Laura Canada Reviews 

I ordered a dress, was on clearance, I applied my 15 loyalty and the the discount the dress including taxes came to $57+. The package was shipped and I was looking forward to my dress. When the package came, it was a small box - Mars doctor, system for anti aging. I was surprised, I have never seen any such product in the store. I called Laura, told them what was delivered, sent a package via email to them. I fi ally received an email to say that no refund would be given, also no dress. I ha e been a loyal customer for over 10 yrs. This is how you treat your customers. Why am j bei g penalized for a shipping mistake? This is the worst customers service I have ever encountered. They basically called me a liar.

This store is the worst!!! All they do is give you the run around! We had price tags coming up incorrectly and they wouldn’t give us the price that was marked on the tag! They had us wait till next day to talk with store manager Corine who told us she could do nothing and to call customer service. So I call them they tell me it’s a store issue talk to the regional manager Jamie. I explained everything and Jamie said will investigate and call me back and doesn’t. So I called customer service again spoke with Sina who starts accusing me and asking if I took pictures or have proof! Are you kidding me. What kind of store is this! Absolutely insane! Run from this store!

I’ve had many great experiences at the Laura store in Montréal, QC. I’m really satisfied! I’d also like to highlight the amazing customer service given by Fatima. She was really helpful and always offers me an amazing shopping experience.

For the second time, I have had an awful return experience at the Kelowna, BC store. The first episode was dealt with to my satisfaction, but only after several telephone calls and escalations to upper management. The most recent problem arose from a return that was 2.5 months after the purchase. I did no alterations to the item, did not wear it, and did not cut off tags. I purchased the item in September, and since it was a cold weather item, I did not put it on until the day I needed to wear it. It did not look right and was not fitting well, so I decided to return it. I am a senior and cannot drive at night. I also live 2.5 hours away from this store and only travel to this city when absolutely necessary. When I was told that, due to the return window expiring, I was getting only 75% of the value of the original purchase price AND I had to accept a gift card. Nothing else was offered. So, in essence, I paid for 100% of the garment, but received only 75% of the value when it was returned. Furthermore when I purchased the item, I was not made aware of the return policy, either verbally, or by being directed to read the extra tiny print on the BACK of the receipt. I will, AGAIN!!, be escalating this as far up the ladder of greed as is necessary to achieve A FULL REFUND!! I would definitely NOT recommend shopping at any Laura store.
Pissed off customer in British Columbia!!

First of all, Margareta from cross iron mills forces you to buy stuff you don't want to... almost everyone in the review section is talking bad about her (just fire her at this point) and then the other employees (including Margareta) are so racist cuz they were really rude to my mom for being asian... My mom had to return a dress that she bought for me cuz it was so big on me, when we explained all this they accused us of wearing it and said that the dress stinks and argued with us in a really unprofessional way... Now we are stuck with a dress which doesn't fit anyone I know... So basically never buy dress from this store as it doesn't even deserve one star rating... CAUTIOUS!!!

Pretty disappointing that when you make a purchase online and return in store the refund of your payment isn't done immediately. Rather it is sent to "Corporate" to process the refund "in a few days". This results in you needing to call 2 weeks later when no refund has been processed. The customer service representative first told me the refund was indeed processed within days of the return. When I asked to double check the payment and the confirmation (as no funds had been received in my bank account) I was told there was an error and the refund wasn't processed after all. I asked if I hadn't called how would this have been found and what type of reconciliation process is in place. They said usually the person calls and "we fix it". Pretty disappointing for a company of this size who has great products. Makes me think twice about ordering/purchasing from Laura in the future.

I feel obliged to share my experience as I am totally flummoxed by the way it was handled. I have been a long time customer of Laura and Melanie Lynn, its sister company. In fact just in 2023, I may have spent a little over $500 and I still consider Laura, my favourite store with good product offerings and very helpful staff at the stores. I was however dismayed by the customer service response (Katina Daley) I received about a small problem I encountered with an online order I made.

First to note is that the toll-free number to contact Laura Customer Service is not valid across North America. Also worth noting is that this is my first time voicing a concern. I have been communicating with Katina who offered a solution of a code to use towards another purchase at Laura. This code is valid for six months after which, it expires.

I am on the cusp of travelling abroad and so I tried to utilize this "credit" before I leave. The transaction is cancelled without a reason proffered; I am surmising it might be out of stock. I contacted Katina about the latest development and asked if she would consult with her manager to either credit my credit card or send me a Laura gift card for the same amount.

Well, here is exciting part. My email address has been programmed to go to spam by Customer Service so there is no way to continue my email conversations with Katina Daley. What a cold and terrible way to deal with a long standing customers. I feel everyone ought to hear of this experience.

AI had a very bad experience at Laura Burloak - they do not respect the price on the tag. Be sure to verify your bill before paying. You will end with a larger bill.

I purchased a shall for $49.99 and I got the exact same product at Shein for $19. Really disappointed

I have shopped Laura Plus for decades and it's been hit or miss every time: hit or miss depending on the cut (A-line, swing or flare is best for the plus size apple shaped figure, yet too many of the tops are straight-cut, with deeper-than-necessary necklines). This time, I took a leap of faith and, going by the photo of the blouse online, I purchased the lovely gray floral blouse with cap sleeves, online. On the whole, it's a lovely piece, with ample coverage over the "apple" bits, long enough to flatter. However. The neckline plunged far too low, exposing more than just a bit of cleavage. Why is it so difficult to have tops sewn with a more modest neckline? Not everyone likes to expose their cleavage; some of us prefer a more modest neckline. I've taken to shopping on American online sites because of just that issue, and have found that their designers are much more sensible in what looks flattering and the overly plunging neckline certainly does not.

