Howden Insurance (Formerly Laurie Ross) Reviews 1.088

Very good customer service and very friendly

The staff were very helpful, nothing was a problem. They explained everything in great detail. Giving us peace of mind.

Team members are efficient, great comms style, supportive, positive, sorted out a very good insurance deal for us in a matter of days. Special thanks to Louise

Karen Thompson sent me renewal terms in good time and worked hard to get the best renewal premium.

Staff at the branch are very easy to deal with and have great knowledge of car insurance

Both my wife and I have enjoyed dealing with Sharon Govan at the Mount Florida branch for insurance for our cars and the house. The quality of the cover and the quotes were far better that we could get from other insurance providers including online brokers.

I was delighted with the advice and support I received from Jenny Gillespie. I can’t praise her highly enough. She genuinely cares about her customer and took her time to get the best deal available, answering questions and giving advice, each step of the way. I never make a decision on the spot, I always think things over before making any final decision but I felt so confident with her support and advice that I purchased home insurance immediately. She truly is an asset to this company. I’ll definitely use this company again and ask for Jenny specifically. It’s important to add that there was a very friendly vibe to the office in general.

!0 years + with Laurie Ross. Just renewed my taxi insurance with them, and, as always, kind and courteous, with acceptable costs.

Couldn’t ask for a more helpful and lovely team
Nothing is too much for them
Been with this company for over 40 years and can honestly say nothing is too much bother for them

Always great service and such great communication with the people on the phone.. and any problems or issues I have had have always been solved very quickly with no problem at all by all the staff..

I have used Laurie Ross for 7 years re my Car Insurance. All the employees are happy to explain the insurance premium to you in a most professional, yet straightforward manner. I also like the fact that they will try to find a better (cheaper) premium in the event that a client wishes them to do so. Definitely a case of putting the client first. I have often referred LR to friends of mine who are looking for another broker.

Really good customer service , nice friendly staff and very efficient regarding renewals

Always helpful and definitely try for the best deal. Hugh

Jenni is always on hand to offer her knowledge and support for our business insurance needs.
Always a smooth process.

Excellent service. Friendly and efficient staff. Cheaper quote than anyone else. Highly recommend.

Excellent service, From the moment I spoke to Wendy from the Rutherglen office she kept in touch with me until she got me sorted with my car insurance. Great communication and very helpful.

As always a friendly and efficient transaction when reinsuring my car.

GREAT QUALITY AND VALUE MY SON DEALS WITH MY INSURANCE STUFF AND IVE NEVER HAD ANY ISSUES WITH THE SHETTLESTON BRANCH AND ALWAYS THERE IF I NEED HELP

Laurie Ross is my local insurance broker. They have always given personally targeted advice.
You are guided through the insurance process and one feels they would be helpful if problems were to arise.

Hamilton office, very professional and friendly whenever we call to renew our insurance.