I made 1 call and the rep had already had my issue resolved! It was my fault and the rep and customer service departs were great. Very friendly, helpful and knowledgeable!
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Lees wat reviewers zeggen
Need to add more features, like showing what actual account info , with last 4 of account ect , so member can see which sources are for payments and receive. Should not be hard to do . Make it ea... Toon meer
Bedrijf heeft geantwoord
The most recent background check came back very fast & I appreciate that to serve prospects quickly. The background check was very thorough. I have utilized Landlord Station since 2011 and will use wi... Toon meer
Bedrijf heeft geantwoord
Excellent Service I have been using Landlord Station for a long time, and I have always had an excellent experience. The service is easy to use, fast, and very convenient. Everything is straightf... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
A landlord's one-stop-shop for everything from tenant screening to payment processing.
Contactgegevens
2001 Westside Parkway Suite 155, 30004, Alpharetta, Verenigde Staten
- 8666137773
- info@landlordstation.com
- www.landlordstation.com
4,7
Uitstekend
721 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Is the rental number given supposed to…
Is the rental number given supposed to be their credit score or what is the scale for 'your' rental score?
4 november 2023
Stockdale
It gave me the opportunity to look into a potential renter. It was not as user friendly as I would have expected but worked for what I needed
26 oktober 2023
Antwoord van LandlordStation
Hi, Shockley! I'm sorry to hear that you did not have a user friendly experience. You'll see a Request Feature option in your Navigation bar in your account. That will go directly to our product design team. Please feel free to send any notes you might have on your experience. We are always looking for ways to design a better work flow for you. Thanks!
Improvements Needed
It doesn’t appear the income was verified. Also, I used the pulldown menu to determine the cost in advance to charge the potential tenants, but when I actually purchased the report I learned you charged $5 more for additional information in the report. It was too late to charge the tenant for this. This need to be fixed.
23 oktober 2023
Antwoord van LandlordStation
Hi, John! I do show that income verification was sent through on your most recent orders on October 23. If you did not receive those emails, please check your spam for emails coming from info@landlordstation.com
The $5 charge would be Income Insights, which is not income verification. Your income verification came with the reference checks that you ordered. The $5 charge for Income Insights is noted at the checkbox when you choose to add it (the charge amount shows if the box is checked or not) and it would also show on the confirmation page with the total.
I hope that helps clear up your questions, but please feel free to reach out to our customer support team if you have any further questions or issues. Thank you!
Great experience like always with…
Great experience like always with Landlord station
28 september 2023
Great Background Check
We have used Landlord Station for many years. They handle their research quickly & efficiently. They also get their return background check in a very timely manner.
21 september 2023
works like it should
12 september 2023
Convenient and quick.
11 september 2023
Efficient efficient
31 augustus 2023
Antwoord van LandlordStation
Hi, Abe! We do send out email notifications for finished screenings, submitted rent payments, etc etc.... Please make sure to check your spam folder and that you whitelist info@landlordstation.com to avoid it being filtered in the future.
If you do that and still do not receive those emails for any reason, please let us know!
Easy to use
I have used landlord station for 10 years. It’s so simple and easy to follow the website. The support is responsive and always solve my problems.
23 augustus 2023
You keep rejecting my real estate cc
You keep rejecting my real estate cc. I have worked over an hour on this issue during the last year. No resolution. Cc company assured me it’s an issue on your side but I never get sufficient help to resolve it.
20 juli 2023
Antwoord van LandlordStation
Hi, Clark! I do show that you made a purchase with us a couple of days ago. If you're still having trouble, please reach out to us at info@landlordstation.com or give us a call at 866.613.7773. I'm afraid that we cannot discuss sensitive details on this response because it is an open format. Thank you!
Ordered a report on a rental applicant…
Ordered a report on a rental applicant using first and last name as landlord station requests. The report received had that name but was a different person. Landlord Station's requesting middle initial would have avoided that problem. My money was wasted.
17 juli 2023
Antwoord van LandlordStation
Thank you for reaching out! I've spoken to the customer support team member that is working with you on this. He says he is waiting on your reply so that he can better help research the issue.
It would be nice to have a response on…
It would be nice to have a response on inquiries during weekends instead of waiting til Monday. Just a suggestion. Thanks
24 juni 2023
Antwoord van LandlordStation
Hi, Joe! Thank you for the feedback! Our customer service is available during the business week. As of today we do not have customer support over the weekend or on national holidays, but we will answers as quickly as possible when we get back into the office on the next business day.
My problem was addressed quickly
My problem was addressed quickly and I received the answers I was asking about.
22 juni 2023
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