Laura Canada Reviews 

I am not happy with Laura Canada because as per their policy I was supposed to get birthday discount but I did not get it.

Although I did have to take my dress back, the woman at the Uptown Laura shop were amazing! They showed me others, and were so kind when i did have to return the one i had bought online. They made my day, and i will be back to shop. I know i will find something the next time i am in.

This was my first and last time shopping with this company. I ordered my daughter dress online, my payment went through quickly but no date of delivery was given. I called several times, the automated response was "your order is being processed, If you wish to talk to an agent stay online or leave a number to get a call back..I did leave my number but did get a call back. Since then I have call 3 times and still haven't got any idea if I will receive my purchase for Christmas. If I was aware of their system I most definitely would ot have placed my order here..my extremely disillusioned and disappointed..I expect a more professional experience.

Very disappointed. Several emails to customer service without the courtesy of a reply. The Style reward points and gift card payment was show on my Order but was not applied to the Order total. Bottom line I've been ripped of my gift card and reward points. Further, I have been waiting for 11 months for Laura to process a credit to my credit card for returned items. Confirmation a credit was being processed but never was. Again, no follow up reply in spite numerous follow ups. Have been dealing with Laura for years but not so much in 2022. I'm done.

I placed my order Nov 20/21 & still don't hv my order, call customer service, after waiting 45 mins they told me 1 of my item is not available & there system shows my was shipped, told me she'll look into & email me bk....no email so far, called again waited 1/2 hr & decided to select the option for them to call me back over 2 hrs no call bk....I called bk again & after 45 mins I decided to use the option again for them to call bk, ... hv to wait & see if they will call bk, there customer service stinks! I understand it's the holiday & they are busy with calls but no one is calling bk & where the hell is order?? Don't think I would be shopping online from Laura.

Absolutely no help, even after asking for help. Went in on my day off, so was wearing my active wear, however I was being watched. Shame on all the ladies at Bramalea city center Laura, Brampton

I would like to thank Stacy at Bramelea city centre location for her great help. I was on the phone with Stacy and she helped me buying a dress and shipped to my address in Ajax. I got it the next day and it was perfect! Stacy was so patient and professional and the service was so quick. Thanks Stacy, I can't be happier!

I have never been in the Laura store before and was so very impressed with Rohini!! She went above and beyond to help me and was so very patient!!
Thank you Rohini I bought two sweaters that you pointed out to me!!

Laura is my FAVOURITE clothing store in the entire world. It sells the most beautiful, most elegant clothing, especially the tops. Yes, they're expensive at malls just like any other classy store, but you have to find the outlets, and the right outlet will have prices less than half of what you'll find at a mall store. I get designer looking tops for less than $30 at the Laura outlets I frequent. They have so many colours, designs, styles, cuts, patterns to choose from, you'll never get bored. I don't see most people dressing with class around me, so I usually stand out because I shop at - you guessed it - Laura! And the same person founded Melanie Lyne, which is just as great. You won't find their best selections online, as for some reason, stores don't put up their best items online. But if you visit in person, you'll find extravagantly gorgeous things to wear. They come in all sizes - petite, regular, and plus, so no one is left out. More than half my wardrobe comes from Laura and Melanie Lyne. A must visit, trendy, stylish company suitable for females of all ages.

Horrible customer service. Placed a $200 order on line on January 4 to be delivered to Penguin Pickup location in case I was not home. Was supposedly delivered there on January 14, but they advised they did not have it. Called Laura on January 15, waited for an hour or so to speak to someone. She advised me to wait until January 18 and call back then if it didn't turn up, which it didn't. Called back, waited another hour or so, and agent opened ticket with Canada Post to see where item was. I called Laura on January 20, waited another hour or so, only to be cut off before I got to speak to someone. Called back, waited another hour, only to get cut off again. Called back today, waited 1.5 hours only to get a busy signal after all that time. Called again and got busy signal immediately. Sent email to Laura head office in meantime. Next step is BBB.

I placed an order during their "free shipping on any order" promotion (around 10 days ago). Yesterday I received an email from Paypal that Laura had refunded my purchase. I didn't even receive an email with reasons for order cancellation from Laura. Besides the lack of respect to customers, this also leads me to conclude that the "free shipping on any order" is deceitful, as CHEAP ORDERS WILL AUTOMATICALLY BE DROPPED.