LandlordStation Reviews 

721
•
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I made 1 call and the rep had already had my issue resolved! It was my fault and the rep and customer service departs were great. Very friendly, helpful and knowledgeable!

Beoordeeld met 3 van de 5 sterren

Need to add more features, like showing what actual account info , with last 4 of account ect , so member can see which sources are for payments and receive. Should not be hard to do . Make it ea... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The most recent background check came back very fast & I appreciate that to serve prospects quickly. The background check was very thorough. I have utilized Landlord Station since 2011 and will use wi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent Service I have been using Landlord Station for a long time, and I have always had an excellent experience. The service is easy to use, fast, and very convenient. Everything is straightf... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Softwarebedrijf
  2. ook in
  3. Betalingsdienst
  4. Vastgoedadviseur

Geschreven door het bedrijf

A landlord's one-stop-shop for everything from tenant screening to payment processing.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

721 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,7

Alle reviews

(721)

44 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Pleasantly surprised!

I was introduced to this app without knowledge of their services. Checked it out, and was pleasantly surprised by the ease of use and breadth if their offering.

18 november 2024
Beoordeeld met 3 van de 5 sterren

The web site was not working

I liked how they consolidated information and showed the necessary information clearly. I did not like that their site was broken and I couldn't now get my report quickly until I called customer service for help. I liked how Pharoll Baker helped me and responded quickly,

5 november 2024
Beoordeeld met 5 van de 5 sterren

LandlordStation Review- Quick Response

Hello LandlordStation is very user friendly and the information can be entered quickly. Also, the response time from the Support team is excellent, but also your problem is fixed quickly. This is also very professional and friendly.

8 oktober 2024
Beoordeeld met 3 van de 5 sterren

It's stated a Miami Board member…

It's stated a Miami Board member receives one free report per month. I logged in from the Miami Board and was still given a run around as to whether I belonged to the Miami Board. And still have not received my credit. Reports are great and timely. Customer Service not so great.

12 augustus 2024
Logo LandlordStation

Antwoord van LandlordStation

Hi, Anthony! I'm sorry you had trouble with this. I do show that you were able to connect with Pharoll and he walked you through how to access your credit through your account. These credits are made available every 30 days for the Credit+Criminal reports and you'll see that screening level marked with an available credit in your account. It is applied when you place the order. If you have any additional questions, we'd be happy to help with those! Please let us know.

Beoordeeld met 4 van de 5 sterren

Got a response but subsequent question ignored

I did get a response with a solution. But part of the problem is Landlord station is on east coast time and so if I have an issue in the late afternoon I have to wait for an answer. Also I asked the help person an additional question and still have not received an answer. So I might need to restart the communication. Landlord station has this quirk that if the person never does their credit check your money is in limbo and never used. I asked for my money back in this last question to the help person but no response.

28 juni 2024
Logo LandlordStation

Antwoord van LandlordStation

Hello, Carol! I do apologize for the delay. It does look like we received your last email after the close of business on Friday, so someone should be able to respond to your request shortly.
In regards to the payments, we do authorize your credit card when you order a screening, but the reason we don't capture the charge until the report is run is to make sure that we do not charge you for a report that you do not receive. That authorization can be removed either by canceling the report (which we can do on our side) or after 30 days. If there's no activity after 30 days, the report will automatically cancel. If you happen to have used a screening credit to pay for for a report that was not run, we can reset that for you.

Beoordeeld met 5 van de 5 sterren

Outstanding!!!

I've used Landlord Station for over 15 years. Even when I had to call customer service, everyone has always been very polite and very eager to help. I've never had an unpleasant experience. Thank you!!

21 mei 2024
Beoordeeld met 5 van de 5 sterren

Thanks for making a complicated process easy!

I have used your service for over 5 years and you have helped me grow my rental properties by allowing me to make sure I am making a fully informed decision with future tenants. I not only thank you but my tenants also thank you!

27 april 2024
Logo LandlordStation

Antwoord van LandlordStation

Thank you for sharing your kind words! We're always thrilled to hear when LandlordStation has not only helped our landlords with their current investments, but have helped them grow as well! Thank you for being such a loyal customer and allowing us to help you build your business!

Beoordeeld met 1 van de 5 sterren

Landlord Station Alpharetta GA USA SOLD…

Landlord Station Alpharetta GA USA SOLD my private personal information to third party sites and these sites put my HOME address on blast for anyone to find. Maybe that's not a big deal for some, but for others who have stalkers, its a very big deal. For my safety I had to go with a completely different rental than the one I applied for thru LandlordStation, and moved elsewhere with the hopes that my stalker was unaware of my previous home address. Oh, LandlordStation also keeps your credit card information and "annually" charges it for future applications regardless of a person actually moving or using the application?

13 december 2023
Review zonder uitnodiging
Logo LandlordStation

Antwoord van LandlordStation

Hi, Christine! We do not sell information to third parties. We do provide a tenant screening to your potential landlord and we run the reports through TransUnion.
We have an option for landlords to keep their credit card on file for monthly or annual memberships, but we do not charge tenants in that way. The landlord can choose to have you pay for the screening if you are a tenant, but it's a one time charge.
I'm going to reach out to TrustPilot to see if I can get some contact information from you, but I'd like to speak to you further to make sure all of your concerns are met. If you could contact us at info@landlordstation.com that would be fantastic! Thank you!

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