Lavie Labs Reviews 

989
TrustScore 4 uit 5

3,9

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I started the trial for the matinika face cream and ashkara under eye cream. After application my skin felt soft and the cream didn't feel oily or dry. There was a gentle aroma to the cream too which... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I am now updating this to say that the company have contacted me and have done everything to put this right, i am also going to be refunded. It is always possible to make a mistake and am happy to h... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Absolutely love these products skin feels so hydrated and smooth, no pushy sales I dealt with Debbie who was so lovely and knowledgeable. Would definitely recommend

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I highly recommend Matinika moisturizer morning and night to keep your skin thoroughly hydrated. Pairing it with the Olulala retinol has been a game-changer for me, my skin feels noticeably smoother,... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Beauty en welzijn

Geschreven door het bedrijf

A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

989 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 94% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

3,9

Alle reviews

(989)

124 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent experience dealing with…

Excellent experience dealing with customer service today (Cat). Have been using the product for 6 months now and can't fault the items or the team! Thanks again

29 september 2025
Review zonder uitnodiging
Logo Lavie Labs

Antwoord van Lavie Labs

Thank you for your feedback, I will make sure this is passed on to Cat. We are really glad you are loving the product!

Beoordeeld met 5 van de 5 sterren

The Customer service left me pleasantly surprised.

I had the Bosom exfoliator recommended to me but I was not available for my delivery and when I got in touch with DHL to redeliver unfortunately I was once more not able to be there, so I provided DHL with an alternative delivery address but just for good measure I also got back in touch with Lavie Labs to let them know the state of play and Wendy at customer service got back in touch with me almost immediately and went above and beyond what I expected and got in touch with DHL and managed to track and ensure my package was safely redelivered to an alternative address for me. This left me pleasantly surprised because in my experience most companies would have left you in the hands of the delivery company but Lavie made me feel reassured so I now know they actually care about their customers.

22 augustus 2025
Review zonder uitnodiging
Logo Lavie Labs

Antwoord van Lavie Labs

We are so glad you feel well looked after. I will be sure to pass the feedback on to Wendy! I hope you enjoy the Bosom!

Beoordeeld met 5 van de 5 sterren

Why has the packaging changed

Why has the packaging changed? The tube was far more user friendly, now there are two fiddly lids and a spatula which can easily be mislaid. This customer is not happy with the change. As a follow up to this review I received excellent feedback from Lavie who explained there had been a few problems with the pump action dispenser and most customers are happy with the new packaging. They are very kindly sending me FOC one of the few pump action dispensers they still have in stock so i am more than happy with that.

25 september 2025
Review zonder uitnodiging
Logo Lavie Labs

Antwoord van Lavie Labs

Thank you for your honest review Alison! You are completely right, we had some issues with the dispenser so changed the packaging. I'm glad the team have looked after you and should you have any issues going forward please reach out!

Beoordeeld met 5 van de 5 sterren

The cream I found left my skin well…

The cream I found left my skin well moisturised. It is light and non sticky. It has a pleasant smell and I could smell it on my face the whole day. I %100 recommend this product.

18 augustus 2025
Review zonder uitnodiging
Logo Lavie Labs

Antwoord van Lavie Labs

We are really glad you are loving the Matinika and thank you so much for your kind feedback!

Beoordeeld met 5 van de 5 sterren

I’ve been using Lavie Labs for a little…

I’ve been using Lavie Labs for a little while now and I have to say, I’m really impressed. The Matinika cream feels absolutely lovely on my skin — rich but not heavy, and it leaves my face soft and refreshed all day. I’ve noticed a healthier glow since I started using it.

It's as good, if not better than the Dior products I used previously.

All in all, I’m very pleased with both the product and the service!

21 augustus 2025
Review zonder uitnodiging
Logo Lavie Labs

Antwoord van Lavie Labs

Thank you for your kind words, we are really glad you are loving the Matinika and the team is looking after you!

Beoordeeld met 4 van de 5 sterren

Brilliant creams

Brilliant creams skin felt so smooth and younger

3 september 2025
Review zonder uitnodiging
Logo Lavie Labs

Antwoord van Lavie Labs

Hi Sarah, thanks for your review. If you have any suggestions that could improve the service you have received please let us know!

Beoordeeld met 5 van de 5 sterren

Excellent service

To be honest I haven’t been using long but the products are very hydrating and feel luxurious , I’ve started using a Qua Sha with the serum, a little goes a long way and very relaxing ☺️
I spoke with Cat from customer service and can’t fault, if you have any questions, you just email them and literally will contact you and answer any concerns on query…

4 september 2025
Review zonder uitnodiging
Logo Lavie Labs

Antwoord van Lavie Labs

Thank You so much for the kind words Amanda, We are so glad that you are loving the products and are happy with the service you recieved!

Beoordeeld met 5 van de 5 sterren

I love the cream

I love the cream, it's lightweight and you only need a small amount. It has made my skin very hydrated and wrinkles are not as visible, it has tightened my skin. Excellent customer service, if you have an enquiry by email it is answered very promptly.

2 september 2025
Review zonder uitnodiging
Logo Lavie Labs

Antwoord van Lavie Labs

Thank you so much for the kind review. We are really glad you're enjoying the products and that the Customer Care team are looking after you!

