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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Absolutely love this bag. So much lighter than a small suitcase, I got lots of compliments too! Will definitely buy another. Thumbs up!!

Beoordeeld met 5 van de 5 sterren

The Kindbag medium backpack was a perfect day bag for (very long) walks around NYC! It was also within Virgin Atlantic's maximum dimensions for an under-seat carry-on bag. It's beautifully designed an... Toon meer

Beoordeeld met 5 van de 5 sterren

Had the most fantastic customer service after the zip broke on the crossbody bag I purchased from a retailer in Lincoln. Emailed on a Friday late morning and received an immediate response. After conf... Toon meer

Beoordeeld met 5 van de 5 sterren

Fantastic bag, bought it for an upcoming holiday but couldn’t wait till then and have started using already! Beautifully made, great capacity and comfy to wear. Love that it’s made from recycled mater... Toon meer

Bedrijfsgegevens

  1. Winkel in modeaccessoires

Geschreven door het bedrijf

Our mission: to bring colour to everyday life! The pursuit of sustainability, female empowerment, and the creation of a colourful world is at the heart of Kind Bag's ethos today. With vibrant bags made from 100% recycled plastic bottles, perfected to serve you in your everyday life, we make products that do good and look good! Kind Bag is a women-owned and run company, based in London, UK. Our products are carefully designed by our London team, aiming to encourage slow fashion by championing high-quality and timeless, colourful designs that can revolutionise your everyday wardrobe.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

173 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 92% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

Zo gebruikt dit bedrijf Trustpilot

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4,3

Alle reviews

(173)

49 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great quality

Great quality, fast to ship and loads of varieties and patterns to choose from. I have many different bags now and have bought them for gifts.
I havnt needed to contact them so could not speak for the customer service side; but the brand itself is lovely.

6 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

So pleased to buy sustainable products…

So pleased to buy sustainable products from a British company.
I have a backpack which is perfect for a day out. I have also bought a number of shoppers as gifts for friends and family as well as for my own use. Money are strong, attractive and washable.

5 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I love this company

I love this company: it manages to be both ethical and customer-oriented, which are rare traits indeed these days. Products are always excellent quality.

21 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Pretty, convenient, long lasting products

I’ve been using kind bags for years now, I’ve gifted many and got others in my life as obsessed with them as I am! The designs are fabulous and the bundles they offer provide great value. My original bag has been with me for at least 3 years and been washed numerous times without issue.

20 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Just lovely

Really lovely shopping bags,love the extra large shopping bag.mesh bags and the lunch bags.I found there customer service excellent. I Would really recommend kind bags .I have bought a lot of them and for gifts.

1 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love my Kind bags

I’ve got a fair few (some might say too many) bags from kind bag - the weekender, medium backpack, cross body in different colours and a few medium and small reusable ones - oh and a lunch bag!

Overall I love them - there are a couple of things on the backpack that could be better (zip quality and the elastic on the drinks holder), but I am forever being complemented on them - and the reusable bags are the best I’ve used by far - they hold loads and are super sturdy.

I also wanted to return some stuff a while back - easy to do and they replied quickly.

Overall I’m a v happy customer and am looking forward to whatever they bring out next

5 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great products from a great company.

I have now purchased a wide variety of Kind Bags, of all shapes and sizes, and I love them, as do friends and family who have received them as gifts. Not only are they environmentally friendly, they are great designs and styles. My husband loves his laptop pouch, as do I. My granddaughter regularly uses the mini backpack we gave her Mum and I love the medium one when travelling around, as it has so many different compartments to put in the variety of things I carry around! She also nabbed the pink crossbody bag I had! There is always a Kind Bag folded away in my handbag and I am genuinely amazed at how much the small one can contain. I will continue to make purchases from Kind Bags, even though I don’t really need them!!

5 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

KindBag offer a great range of products…

KindBag offer a great range of products with an even greater range of colours and patterns. The shopping bags last forever, folding up easily when the are empty and expand well and are amazingly strong. I particularly love the laptop sleeves and feel safe with the padding they provide. My grandchildren love their lunch bags. The ordering process is easy and quick and are dispatched by good couriers. ALL THAT and you feel good about using products that reduce waste !!

5 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent bags

I have a number of kind bags in different sizes and patterns. They are excellent. Hold loads and very strong.

5 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love my Kind bags!

Love my Kind bags, speedy delivery, excellent quality, I don't leave my house without one, so strong and beautiful designs. Highly recommend!

5 augustus 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

POOR Customer Service Help

While the quality is good and they are quick to ship, the customer service and ability to help is poor and unhelpful. When orders are placed by accident, even if you email minutes after to cancel the order, they will only respond after the order has been shipped, so that it is no longer cancellable.

9 juli 2025
Review zonder uitnodiging
Logo Kindbag

Antwoord van Kindbag

Hi Heba, thanks for leaving this review. I am really sorry that our customer service wasn't able to be of more help in this case. While we reply to all our customers within 24-48 hours (working days) sadly in some cases this still means that an order, accidentally placed, gets shipped before we can cancel it. I'm sorry that was the case here and we will be reviewing our processes to see if we can improve this.

Beoordeeld met 1 van de 5 sterren

Bag went bobbly very quickly

Bag went bobbly very quickly. Did comment below their adverts to say this but no reply. Kind by name but not by nature, unfortunately. Great looking bag but not durable at all. Shame.

9 mei 2025
Review zonder uitnodiging
Logo Kindbag

Antwoord van Kindbag

Hi Tabitha, Thank you for your review. I'm really sorry to hear that the bag has bobbled for you. This is not the quality we expect from our products. We've gone ahead and sent over an email to you from hello@kindbag.co to offer you a refund here once we have a few more details. If you ever have any issues in the future please do go ahead and send us an email as were here to help!

Beoordeeld met 1 van de 5 sterren

Shocking customer service

I ordered a lunch bag which was broken on delivery , I emailed the company several times with no response . I am now left with an unusable item with no way of replacing as the company have not responded to any messages. So disappointing as I was really looking forward to using this lunch bag .
I would steer clear of this company unless you are a big company who can offer them corporate collaborations !!! So disappointing

2 mei 2025
Review zonder uitnodiging
Logo Kindbag

Antwoord van Kindbag

Hi Emma,

Thanks for your review. I'm really sorry that this has been your experience of the customer service. Unfortunately, it looks like our emails might have been heading to your spam or junk folder as we replied a couple times from different @kindbag.co email addresses but it seems they may not have reached you. Please have a look in your spam folder and if you still cannot see our emails do let me know. We would love to get this issue resolved for you as soon as possible.

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