The worst exchange/return policy known to mankind. Shopped total about 812.00 online in July 2023. It is 14 DAY RETURN POLICY. Unfortunately I did not get a chance to return the unwanted items within 14 days, so I got the store credit for the items I purchased not the Price I paid instead the Discounted Price. So I lost $101.17 in total.

.....DO NOT SHOP HERE

A few months ago I had the pleasure of being helped by Diana Piperni ( who works at the Melanie Lyne store located in the St. Laurent shopping centre). Her customer service was above and beyond…she was amazing! I was looking for an outfit for a job interview and she helped find me something I would have never had thought to buy, but I ended up loving. I’m glad I came across her card on my desk because she deserves a 5 star review!

Kind regards,

Maureen O’Connell

WARNING don't buy from Laura Canada because you won't get your money back and/or true exchanges! I bought 1 shorts @ $23.99 (ExchangeOnly:No Refunds) & 1long pants @ 79.99 both Brand:Laura, online. My usual jeans size is 16-18. Laura's matching waists are 2-3 sizes larger. Closest return is Laura's at Crossroads Mall at Weston Rd.Manager, young tall female was awful, saying no refunds/no Credit if I cannot locate another shorts. So she wanted me to lose the money I paid? Same brand same fibre % (Linen n Rayon) one with stripes instead of plain was only available but Mgr insisted she can't give me this as "replacement", n checked it out @$29.99 refused any discounts (even though 50% off was current), and I had to pay the difference + taxes, to get the shipped shorts "replaced"! A Salesrep from Yorkdale Melanie Lynne, named (Rai), transferred to this store was visibly disliked by the Mgr & a Black Salesrep. Rai worked hard to try to prevent me getting a refund for the eligible pants but my size wasn't available in Black. Experienced older women must not just be pushed to a store with younger reps who feel threatened.

I had a great shopping experience at Laura, but the return policy is terrible. I bought two dresses, for my daughter's wedding, thinking that I could return one after I showed them to my daughter. The nearest Laura is over an hour away for me. Sadly after 14 days there are no returns. This is partly my fault for not reading the return policy, and assuming that I could return one of the dresses with all tags and packaging, as you can in most stores. They also did not let me know verbally at the time of purchasing what the return policy was.
Be aware that the return policy is the worst!

The worst exchange/return policy known to mankind. Spent 250.00 on a dress for my daughters wedding in July. Purchased at the end of April....delivered in mid May. Dress is too casual for the wedding so I wanted to exchange it or receive an instore credit. 14 DAY RETURN POLICY.......not 30 or even 90 for credit only. STUCK WITH THIS DRESS......DO NOT SHOP HERE.

I shopped at Laura, Polo Park in Winnipeg. Valentina was the Sales Associate who helped me. She was amazing! She was very helpful, patient, kind, honest and friendly. There are very few places with service like that and amazing people like Valentina. Thank you!!!

Me and my mom bought a dress couple days and and we were told by a lady who works at laura that it will be 14 days to return or after that it’ll be exchange or store credit. We went today (march 18,2023) to buy my dress and my sister’s dress and I generally asked if those dresses have the same policy of store credit because thats what we were told last time.
So i asked the question that “will it be exchangeable after 14 days? Or I’ll get the store credit?” The employee who was helping us told us that there’s no policy such as exchanges or store credit. She called her ASSISTANT MANAGER! SHE WAS SO RUDE TO US! She didn’t know how to talk to a customer, she didn’t know how to talk to kids (my sister’s just 14 and she’s an introvert, she got hurt by the way she spoke) I HATE THIS STORE SO MUCH! I will never shop here again! And wont let my family enter the store! I couldn’t believe how rude she was. It was a really bad experience. I hated it so much! Wont even buy anything from there again! I RECOMMEND TO NOT BUY SINCE ITS ALSO EXPENSIVE AND WORKERS ARE NOT POLITE

Worst exchange policy ever. I can understand a short return policy but exchange… 14 days… That is complete bull.
I’m a single mother that needed something nice for court, court that didn’t end up happening. I would have loved to exchange for something I’d actually wear. Tags still on, never worn and I have the original receipt. But it’s past the 14 days. Absolute crap. I will not be shopping here again that’s for sure.

While I liked the coat I ordered online, it was a little big so I had to mail it back (closest store to me was almost 2 hrs away). I knew I was responsible for the return shipping costs (which is disappointing since many businesses offer free return shipping or discounted), but I had NO idea it would cost me $35 to return it! Very upset about this and will not be ordering again in the future. Be WARY of online return shipping costs is my advice.

I took my 86 year old mother to the south centre store in Calgary. We were greeted by a sales associate by the name of Bev I think she was the manager. She was so kind to my mother and picked out a few items and took in to the change room and stayed with her to help. After mom picked out a pair of pants she took our payment and was so friendly. I give the whole store a thumbs up and hope to continue the hard work.

BEV YOUR THE BEST