Beoordeeld met 5 van de 5 sterren

Amazing product and customer service

Product was fab, light, hydrating and smells gorgeous. My experience with this company also deserves the 5 stars. For once I could end my subscription without any hassle, usually companies make this a cumbersome task. Only ending as I need to save on outgoings. This was a massive plus for me, I now have trust in the company and will definitely use again in the future. Thank you to the team

1 september 2025
Review zonder uitnodiging
Logo Lavie Labs

Antwoord van Lavie Labs

Thank you Laura! I will ensure your kind words are fed back to the customer service team. We look forward to welcoming you back in the future. Please reach out!

Beoordeeld met 5 van de 5 sterren

A slice of heaven in a pot

The Matinika facial cream from Lavie Labs is gorgeous 🥰. It has a light texture that absorbs into the skin. I have only been using the cream for a short time and my skin feels hydrated and softer. I reached out to the team via email and the staff were really nice and accommodating - thank you - Vanessa

29 augustus 2025
Review zonder uitnodiging
Logo Lavie Labs

Antwoord van Lavie Labs

Thank you so much for the glowing review Vanessa! We are so happy you are enjoying the product and the customer service team looked after you!

Beoordeeld met 5 van de 5 sterren

The product was brilliant and the…

The product was brilliant and the service given by the providers was absolutely fantastic.

6 augustus 2025
Review zonder uitnodiging
Logo Lavie Labs

Antwoord van Lavie Labs

We are thrilled you are enjoying the product. We pride ourselves on our customer service. We are grateful to be a part of your skincare journey!

Beoordeeld met 1 van de 5 sterren

I was very disappointed as I got phone…

I was very disappointed as I got phone call ref free skin care products they told me it’s free but u only had to pay £5 for delivery but unaware they taken £31 out of my bank 2 months later anyone else had this bad experience from them

25 augustus 2025
Review zonder uitnodiging
Logo Lavie Labs

Antwoord van Lavie Labs

I am really sorry to hear that you weren't clear that after your 30 day free trial, should you not contact us, that this continues into a subscription. This is confirmed within the welcome email and also in the terms and conditions of the call. Please contact support@lavielabs.com so we can look into your specific case.

Kind regards,
Cat

Beoordeeld met 5 van de 5 sterren

excellent quality &service

The product is of excellent quality, it has improved my skin and is silky smooth to apply, not greasy. The custom service has always been very helpful, even suggested a few things to try, I have been using the face cream for nearly 2 years. I would definitely recommend to family and friends
Delia Turner

21 augustus 2025
Review zonder uitnodiging
Logo Lavie Labs

Antwoord van Lavie Labs

Thank you for your kind words Delia! We are so glad to hear that you are enjoying the Matinika and we pride ourselves on our customer service!

Kind regards,
Cat

Beoordeeld met 5 van de 5 sterren

The only face cream that doesn’t sting…

The only face cream that doesn’t sting my eyes and leaves my face feeling soft have been using for about 4 years now

16 augustus 2025
Review zonder uitnodiging
Logo Lavie Labs

Antwoord van Lavie Labs

Thank you for the review Mandy! We are so glad you are enjoying the cream. We value you as part of the family!

Cat

Beoordeeld met 5 van de 5 sterren

This moisturiser actually works

I have struggled for years to find affordable skin care that actually does what it claims to do. Now in my mid 50s I finally have. I started with Matinika day and night cream, it is so luxurious, but the most important thing for me, it works. After only 2 weeks I could see the difference with my wrinkles, my skin texture is softer and feels firmer with an amazing healthy glow. I also received a sample of their brightening gel, wow, I swear this little bottle is full of magic. My skin has never looked this good. Another great thing about Lavie Labs is their people, staff are an email or phone call away, they are friendly and very knowledgeable. Highly recommended.

15 augustus 2025
Review zonder uitnodiging
Logo Lavie Labs

Antwoord van Lavie Labs

Amanda, thank you for your kind words. We work really hard to offer the best product at the most affordable price via our subscription service. We are glad you love the Matinika and Brightening gel and look forward to your feedback of the other products as you try them!

Beoordeeld met 5 van de 5 sterren

Great cream

Amazing product, was called unexpectedly and was a little sceptical however the cream is the best I've ever tried and the service is amazing. Anything I have needed I have received a prompt response

11 augustus 2025
Review zonder uitnodiging
Logo Lavie Labs

Antwoord van Lavie Labs

Thank you for your review Karen, We are delighted that you have joined the Matinika monthly program and are enjoying the products! We strive to provide the best service possible so I will ensure this lovely feedback is passed on to the team!

Beoordeeld met 1 van de 5 sterren

Communication is terrible

I have had no reply after contacting lavie labs to cancel a subscription!

7 augustus 2025
Review zonder uitnodiging
Logo Lavie Labs

Antwoord van Lavie Labs

We are really sorry that you are not happy with the service you have recieved. We work hard to provide our customers with the best experience possible. Upon signing up to the subscription you receive an email with a link to contact us, this information is also available on our website and we always aim to respond in a timely fashion.

Beoordeeld met 5 van de 5 sterren

The best customer service and products

I have been a subscriber to Lavie Labs for at least a year or two now. I love their products but mostly I love the customer service. Every time I've needed to skip a delivery I have emailed them and I get a same day response every single time and they have immediately stopped the delivery and refunded me. It feels personal, theyre polite (Wendy) and very accomodating. As long as this wonderful service continues, ill forever subscribe. Happy customer 😊

5 augustus 2025
Review zonder uitnodiging
Logo Lavie Labs

Antwoord van Lavie Labs

Thank you for your kind words! We are so glad you love the products and we really do pride ourselves on our customer service. We love having you as part of the Lavie family!

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer