experience.
Just how awesome Brenda is in the…
Just how awesome Brenda is in the Canada office.
She knows our travel needs and how we fly, and never need to explain anything to her, except our travel dates
6 november 2025
Antwoord van Key Travel
Thank you for taking the time to share your feedback Darcy. We are delighted to hear how well Brenda understands your travel needs and makes the booking process so effortless. We will be sure to share your kind words with her and the team in our Canada office. We really appreciate your continued trust in Key Travel.
Grateful for swift responses from Key staff
I have had a highly satisfactory experience with booking flight tickets with Key. Donna, the Key staff whom I communicated with, responded to my inquiries and requests and helped me resolve my issues very swiftly. This timely response was particularly important because I needed to book the flights as soon as possible to secure the tickets for the dates I wanted to make my business trips.
24 oktober 2025
Antwoord van Key Travel
Thank you very much for sharing your feedback Soe. We are delighted to hear that your booking experience with us was smooth and efficient. It is great to know that Donna was able to assist you quickly and help you secure the flights you needed. We will be sure to pass on your kind words to her. We really appreciate you taking the time to share your experience and look forward to helping with your future travel plans.
Terrible customer support
I have had a myriad of problems trying to get my flights booked through their online platform, mostly around prices changing instantly when I try to share my quote with my booker.
Every time I've tried to get help, the responses have been unhelpful and extremely delayed (email responses almost a day later, despite me responding instantly to them).
I have also been shunted from person to person, with no one taking responsibility or actually helping me out.
30 oktober 2025
Review zonder uitnodiging
Antwoord van Key Travel
Hi Matthew, we are really sorry to hear about your experience. Airline pricing is dynamic and can change rapidly, bringing an understandable frustration. We would like to look into your experience more closely, especially in regards to the delayed responses, as that is certainly not what we would expect to hear. We have therefore asked Trustpilot to request more detail from you - such as a booking reference, or email address to help us review what happened.
Antwoord van Key Travel
Hi Manish, glad to hear we were able to understand your requirements and get everything in place for you. Thank you for sharing this feedback!
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