the customer service rep could have soooooo easily have taken on a sarcastic tone as the mistake was at my end! She didn't, she simply walked me through reflective review of the process, like what ef... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
A couple of issues initially (KT Online account had been deactivated, presumably because it had been a while since I booked travel, and it took until the evening to get a reply to my subsequent email... Toon meer
Bedrijf heeft geantwoord
My recent experience with Key Travel was fantastic. Rhys Quinn was so supportive and kind on the whatsapp emergency line and afterwards via email, helping me every step of the way to rearrange my book... Toon meer
Bedrijf heeft geantwoord
Diana. She kept on going on a pretty tough problem caused by United canceling a flight due to a general strike in Portugal. The strike was known about 7 days earlier but United only canceled very sh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1980, Key Travel by Trip.Biz is the world’s leading travel management company exclusively focused on the unique travel needs of mission-driven organisations. We specialise in supporting organisations where mission, purpose and social impact are central to their objectives, including academic, humanitarian, faith-based, charity, NGO, and other purpose-led organisations. Operating across the UK, Europe, Canada and Africa, Key Travel has a long-standing heritage in serving the not-for-profit sector and was the first travel management company to launch specialist air fares for this market. Key Travel helps organisations reduce the cost, complexity, risk and carbon impact of travel, enabling them to focus more of their resources on delivering their mission.
Contactgegevens
9th Floor St James Building, 61-95 Oxford Street, M1 6EJ, Manchester, Verenigd Koninkrijk
- hello@keytravel.com
- www.keytravel.com
4,7
Uitstekend
868 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Swift to action
I needed to make a change to my accommodation just a few days before travel due to a change in schedule, and Cynthia was very swift and efficient in responding and making the necessary amendments. I really appreciated how seamless the process was, especially given the short notice.
23 oktober 2025
Antwoord van Key Travel
Hi Tokozile, we are so pleased to know Cynthia was able to support you. It's exactly why we are here, to support our customers when those travel plans become complicated or need changing last minute!
Antwoord van Key Travel
Thank you for taking the time to share your feedback Nick! We’re so pleased you found our service quick and professional, that’s exactly the experience we aim to deliver for all our travellers. We’ll be sure to share your comments with the team.
Szybka i profesjonalna pomoc
Proces rezerwacji przebiegł bardzo szybko i sprawnie. Bardzo duża wygoda dla podróżującego.
21 oktober 2025
Antwoord van Key Travel
Dziękujemy za Twoją opinię! Cieszymy się, że proces rezerwacji przebiegł szybko i sprawnie oraz że nasze rozwiązanie okazało się wygodne w podróży.
Antwoord van Key Travel
Great to hear about your experience Lekshmi, thank you!
Kelly was great
15 oktober 2025
Antwoord van Key Travel
Thanks Matt, we'll be sure to pass this on to Kelly.
Smooth booking experience
Just booked a flight ticket. The price is consistent with those from other platforms and agencies, and the booking is smooth.
15 oktober 2025
Antwoord van Key Travel
Thank you for taking the time to share your feedback George! We’re so pleased to hear your booking experience was smooth and our pricing met your expectations. We really appreciate you choosing Key Travel and hope to assist with your future journeys.
It is very good for me to face a new…
It is very good for me to face a new challenge because this is my 1st time using the Key travel system. For next time, I will master the system
15 oktober 2025
Antwoord van Key Travel
Thank you for your lovely feedback Shimelis! We’re delighted your first experience went well and that you’re already feeling more confident using our system. Our team is always here if you need any support next time you book.
Great service
Great service, intuitive web pages & everything sorted within 15 minutes - thank you
15 oktober 2025
Antwoord van Key Travel
We’re thrilled to hear you found our service fast and easy to use! Thank you for your kind words Alan, we’ll be sure to share your feedback with our team. We look forward to helping you with your next trip.
Reactivity and rapidity
10 oktober 2025
Antwoord van Key Travel
Two great words Francois, thank you for sharing this feedback!
Very quick and easy
11 oktober 2025
Antwoord van Key Travel
Just what we like to hear, thank you Elmonstaserbellah.
The system is easy to navigate and suit…
The system is easy to navigate and suit my needs of booking hotels and travelling without any hassle.
9 oktober 2025
Antwoord van Key Travel
Thank you so much for your feedback Merukube! We’re delighted to hear that our system makes booking hotels and travelling hassle-free for you. It’s always great to know our service is helping our customers have smoother travel experiences.
Antwoord van Key Travel
Thanks for the feedback Albertha. Glad to hear how timely you found the service.
Antwoord van Key Travel
Hi Ahmed, these are words we love to hear and are so pleased this is what you experienced when dealing with our team. Thanks for sharing.
Antwoord van Key Travel
Hi Adam. Great to hear this feedback and to know the positive experience you had with Annette and the support she provided with your travel. Thank you for sharing.
Quick and proactive answer
4 oktober 2025
Antwoord van Key Travel
Great to hear this feedback Vinciane, thank you!
Antwoord van Key Travel
Thank you nyreef, we're pleased to hear you found the site to be user friendly, it was one of our main aims when we built it. We appreciate you sharing the feedback.
It was great because I was able to communicate directly with a travel agent rather than going through a portal
It was great because I was able to communicate directly with one of your travel agents
3 oktober 2025
Antwoord van Key Travel
Thanks for the feedback Susanne, we're pleased to hear you found it useful being able to communicate directly with one of our agents. We understand some people like doing everything online, but it's important to us that we also offer offline support, so that you can speak with someone when needed.
Key travel is great when you need to make a change in a hurry
Key travel is great when you need to call for an emergency. Sometimes their booking system is a bit confusing, because the same hotel will be listed twice, with the same address, but a slightly (or no) different name. Also, the details of room differences that you can find on the hotel's actual website don't get explained on the Key travel system, so you aren't always sure if you're getting the room you want.
1 oktober 2025
Antwoord van Key Travel
Thank you for taking the time to share your feedback Gina. We’re really pleased to hear that you’ve found our emergency support helpful. Our team works hard to be there when our travellers need us most.
We appreciate your comments about the booking system. The hotel information and room details displayed in our platform come directly from our accommodation aggregate suppliers, which can sometimes result in duplicate listings or limited descriptions. We understand this can be confusing, and we’re actively working with our suppliers to improve the clarity and consistency of the information shown to our customers.
Your feedback is invaluable in helping us enhance our service, and we hope your future booking experiences with us will be even smoother.
The process of booking train travel & a…
The process of booking train travel & a hotel stay was surprisingly quick & easy relative to other I've used.
26 september 2025
Antwoord van Key Travel
Great to hear this feedback, thanks!
Anita Vu did an excellent job and…
Anita Vu did an excellent job and helped me figure out a rather difficult travel plan.
26 september 2025
Antwoord van Key Travel
Thanks David, we'll be sure to pass this feedback on. So pleased to hear how Anita was able to support you.
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