Lancashiredoubleglazing Reviews 

Previously had windows from LDG and experience was faultless. Just placed an order for french doors with Owen and he was more than helpful, very friendly and professional without any pushiness. Definitely recommended by me.

From seeing my sales rep Carl to the survey and finally installation the whole pricess was faultless.
I cannot recommend this company enough and I am over the moon with my new door.

Great service and exceptional fitting. A great job done by two professional. I would highly recommend.

Great service for warm roof and windows. Sales from Owen and installation from Mark Darley

A fantastic company very professional, you couldn't deal with a better company especially nigel, and Mark delighted with my front door
Shaun Seddon

Mark the fitter did an excellent job and it has totally transformed the look of the building. From order to fitting i had good service from all involved.

Lancashire Double Glazing has just completed new windows and front fascia on my property- the standard of work is exceptional. Good quality products installed by excellent tradesmen at very competitive prices. The team had excellent work ethics - kept me informed prior and during installation- respected my property and took extra care regarding my dogs. Nothing was too much trouble, they were professional, courteous and friendly. Everything was left clean and tidy each day with particular extra attention at the end of the project. Highly recommend this company and team of tradesmen, will definitely use them again.

I recently used Lancashire Double Glazing to replace some of the windows and doors in my home, and overall, I’ve had a mixed experience. The communication at times could definitely be improved, with delays and some missteps during the process that were frustrating. However, the final installation was of good quality, and the fitters themselves were skilled and left the site tidy. They also offered helpful advice during the sales and installation stages. While I wouldn't say the experience was perfect, the end result has made a positive difference to my home. I would recommend LDG but with the advice to stay on top of communication if you use them. 4 stars.

Very poor customer service. Rude & condescending over the phone, decided to go elsewhere due to the poor experience with their sales team.

Our new conservatory roof is a fine piece of work by your fitters completed in atrocious weather we would recommend your workmanship to anyone many many thanks RUTH and John Butterworth Lostock Hall

Communications once contract has been agreed are so bad. Fitters didn't appear until mid afternoon on day of installation, 1 week break in between fitting with partial fitting just left during this period, no communications for either of these. I had to do all the calling of them for updates. Once the agreement is signed they simply do not care.
When you speak to the staff they are very nice and friendly but their overarching customer service is probably some of the worst I have experienced. Literally still waiting for the job to be finished as I type this review!

The new window I had fitted seems fine. However the company wasn't great in terms of communication/reliability, and they managed to damage a wall and a painting, and leave a lot of mess, during the installation.
There were no apologies initially when I flagged this up to the company, but to be fair later they were very apologetic and arranged for the damage to the wall to be repaired (although they booked the repair without checking if I'd be home or even telling me!). They seemed to take my complaint and the issues with their fitters seriously.

Had our whole house glazed by this company 4 years ago. Numerous snagging problems in first 12 months, difficult to get after-sales service. Four years later a window measuring 2m x 1.5m broke, from the inside with no apparent cause. LDG diagnosed from photos only - no site visit - "spontaneous fragmentation" and it's not covered by warranty! After a battle they agreed to replace at cost. Few days after they phone me at work demanding payment of the invoice they sent me - just one problem, no invoice sent! Installations Manager comes to measure glass and is asked about "spontaneous fragmentation" - he then says not possible to determine it's that until the unit is taken out. Ludicrous circular argument ensues. Eventually date agreed for fitting - they don't show up and think it's perfectly ok to rearrange for another date regardless of loss of earnings (I'm self-employed). I cannot begin to say how much I regret choosing this company to undertake our £40k job. I also question the value of a warranty - it seems reasonable to me that the buyer would expect glass not to spontaneously shatter and the manufacturer to make the buyer aware that this can happen and if it does then it would not be covered by warranty.
UPDATE 24/10/2024 3 guys came out to replace the unit and did an excellent job on a very difficult task. The unit is huge and it was a real struggle for them to get it out especially as it had broken like a car windscreen (a million small pieces). They managed and with no further damage or mess.
Interestingly, I have now had two requests from LDG to remove this review - I invite the reader to draw their own conclusions from that.

New double glazed doors and windows on the front of our house had always been something we wanted. LDG were so friendly with their response, no pushy sales. Communication was seamless. The gentleman who came do give us a quote and suggestions was helpful and very good with his advice and recommendations. But the final fitting from the team was outstanding! No mess no rubbish left and I can’t tell you how our house has been transformed and so has our life’s. It looks not a patch on the house before, you wouldn’t believe it was infected the same house to look at from the outside. Thanks you

I wanted to replace my ageing wood conservatory and it’s polycarbonate roof, so I could use it at anytime of the year, be it Summer or Winter, so went for the LDG Warmseal Roof with Tapco Grey Slate Tiles & White UPVC frame & I have no regrets, Phil & Rob from LDG were brilliant, as was the Plumber , Plasterers & Electrician
Great Job LDG 👋👋👋👋
May I add Kevin Langton from LDG was very helpful along the way & called today to see the finished job

In response to LDG
Your workers did cause the damage internally and externally your photographs doesn't prove anything at all and don't you dare tell me that the damage that was done internally was from before like you live in my property don't go covering up for the sub contractor's that you hire your hired contractor's did come and they did disrespect my property at all times while they were there.
So whoever replied to my message don't go defending the in defence able because you were not present in the house keep your views to yourself thank you very much. As far as looking out for your customers don't even go down that route quite a few people have made complaints about the kind of service you have provided I don't need to say anything more.

I recently had Lancashire Double Glazing build an extension for my home, including the installation of stunning bifold doors, and I couldn't be happier with the results! The team did an excellent job from start to finish, with attention to detail and high-quality craftsmanship throughout the entire project. John Judd was incredibly helpful, offering valuable advice and ensuring everything went smoothly. The professionalism and care taken by the whole team really stood out. I highly recommend Lancashire Double Glazing for anyone looking for top-notch service and outstanding results!

From day one in March 24 till completion in September 24 for one front door it can only be described as a shambles.

Company didn't turn up when arranged to leaving hours sometimes no notice .. poor communication between the office staff and the installation team.. wrong estimate of work later changed even though they took a picture of the leaded glass being broken so were aware of the damage..
Failed to turn up for a 5 minute job and gave no notice whatsoever sat for four hours waiting.
All things that were easily sorted by picking up the phone but seemed quite simply not bothered.
Offer £200 as a gesture of goodwill then said because of the damage to the leaded arch at the top of the door it would cost more money even though they examined the damage in March and took pictures.
Seht one installation person to do a two person job therefore he couldn't go to his other planned job so I could see first hand how other customers get let down first hand ...
LDG constrictive critism sort your Comms out and don't just leave customers wondering what is going on multiple times

Recently had my front windows replaced - so happy with the whole process from quote through survey to fitting … couldn’t be happier 😃
Now looking to to price for doors

We've just had our windows fitted in our old cottage by Harry and Scott. We asked for them to be done sympathetically, with little plastic trim and they didn't disappoint! They went above and beyond to make sure the finish was perfect for us. Thank you, we love the look of our new sash style windows and appreciate your hard work.
Sue and Mike