Kmart Reviews 

Just went shopping at Kmart Palmerston north and certainly not happy with customer help desk. I had trouble trying to find a product and they weren’t that bothered to see if it was in store or not. Not very helpful at all.

Bought something online got the tracking number no one seems to know where my item is I get stuff from over seas quicker

I bought a food processor through Kmart's online shopping because their physical stores were out of stock (only one store in another city, a 6-hour drive away). A week later, I received the product and out of a total of 20 items including the body, 10 accessories (including blades) were missing.

1. The product was packaged in a mailing with durable plastic bag so it's clear there was no possibility of theft during shipping.
2. The shipping company should have checked the weight before sending it out but Kmart couldn’t have missed the weight difference.
3. Do they not check the products before shipping them out?

When I asked them, their response was even more absurd:

1. They told me to go to a physical store to exchange it (a 6-hour drive). If I could go there, would I need to order online?
2. They said if I wasn't in a hurry, I could wait 8 weeks for them to order and send the missing parts. So, I have to wait 8 weeks before I can use this product?

They are refunding my money, I am angry about such an outrageous human error from a major chain store, and I have lost trust in them.

I went in this afternoon to Nelson branch to exchange some tops for little miss fussy 12. We got tops she wanted, went to returns counter with our previous purchase, tickets intact, original receipt. But did not have original card, which I explained was happy to exchange. The older lady behind the returns desk I felt was really rude. She was adamant that I needed the original card, which again I explained was happy exchanging, she said well you'll have to have a voucher.i said yes an exchange voucher.she said we don't do exchange vouchers. I just felt belittled and walked out feeling rather defeated. I shop there all the time and have always walked out happy and wanting to return. I don't usually complain, but just felt the customer service was very off!

If I could give no star I would ordered online delivery from botany store Auckland.
Received email confirmation with error missing delivery message I added and showing to leave unattended ($400 worth if product no way!!! I put instructions do not leave if no one home along with contact details for the person receiving)
Tried over a 4 hour period to call Botany Kmart no one answering tried bring transferees to dirrfent dept in the hope someone would answer nothing and on hold over 15min ever time extremely frustrated..
I call the Kmart office finally got to speak to someone again extremely unhelpful only to find out that my list had been processed across numerous stores asked to cancel and was advised No order in system you will receive tracking number by end of day the I can call courier company to sort myself..
Well it is day 2 only 1 tracking number for 4 items worth $4.00 where is the rest of my order??? $396 I called again still picking orders not helpful maybe by end of today more tracking numbers apparently I just have to wait..
When asked why I was told orders had been picked yesterday & I could not cancel I was advised that order was sitting in system waiting to be picked so NO cancellation allowed..
I am very unhappy with the service overall & hopefully my items arrive safely.

I will never shop online with Kmart ever again & will be advising everyone I meet to avoid them also..
What a trainsmash of a Service wouldn't even call it service.

Had a great experience from Diane at Kmart Papanui branch. She sorted out an issue quick and smart she's a pristine staff member was taken aback how onto her job she is. Had to mention as she really puts herself out to keep the customers happy, she deserves a pay rise very hard worker Diane, thank you.

I ordered a carseat. It was Kmart marketplace seller. I was supposed to receive it last Monday, but didn't. No way to speak to an actual person at Kmart. No response from Ebuzz (market place seller). No response from messages left on order page. In short, no customer service from any parties involved.

While shopping at Kmart, Victoria Point today, a young person served us at checkout.
No hello
No thank you
No have a nice day
No nothing
She didn’t speak except to say $29.

Actually I am quite disappointed with younger people working in retail.
No respect No manners!

Such disgraceful service and customer service. I gave the will to exist trying to get through to customer service at Kmart Henderson, after 48 minutes waiting on the phone and after I had been refused a refund for a faulty item at Kmart St Lukes, as policy is you don't do refunds for bedding, that is faulty!!! Terrible service and a very dishonest transaction for my child who is new to flatting and buying her own things to make her home nice. Shame on you !!!

Ordered a trampoline a few weeks ago for 3 young boys for Easter. It has arrived today and is missing half of the parts. Lodged a complaint straight away and was told someone would call back or I can drive to a kmart (2hour trip) to get the parts. No indication on which kmart would have them. Tried calling two kmarts and it is just ringing out even though they are open to 9pm. I spent over $100 in delivery and having to run around because someone didn't do their job and check the stock before either 1/ not checking all parts from a prior return and 2/ not checking the items were in the box prior to dispatching the stock. I hope this is rectified asap- I would expect a new trampoline is delivered tomorrow given the circumstances.

I stopped shopping at kmart for years because of stock availability, every time I make an order and checkout somethings not available then I have to go back through my long list and find substitutes or just remove it. I finally shop again and I'm getting refund because stock not available!!!! omg kmart will you ever get better? I had to cancel my whole order and not buying form you for another few more years. Shein is more reliable. your losing customers.. not good at all kmart New Zealand

Faulty product. Wok's have non-stick coatings peeling off. Asked for replacement. They said they processed refund. No refund received. Follow up going no where. They keep saying refund issued. Check with your bank

I brought a bike on line for my son who's birthday is on Monday so in 3 days.
I checked availability on line at 3 different stores all had availability so I ordered one, kmart where extremely quick to take my money but this morning I receive 2 emails from kmart one telling me my order is canceled and the other one telling me I am getting a refund that will take 3 to 5 working days to show up in my account now I called there head office 5 times to find out why I was not called about an issue with my order only to be told that it's there 2 separate systems that do this automatically as well as being told to calm down and asking more than once to have a manager call me back so I can find out at least when my refund will be in my account so i can go to the warehouse and get my son his present well because of kmarts inaccurate stock on hand that was on their nz website again all 3 stores I checked showed the item was in stock before I placed the order. All I wanted was an answer as to why I was not called when there was an issue with the on line order no.kmart just decided that they would make that decision for.me but not once did anyone put me thur to a manager or try to come up with a different solution like i said if someone from the manuka 24 hr store had just called before all of this just to tell me about the issue or too tell me when my refund would be backing my account but I guess that's how a big company likes to treat their customers . I will never shop at kmart again after this. It is the worst customer service interaction I have ever had shame on kmart you ruined a 9 year Olds birthday and I wish I could give no stars

I am 11 years old and have not developed very much and I wanted to buy a bra from kids section and the bras where either too BIG or too SMALL. Their bras are always dirty or broken and basically not very worth the money. DONT BUY if you are having the same experience as me!!

Kmart makes it impossible to review an item when it matters.
"Sit Up Bar" - Absolute TRASH doesn't even suction to a wooden floor. Loose fitting but that could be overlooked if it simply did it's job.

Disgusting and straight out racist . How dare a security say to me you n lover .. wow horrified and shocked I want be spending another cent in a racist disgusting place like Kmart

Kmart Whangarei. My phone call was answered and Dustin was wonderfully helpful locating stock and boxing it up for me to pick up. 5 extra shiny stars for him!

I slipped in spilt bubble mixture there it wasn't cleaned up, lots of medical bills, scans, x-rays, still waiting on reimbursements and compensation.

This review is for Kmart Manukau at Supa centre centre. It’s bigger low in stock and people who working seem to not know where things are. I go there for bicycle air pump iPhone charger and body soap. They show available online but they are not available in store and when asked staffs there, people told me various places, at the right end, at the left end, I couldn’t find them, go back to them, they said then they don’t have them. It’s funny to them. I go next time go to Botany one. I live in Manukau but shopping at Manukau will waste more, non production store and people don’t know what they are telling.