Kindbag Reviews 

Absolutely love this bag. So much lighter than a small suitcase, I got lots of compliments too! Will definitely buy another. Thumbs up!!

Fantastic bag, bought it for an upcoming holiday but couldn’t wait till then and have started using already! Beautifully made, great capacity and comfy to wear. Love that it’s made from recycled materials ❤️

The Kindbag medium backpack was a perfect day bag for (very long) walks around NYC! It was also within Virgin Atlantic's maximum dimensions for an under-seat carry-on bag. It's beautifully designed and very comfortable - you can get a lot of kit in there, and the internal pockets mean that it's easy to find even small items. I like the hidden security pocket too. I bought this last-minute, online, when my old rucksack's zip failed. The Royal Mail tracking wasn't working at first, but the excellent Kindbag Customer Service team responded pretty quickly to my (slightly panicky!) email, and the bag did arrive in less than 48 hours. Highly recommended product and company.

Had the most fantastic customer service after the zip broke on the crossbody bag I purchased from a retailer in Lincoln. Emailed on a Friday late morning and received an immediate response. After confirming proof of purchase and sending photos of the fault couldn’t believe it when the postman knocked on Monday morning with a replacement bag. Amazing! Please support this small business ❤️

I am thrilled with my navy medium Hackney backpack, bought at an extremely reasonable price in the sale. It is smart and incredibly practical, and can carry lots of my daily requirements without being too bulky - I've used it as a gym bag as well. I got caught in a heavy shower recently and everything inside stayed as dry as a bone. I love the compartments inside and out, and the straps are comfortable and easy to adjust. The bag is very well-made, with sturdy zips and magnet fasteners that function very well. I can see myself getting lots and lots of use out of it! Lastly, customer service was exemplary - the bag was promptly despatched and well-packed. I love the ethos of this company and heartily recommend its products.

I know it’s ’just a bag’ but it has been so handy!!! Good quality, folds back nicely! I got a couple for my daughters who are forever buying bags! Would recommend for sure

My wife loves her Large Hackney Backpack. Great quality, fast delivery, and excellent service. Highly recommended. She’s already talking about buying another one!

One of the fasteners in my lunch bag fell out. Kind Bag were very quick to respond by email that they would help. Then after sending a couple of photos, they replaced the bag within 3 days.
Amazing service, very impressed.

refund policy regarding outbound shipping is contra to statutory consumer rights regulations - you must refund the purchase price and also refund the cost of standard delivery (within the 14 day notice to cancel period)

return portal is confusing and return UK address is incomplete (without a postcode)

you cannot expect online customers to pay shipping both ways when they change their minds

**amended to reflect merchants response**

Dear Michelle,
I wanted to reach out personally after seeing your review regarding our returns policy. As the owner of the business, I wanted to look into what you had raised and come back to you directly once I had done so.

Thank you for bringing this to our attention. We’re a small family-run business, just husband and wife, and we genuinely weren’t aware of this requirement as it had never been raised with us before.

We’ve looked into it following your review and have now updated our policy accordingly. We really appreciate you flagging it and giving us the opportunity to correct it. Regarding the return postcode, there should be one once you access the portal, we will look into this too asap.

We hope that, now the issue has been addressed and our policy changed, you might consider updating your review to reflect this. Thank you again for bringing it to our attention.

Once we receive and process your return, we will refund you the full amount you originally paid.

Best regards,

Maria

Great communication. Helped me to sort out my delivery problem as soon as I raised it. Great and generous response.

I purchased a bag from Kind London for the first time after seeing an ad on social media. I wanted one suitable as a cabin bag but also a bag that I could use every day. I am delighted with the quality of the bag I have received - it is the perfect size with so many useful storage pockets. The fact that it is made from recycled bottles and makes it perfect for having around the pool too! I will definitely be ordering from this company again.

Really happy with my rucksack - it's just the right size and is great quality.

Gorgeous print, well made, good quality and excellent customer service - what more could you ask? Highly recommended

I love these bags. Bought the museum collection and some of the tote bags which are a great design, they are so roomy and fold up easily. They look great, are comfortable and made out of recycled plastic bottles. Great presents 😁

I absolutely love my backpack from Kindbag! The quality is fantastic and it feels really well made. It has plenty of extra storage pockets inside, which makes it so easy to keep everything organised.

It looks great too, I’ve had so many compliments on it, with people asking me where I got it. Despite not looking bulky, it fits so much inside, making it perfect for everyday use.

Overall, it feels like a premium, high-quality bag, and I couldn't be happier with my purchase. I'd definitely recommend it!

My friend bought me a foldable shopping bag from Kindbag and it’s fantastic. Amazing quality and such a cute design I absolutely love it. It’s so easy to fold back into its compact version but still holds loads! Will deffo be looking to get more in the future.

These bags are great! I've now purchased two - one pink and one green 🩷💚 They look great, are just the right size and the fact that they are made from recycled bottles is amazing too 💚 They both arrived quickly and the price is great. I'll definitely purchase more from this company.

Jag har inte beställt något , jag har endast varit inne på deras hemsida och den är så dålig med så mycket onödig information och sedan om man ska ha hämtning inom 24 timmar är det + 1000kr

Good quality, nice designs

​I recently placed an order and was notified shortly after that the specific item I wanted was out of stock. While that’s usually a hassle, Franziska Ollhoff reached out immediately to help.
​She was incredibly helpful and offered me any alternative item I wanted. The replacement was sorted out within a very short period of time, and the new order was processed quickly. I'm really impressed with how Kind Bag handles these situations—it's rare to see such proactive and friendly service. Highly recommended!