I started the trial for the matinika face cream and ashkara under eye cream. After application my skin felt soft and the cream didn't feel oily or dry. There was a gentle aroma to the cream too which... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I am now updating this to say that the company have contacted me and have done everything to put this right, i am also going to be refunded. It is always possible to make a mistake and am happy to h... Toon meer
Bedrijf heeft geantwoord
Absolutely love these products skin feels so hydrated and smooth, no pushy sales I dealt with Debbie who was so lovely and knowledgeable. Would definitely recommend
Bedrijf heeft geantwoord
I highly recommend Matinika moisturizer morning and night to keep your skin thoroughly hydrated. Pairing it with the Olulala retinol has been a game-changer for me, my skin feels noticeably smoother,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.
Contactgegevens
London, Verenigd Koninkrijk
- support@lavielabs.com
- www.lavielabs.com
3,9
Goed
989 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Nothing I was called and offered a free…
Nothing I was called and offered a free tub to try no strings all I had to pay was PxP which I did this month my bank has had money taken out and I cant find a proper tel number to cancel so I will stop at my bank total scam
30 juni 2025
Review zonder uitnodiging
Antwoord van Lavie Labs
I am sorry to hear you weren't clear on the terms of the subscription. Could you please contact support@lavielabs.com or alternatively respond to the email our support manager sent so we can get this cleared up for you (this information is available in your welcome email and also on our website) We look forward to hearing from you.
I have a subscription I don’t want and…
I have a subscription I don’t want and it is proving very difficult to cancel it. There doesn’t appear to be anywhere on the website where you can easily unsubscribe.
31 juli 2025
Review zonder uitnodiging
Antwoord van Lavie Labs
I'm really sorry to hear that you are struggling to cancel your subscription, we are working on website management facilities however at the moment we can be easily reached via the contact us section at the bottom of your welcome email, via the website and by emailing support@lavielabs.com
Tried & true
I've been using Lavie Matinika for several years. It's the only facial moisturizer I like, & I don't have to wear foundation. I'm 57 & I believe my forehead lines are less & no crow's feet have sprung up. I like that this product is softening, & not heavy at all. I'm totally committed & am so grateful to have stumbled upon this product watching an ad online.
30 juli 2025
Review zonder uitnodiging
Antwoord van Lavie Labs
We’re truly honored to be part of your skincare journey! Hearing that Lavie Matinika has helped you feel confident without foundation and supported your skin so well means everything to us. Thank you for your kind words and loyal support—it’s customers like you who inspire us every day!
I’ve been using Matinika skin cream for…
I’ve been using Matinika skin cream for over 5 years and I can’t rave enough about its value in keeping my skin firm and hydrated!
29 juli 2025
Review zonder uitnodiging
Antwoord van Lavie Labs
Thank you so much for your continued support! We're thrilled to hear Matinika has been a staple in your routine for over 5 years. Keeping your skin firm and hydrated is exactly what we aim for!
Amazing cream i have used for a few…
Amazing cream i have used for a few years and I always get compliments on my skin
24 juli 2025
Review zonder uitnodiging
Antwoord van Lavie Labs
So glad to hear that! It's always the best feeling when people notice your skin. Thanks for sharing your experience!
Antwoord van Lavie Labs
Thank you so much! We're thrilled to hear you’re enjoying the products and feel they’re worth it. Your support means a lot! 😊 If there's ever anything you need, we're always happy to help! 😊
I can't say enough superlatives about Lavie face cream!!
I have been using the face cream for over 5 yrs. I apply it in the morning and again before bed. I have very sensitive skin and this cream is the ONLY ONE I have been able to use in my 78 years. My complexion is smooth, even and "minimally" wrinkled. I am told often that I do not look my age. I used to get rashes and irritations on my face, but I have no problems at all anymore. I feel like my skin is stronger!
I love this product!!
11 juli 2025
Review zonder uitnodiging
Antwoord van Lavie Labs
Thank you so much for sharing your experience! We're thrilled to hear that the cream has worked so well for your sensitive skin and has become a trusted part of your routine for over five years. It's wonderful to know it's helped you achieve smooth, healthy-looking skin without irritation. Your story is truly inspiring! 💛
Perfect for my wife.
I buy this product for my wife. She insists this is the only product she has found that does what she wants.
It makes her skin smooth and also tightens where needed. Great product.
8 juli 2025
Review zonder uitnodiging
Antwoord van Lavie Labs
Thank you so much for your thoughtful feedback! We're thrilled to hear that your wife loves the product and that it's delivering the results she's looking for. Smooth and tightened skin is exactly what we aim for—so glad it's working perfectly for her!
Matinika cream makes my skin feel & look amazing
Matinika cream makes my skin feel really smooth and plump, and it’s also improved the appearance of my scars caused from teen acne. I am 50 and feel I never looked better than I do when using this cream and I’ve tried quite a few.
11 juni 2025
Antwoord van Lavie Labs
Thank you so much for sharing your experience! We're thrilled to hear that Matinika Cream has made such a positive difference for your skin — especially with smoothing, plumping, and improving the appearance of scars. It's inspiring to hear that at 50, you feel your best yet! Your kind words mean a lot to us 💛
I have been using this face cream for 3…
I have been using this face cream for 3 years it is amazing. I am always being complimented on how good.my skin looks
14 juni 2025
Review zonder uitnodiging
Antwoord van Lavie Labs
Thank you so much for your kind words! We're thrilled to hear you've been loving the cream for 3 years. There's nothing better than getting compliments on your skin – and you definitely deserve them! 💛
Chris was very helpful and explained…
Chris was very helpful and explained why the product gets good reviews. I’ve been using it for a while and my skin seems softer. I feel I need to use it for a while to get the full benefit. I would highly rate Chris. 10.6.26
10 juni 2025
Review zonder uitnodiging
Antwoord van Lavie Labs
Thank you so much for your thoughtful feedback! We're delighted to hear that Chris was able to support you and explain why the product receives such positive reviews. It’s wonderful that you've already noticed your skin feeling softer—many of our customers find that the benefits continue to build with consistent use. We truly appreciate your kind words and your high rating for Chris.
