Kit Heath LTD Reviews 49

Very pleased with the quality of the necklace...arrived promptly and beautifully packaged. Highly recommend Kit Heath jewellery.

My husband bought me a bracelet for my 75th birthday and one of the toggles came off it and couldn`t be repaired and was out of warranty.I spoke with Kirsty from customer services who went above and beyond to help me, suggested we turn it into a necklace as it was of sentimental value .I am over the moon with the necklace so I bought a new bracelet to match.
I will certainly recommend Kit Heath to my friends

I have a lot of Kit Heath jewellery and love it. I had a bracelet as a birthday present in 2024 so had no receipt or date of purchase.
At Christmas I noticed the clasp had broken so contacted Kit Heath to see if they could help.
Had an email from Kristy with a returns label to send the bracelet back to them for them to look at.
Within 2 days I had a brand new bracelet sent to me.
Amazing quick and efficient customer service.
Would highly recommend them and their jewellery is beautiful

I have been buying gifts from Kit Heath for some time now, mainly for immediate family gifts. Recently had to contact the company sales team after a blunder with an order I had made.
Response was quick and very helpful and issues resolved incredibly fast. The customer service team of Kristy and Jayne were very proactive in resolving my problem satisfactorily.
Great service.

My wife unfortunately managed to lose a pearl earring that I had bought for her anniversary the previous year. Kirsty from customer services went above and beyond to find me a single replacement to match her remaining earring. Always been a fan of Kit Heath, and this has cemented my appreciation of their service and products. Thank you

I had a faulty pair of earrings, bought by my mum as a present for me from another supplier. Kristy from the team was so helpful and fast at responding and after sending my broken pair back, immediately sent me a new pair. Honestly could not have asked for better customer service!

Bought a beautiful earring and necklace set from Kit Heath for my wife. Really nice quality and my wife was over the moon. Had a small issue with one of the earrings that was returned and replaced. The whole process was effortless and quick with extremely friendly and helpful staff member overseeing the whole thing. Can’t fault them or their beautiful jewellery.

I was gifted a beautiful pair of earrings as a present. One of the earrings broke (totally my fault). The earrings were of great sentimental value to me. On contacting Kit Heath i spoke to Kristy who was exceptionally professional, helpful, lovely, caring and empathetic to my situation. The earrings were fixed, free of charge. I can't recommend this company highly enough, their customer service is as good as their products and the best i have ever encountered. A special shout out to Kristy - THANK YOU for all your help. Best wishes Sarah (Cambridge).

Fantastic customer service! Great communication and ‘above and beyond’ response.
LOVE your products
LOVE your aftercare
Well done! You’re nailing this
Thanks Kristy - excellent

Have bought a few items from Kit Heath in past few years, always delighted with them. Had a minor issue with the most recent purchase which they dealt with rapidly, just as impressed with the customer service as I am with the beautiful jewellery. Huge thanks to Kristy and Jayne for being so professional and helpful.

What lovely, helpful and understanding people. Everyone I dealt with - Kristy, Hayley and Charlotte - were so kind and dealt with my issue very quickly and efficiently. Would highly recommended, you will not be disappointed 🤩

Kristy at Kit Heath was so lovely to deal with, she was understanding and very prompt with dealing with my request. I absolutely love my hoop earrings they are my go to. Would highly recommend.

I recently contacted the customer services department at Kit Heath to ask for a replacement earring after loosing one from a pair. I had a wonderful experience talking with Kristy and she quickly found a solution and sent a replacement earring out to me within a week of my first enquiry. Their jewellery is beautiful and their customer service 5-star. I would definitely recommend jewellery from Kit Heath and will be adding to my collection in the future!

I contacted KIT HEATH customer service after a pair of earrings I had bought for my granddaughter for Christmas unfortunately broke due to a small fault. From the moment I got in touch, the experience was outstanding.

The customer service representative I first spoke to was incredibly professional, friendly, and understanding. She immediately offered to replace the earrings, and the entire process was simple, smooth, and very efficient.

A huge thank you to Charlotte and Kristy, who handled everything with such care and professionalism. Their friendly and helpful approach made the whole situation stress-free. The replacement earrings arrived quickly and without any issues, and my granddaughter is absolutely delighted with them.

I’m very impressed with both the quality of service and the way KIT HEATH stands behind their products. I would definitely recommend them and will happily shop with them again in the future.

I've long loved Kit Heath jewellery, and my husband knows it's a favourite brand. My lovely Mum bought me a pair of their earrings for my 50th birthday, and they quickly became favourites, my 'special' earrings. Even more so after Mum died last year. They came with my on a trip to celebrate my husband's 'significant' birthday this year, but tragedy struck! One of the earrings went missing in our apartment. The family was deployed to find it - to no avail. I contacted Kit Heath, wondering if there was any chance they could sell me just one to replace it. Well, I've been blown away by their customer service. After looking at photographs, they thought they had a match, but asked me to send (securely) the original so they could be sure. Lo and behold, within a day, they confirmed they had one, and had returned both to me. Yes, there was a cost (a minimal cost) but what touched me was the care they took, and a lovely, handwritten card that arrived with the replacement. They understood how much this meant to me, and acted accordingly. Thank you.

Kit Heath jewellery is more than great, it's excellent. The customer service is impeccable. I emailed explaining that I had a problem with a beautiful bracelet I had for my 40th. I was responded to the next day. I sent a picture over and then was asked if I could send it to them. They provided different options to free post to them. It was reviewed and agreed I would receive a new bracelet in place of the original. This was back with me within a week, with a hand written card.
Amazing.
Thank You Kit Heath, I will continue to enjoy your beautiful jewellery. Special Thank You to Kristy.

Unfortunately, one of the warring stems broke in my ear but Thank you very much for the good care and swift service in replacing these.

I also really appreciated the note card. You don’t often get such personalised service in these times, so it really stands out!

Fabulous customer service

I would like to say how impressed I have been with customer service at Kit Heath. My husband bought me a lovely pair of earrings which I wore almost every day. Unfortunately the post broke and when I contacted Kit Heath they were brilliant and replaced them for me. Everything was super efficient and thank you to Jayne and Kirsty for all your help. I will certainly be buying Kit Heath jewellery again.

Great customer service assisting me in getting a product repaired/replaced - responsive, polite and helpful.

Absolutely gorgeous jewellery, I have a few pieces and they are always admired. I always look forward to seeing new pieces. I had the misfortune to break the chain on one of my pieces, and contacted Kristy........not a problem, I returned mine and received a new one in a couple of days. Excellent customer service. I would give the company ten out of ten.
Thank you Kristy!