Untrustworthy Unscrupulous company
I received a cold call from a lady called Debbie, she was very pushy and after several calls and emails I agreed to order products on the basis that if I wasn't completely satisfied with the products I could return within 30 days.
I tried the products and they are definitely not worth the money.
I emailed Debbie because as she wasn't returning my calls to say I wanted to return products. She ignored my emails si I contacted the Head office. It was agreed that I could return the products I had unopened but still had to pay for the ones I had tried.
So far I have paid £66.50 and not received any refund, I am worried that they will take more money out of my bank .
This company are completely unscrupulous and a con.
DO NOT ORDER ANYTHING FROM THEM
15 mei 2025
Review zonder uitnodiging
Antwoord van Lavie Labs
Dear Julie,
We are really sorry to hear that you are disappointed with your experience.
At the time of your contact Debbie was unfortunately unavailable hence the lack of response but customer service reached out to you as soon as they were aware.
We agreed to cancel your plan and for you to return the products and even waived our policy on open products.
The reason you were charged was because we didn't receive the products back before your billing date.
We have refunded your previous payment as we attempt to locate the package you sent back as you didn't send us tracking despite our requests.
I can confirm that no further payments will be taken and we hope to get this fully resolved with yourself as soon as possible.
Best Regards,
Lavie Labs Customer Support Team
I have been using this product now for…5 years
I have been using this product now for five years plus. I have sensitive skin and it plumps and softens very nice. I have had no reason to change products. Lavie Labs has been so completely easy to deal with. I have never had to contact customer service in my 5+ years. I order online. And have been completely satisfied. Thank you so much!
28 mei 2025
Review zonder uitnodiging
Antwoord van Lavie Labs
Thank you so much for your kind words and for being a loyal customer for over five years! We're thrilled to hear that our product works so well for your sensitive skin and continues to deliver the results you love. It means a lot to us that you've had such a smooth experience with Lavie Labs—from the product itself to the ease of ordering. We truly appreciate your trust and support. Thank you! 💛
Antwoord van Lavie Labs
Thank you so much! We're thrilled to hear you enjoyed our service and products. Your support means a lot to us! 😊
Great Salesman great product
Spoke to the lovely Chris on Tuesday last week and he has put together a skin routine for me. He was polite and extremely helpful and I couldn’t believe how quickly the products came ! The products feel amazing on my skin and i’m looking forward to seeing the end results.
13 mei 2025
Review zonder uitnodiging
Antwoord van Lavie Labs
Thank you so much for your lovely feedback! We're thrilled to hear that Chris was able to help you find the right skincare routine. It's great to know the products arrived quickly and that you're already enjoying how they feel on your skin. We can't wait for you to see the results – please keep us posted!
I put a bad review I have removed it…
I put a bad review I have removed it because of the help I have received from the company has been fantastic thank you so much for your help .
18 mei 2025
Review zonder uitnodiging
Antwoord van Lavie Labs
Thank you so much for updating your review! We're really glad we could resolve the issue and that you had a positive experience with our support team. If you ever need anything else, we're always here to help!
Antwoord van Lavie Labs
Thank you so much for your kind words! We're delighted to hear your delivery arrived on time and that our team made a great impression. If there's ever anything you need, we're always happy to help! 😊
Ashkara eye serum is just the best!
I’ve used various products from LAVIE labs but my absolute favourite is the Ashkara eye serum! Once a day in the morning it minimises the fine lines around my 70 year old eyes amazingly. Used at night as well it made my eyes a bit puffy so once is right for me. I’ve tried other eye serums but they just don’t do it!
I also spread a touch on my upper lip - given there are also fine lines there!
12 mei 2025
Review zonder uitnodiging
Antwoord van Lavie Labs
Thank you so much for sharing your experience! We're thrilled to hear how much you love the Ashkara Eye Serum—it really is a standout! It's great that you've found the perfect routine that works for you, and using a touch on the upper lip is such a clever tip. We're so happy it's making a difference for your skin. 💛 If you ever need anything or have more feedback, we're always here!
First class service
Concerns were addressed promptly and efficiently.
Friendly, understanding staff dealt with issues with good knowledge and empathy. First class service.
8 mei 2025
Review zonder uitnodiging
Antwoord van Lavie Labs
Thank you so much for your kind words! We're delighted to hear that you felt well-supported and that our team was able to address your concerns with care and efficiency. Providing first-class service is always our goal, and it’s wonderful to know that it made a difference.
Customer Support Team
Absolutely amazing product well worth…
Absolutely amazing product well worth the money and the team are friendly full of knowledge and really help full
Highly Recommend to anyone this skin care range is Truly Fantastic
FIVE STARS
29 april 2025
Antwoord van Lavie Labs
Thank you so much for your amazing feedback! 🌟 We're thrilled to hear you love the skincare range and had a great experience with our team. Your recommendation means the world to us! 💖
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.